North Edmonton Kia

Star — Disappointing Sales Practices and Customer Service I visited North Edmonton Kia as a serious buyer interested in purchasing a Ford F-150 Lightning. Unfortunately, the experience was extreme Service I visited North Edmonton Kia as a serious buyer interested in purchasing a Ford F-150 Lightning. Unfortunately, the experience was extremely disappointing. Instead of a transparent negotiation, I encountered pressure to provide credit-related information, including a request for my credit card and questions about my credit and Social Insurance Number, before we had agreed on an acceptable deal. The vehicle was advertised at $59,987, yet an additional $1,500 detailing fee and other upselling were introduced during the discussion. These additional costs were not clearly disclosed in the advertised price. Most concerning was the attitude of Sales Manager Mike Torbeih. When I asked whether we could negotiate or explore alternative options, he simply walked away. As an experienced sales and customer-service professional, I found this approach dismissive and unacceptable. I came prepared to purchase a vehicle, expecting transparent pricing, professional communication and respectful treatment. Instead, I left feeling intimidated, disregarded and deeply disappointed. I believe dealership management should review its sales practices, disclosure of additional fees and treatment of prospective customers. Based on my experience, I cannot recommend North Edmonton Kia. More

Dishonest about vehicle and tried to hide damage on vehicle. Very disrespectful to woman!!!! Buyer beware! vehicle. Very disrespectful to woman!!!! Buyer beware! More

Mike Torbeih was terrible to work with. Immediately confrontational and aggressive His lack of professionalism absolutely lost a sale and I hope others think twice about dealing with him Immediately confrontational and aggressive His lack of professionalism absolutely lost a sale and I hope others think twice about dealing with him and this dealership. More

I had a very disappointing experience dealing with Mike Torbeih, Sales Manager at Kia North Edmonton. From the beginning, the communication was unprofessional and the interaction felt unnecessarily difficu Torbeih, Sales Manager at Kia North Edmonton. From the beginning, the communication was unprofessional and the interaction felt unnecessarily difficult. A sales manager should set the standard for customer service and professionalism, but unfortunately my experience was the opposite. The way I was treated was rude and left a very negative impression of the dealership. I hope Kia North takes this feedback seriously and provides additional coaching to improve customer service, communication, and professionalism. Customers deserve to be treated with respect, regardless of whether a deal is made or not. More

Got to work with Dante, Mike and Tony they were great. We got a good deal on our new carnival We got a good deal on our new carnival More

We had the pleasure to work with Sam. He was fantastic. Would recommend him if anyone goes to this dealership. Christine He was fantastic. Would recommend him if anyone goes to this dealership. Christine More

I was helping a friend who had their car written off in an accident find a replacement vehicle. Went to North Edmonton Kia to look at a car they had on the web site. Upon arrival we were met at the door by an accident find a replacement vehicle. Went to North Edmonton Kia to look at a car they had on the web site. Upon arrival we were met at the door by a salesman Basil who introduced himself as a senior sales rep. We explained why we were there and what the vehicle requirements were and the maximum budget. We asked about the vehicle on the webpage and Basil told us that it was sold. Basel said we would not find many vehicles which match these requirements. He suggested my friend looks at something more expensive. My friend explained that there was a maximum budget and did not want to finance any part of a vehicle. Basel pushed to find out why. My friend explained that with financing you need collision insurance which cost a lot after having an accident. Basil asked if I could but my friend under my insurance. I asked why would I put someone who is not family and does not live with me under my insurance. He looked to see if there was anything else they had that would meet our requirements. He said he had one other vehicle in the back but we could not test drive it. Basil said that he tried to start it the other day and it needs a new battery. The vehicle also needed to have an mechanical assessment done. Another red flag. This vehicle was on the web page why it did not already have the mechanical assessment done? Why would it take several days to put a battery in it. We walked to the back lot to look at it anyways. It looked ok and Basil suggested that we do a deal with conditions of a test drive and review of mechanical assessment. My friend liked the vehicle so we agreed to write it up. While looking at the paperwork we noticed that the vehicle was a front wheel drive. My friend wants an all wheel drive and told Basil that this vehicle would not work. Basil went into full salesman mode stating that a front wheel drive vehicle with winter tires was just as good if not better than an all wheel drive with all season tires. I told my friend that if you want to compare apples to apples, and all wheel drive with winter tires is better than a front wheel drive with winter tires. Basil kept insisting that front wheel drive with winter tires was just as good as all wheel drive with all season. My friend asked what I would do. I told my friend that if they can get the price all in to meet the budget then make the deal. Basil said that he should be able to make this work. Basil went to the sales manager, came back and said he needed the paper work filled out before they can give the final price. My friend filled out the paper work, Basil took it to the sales manager and when he brought it back the total price was almost $4000.00 over my friends budget. We asked what were all the costs. Basil explained that they added GST a $10.00 AMVIC fee. $800.00 administration fee and a mandatory $1800.00 protection package which would cover paint scuffs damaged tires etc. I got upset at this stating that my friend could not afford that. Basil said he could work the numbers and explained that the package was a good thing and asked me if I did not fee the same. I told him that the package was a waste of money. Basil asked if he removed the package could we make a deal. I said the final price had to be within my friends budget. Basil said he could work the numbers but then asked how much above the budget could we go. I said that this is not working out and stood up. Basil claimed that we did not give him the chance to work the numbers. I asked him if he can get the price to match the budget? If not, we are wasting each others time. He said he would see what he could do. The sales manager came over to see if he could help. I asked if they can get the price to meet the budget, he said no. A lot of waisted time for nothing. The hidden fees are a joke. More

I had a very negative experience at North Edmonton Kia. I went in unsure if I was even going to buy a new car, but I felt pressured to put down a $500 deposit to hold a vehicle that wasn’t even on the lot I went in unsure if I was even going to buy a new car, but I felt pressured to put down a $500 deposit to hold a vehicle that wasn’t even on the lot yet. I was told I wouldn’t get a better deal anywhere else and assured that I could get my deposit back if I decided not to purchase. The price they quoted me was much higher than MSRP, which didn’t sit right with me. I decided to check with another Kia dealership, and I’m glad I did—the price there was significantly lower and saved me $8,000 over the 4-year loan term. When I went back to North Edmonton Kia to ask for my deposit back, they refused to return it. The manager’s response was to offer me a longer loan term instead of acknowledging that I couldn’t afford the car. That felt manipulative and dishonest. This is bad business and bad service. I felt pressured, misled, and taken advantage of. Do not trust the manager. Do not trust this dealership. More

Subject: Extremely Disappointing Experience with North Kia – Still No Resolution After spending a long time researching which car to buy and where to buy it from, I finally decided to go with North Kia. Kia – Still No Resolution After spending a long time researching which car to buy and where to buy it from, I finally decided to go with North Kia. Initially, everything seemed good and as expected. I wasn’t planning to buy a car on the same day, but I did—hoping I was making the right choice. Unfortunately, the experience quickly went downhill. When I picked up the vehicle in the evening, I took the key and asked for the second key I had been told I would receive the next day. The following day, after returning to the dealership, I learned that the car actually ONLY comes with one key, something no one had mentioned during the purchase process. On top of that, I discovered the car had no block heater—which is shocking for a car in Alberta—and there were several damages, including one very obvious one that should have been pointed out from the start. When I brought these issues to Bass, he told me to go to service to have them checked. I was again told there was only one key, despite being told I would receive the second key the next day. When I spoke to the Finance Manager, Dana, she completely changed her words and said, “I said that if I have the key, we will give it to you.” I was stunned. She said she would try to figure something out and get back to me, but I have never heard from her again. I booked an appointment with the service department. The service manager, Raj Toor, who once emailed me with the subject line “YOUR SATISFACTION IS OUR PRIORITY,” inspected the damage and agreed it needed to be replaced. He said the Sales Manager (apparently the busiest person on Earth) would contact me. I followed up multiple times, but Raj eventually stopped replying entirely. I tried calling Bass—no answer. I contacted Dana again—she repeated that Mike, the Sales Manager, would call me. To this day, he has never contacted me. The funny part? Every time you ask them about an issue with your Certified Pre-Owned car, they remind you that it’s not brand new—as if that excuses poor communication, missing items, false promises, and lack of transparency. I still paid a large amount of my hard-earned money and expected honesty, respect, and proper service. Instead, the after-sales experience has been absolutely disastrous. I can’t even express how disappointed I am. To this day, NO ONE from North Kia—Mike, Raj, or Dana—has bothered to call me back. Truly shameful customer service. I am still waiting. More

Wouldn't let me look at a 18000$ car without a credit check. Get to financing and the price is magically 2000$ more before all the dealers addons Then took my keys to view my car for a trade in and check. Get to financing and the price is magically 2000$ more before all the dealers addons Then took my keys to view my car for a trade in and didn't give them back untill I told them 6-8 times I was not buying Extremely high pressure sales crazy interest rates and sloppy paper work. Be very careful and look very closely at the paper work before signing anything they will charge you more then you agree to. Staff was jumping running dancing around very very unprofessional. Also moved my seat in my car and left my glove box open and papers on my seat. More