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North Bay Toyota
North Bay, ON
821 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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821 Reviews of North Bay Toyota
March 31, 2019
Bad communication Car went in for a recall repair. They were also asked to check rear trunk for rust behind chrome trim. Rust could not be seen, but trim was stained. W Car went in for a recall repair. They were also asked to check rear trunk for rust behind chrome trim. Rust could not be seen, but trim was stained. When checking out the check was never mentioned so I had to ask. Service desk person then read the notes but couldn't understand them. She asked the check in person who confirmed they needed to take a picture of my signed ownership. So when asked where my car was so I could get the ownership I was pointed to the front lot. Walked the front, side and back lots only to discover it was still inside the building. After the picture was taken, again I had to ask the process. She remarked the rust must have been bubbling for some time, asked me for how long. Again I had to point out the rust was not visible, only that we noticed the stain on the chrome. Was then told the process could take a few months before we heard anything. Not really impressed, last time we tried to claim a warranty was for the extra warranty we purchased on paint finish. Lost the finish in the first three years. Took nine months and a call to Toyota Canada to get an answer. They decided not to honour the warranty, no real reason given. So not holding our breath this time, wonder if we'll ever hear from them. More
by Country1
Employees Worked With
Service Desk
March 30, 2019
2016 toyota rav 4 I have no issue with the people in the service department-they are always courteous and professional. However, I do have an issue with my vehicle. My I have no issue with the people in the service department-they are always courteous and professional. However, I do have an issue with my vehicle. My Rav has approximately 38000km on the ODO and I was told I needed to have the front rotors and pads replaced as well as having the rear brakes serviced because of excess wear. The vehicle is not driven aggressively and driving is split 50/50 city/highway. The dealership said the front rotors were rusted and pitted and it was cheaper to replace rather than turn them. Needless to say I was not impressed at such premature brake wear. More
by Boatman
Employees Worked With
Lynn Betts?
March 17, 2019
Oil change. The people at North Bay Toyota are awesome individuals. Very welcoming and friendly. Very helpful. Good jobs guys, Thank You to each and everyone of y The people at North Bay Toyota are awesome individuals. Very welcoming and friendly. Very helpful. Good jobs guys, Thank You to each and everyone of you keep up the amazing work you do for us Toyota owners. Love my Rav4. More
by Mamabear
Employees Worked With
I dont remember there names
March 03, 2019
Amazing Customer Service From the start, the individuals at North Bay Toyota have been a dream to deal with. Clearly, there is a culture of service that has been cultivated a From the start, the individuals at North Bay Toyota have been a dream to deal with. Clearly, there is a culture of service that has been cultivated at the dealership. From the time we went in and dealt with Brent to look for a vehicle to the service desk for routing maintenance, I have nothing but good things to say about these folks. Highly recommend them. More
by Jake Lacourse
Employees Worked With
Brent Ogletree
March 02, 2019
Great The staff went above and beyond to help me with my problem. Amazing customer service and courteous staff. Would highly recommend . Thanks so much for The staff went above and beyond to help me with my problem. Amazing customer service and courteous staff. Would highly recommend . Thanks so much for everything More
by Peegeebee
Employees Worked With
Jason
February 22, 2019
Reason to make the trip Although we had a disappointing experience at another dealership, we were offered a discount on our service as a thank you for travelling to North Bay Although we had a disappointing experience at another dealership, we were offered a discount on our service as a thank you for travelling to North Bay Toyota. The local dealer may be closer, but the dealership getting my business is North Bay Toyota. More
by IdriveRav4!
Employees Worked With
Service manager
February 03, 2019
2 year maintenance Always great service at North Bay Toyota! We have purchased 3 vehicles from North Bay Toyota so far. Always friendly and knowledgeable staff! They ar Always great service at North Bay Toyota! We have purchased 3 vehicles from North Bay Toyota so far. Always friendly and knowledgeable staff! They are worth the drive in from Sudbury! More
by Kim Roy
Employees Worked With
Tammy, Roberto and service
January 27, 2019
Pleasant first servicing This was a 6-month (first) servicing. It was on time and took only an hour. There were no surprises on price. Staff seemed considerate and pleasant This was a 6-month (first) servicing. It was on time and took only an hour. There were no surprises on price. Staff seemed considerate and pleasant. More
by counxelor
Employees Worked With
Julia, Andrew
January 25, 2019
Terrible! Worst customer service experience EVER! Worst car dealership I have ever delt with. Rescepionist Julia and Manager have zero ability to communicate a Worst customer service experience EVER! Worst car dealership I have ever delt with. Rescepionist Julia and Manager have zero ability to communicate and have no problem lying to cover up mistakes! Gave us an estimate then only did part of the work and still charged full price with a threat to never let the vehicle leave! I have never dealt with such an unprofessional business! I will NEVER buy another Toyota from them and will NEVER have anything services there again. Worst experience ever. Manager threatened to put old parts back into car and when I accepted he confessed he didn't have them anymore. Save yourself the stress and money these scam artists are trying to get from you and NEVER deal with them! I have delt with some amazing Toyota dealers over the years but these guys are NOT one of them! More
by Coutrycarpro
Employees Worked With
Jason and Julia
January 24, 2019
Outstanding Great services. Dealt with problems very well. Got into appointment right on time Friendly staff Gotmy truck back quickly even though the place w Great services. Dealt with problems very well. Got into appointment right on time Friendly staff Gotmy truck back quickly even though the place was a mad house with car not starting in the cold weathet Thank you North Bay Toyota More
by Bill
Employees Worked With
Jason havey
