Norden Volkswagen

EVERYTHING WENT PERFECTLY! The experience was great! I really like the 2013 Kia Rio everyone was very very friendly and Brittany took care of us well. We had a great time! The experience was great! I really like the 2013 Kia Rio everyone was very very friendly and Brittany took care of us well. We had a great time! More

Very good coustmer service I bought jetta 2019 last week. Special thanks to Brittany, to make my decision very easy. Great person and great sales advisor. I give 5 star to I bought jetta 2019 last week. Special thanks to Brittany, to make my decision very easy. Great person and great sales advisor. I give 5 star to Brittany for amazing service. More

Awesome experience It was an awesome experience to deal with Saransh Mehta and the whole team. I would highly recommend them for their great and good customer service It was an awesome experience to deal with Saransh Mehta and the whole team. I would highly recommend them for their great and good customer service More

Good overall experience Happy to report that this dealership stood by their 30 day exchange guarantee after I returned a vehicle that I wasn’t satisfied with. Brittany was ve Happy to report that this dealership stood by their 30 day exchange guarantee after I returned a vehicle that I wasn’t satisfied with. Brittany was very good to deal with. She was very patient and it was clear that she wanted me to be happy with my purchase. I wish I would have known that there is NO negotiating on the list price of the vehicle you exchange for, even though there were 3 rock chips in the windshield that I had to fix and the front struts were leaking :( This was a management decision which I was disappointed with. I didn’t feel this was a fair price for a vehicle that needed some work done. So far there has been no other issues and I am happy with my new vehicle. More

I forgot what great service was like till now This dealership right from the service desk girls to the finance manager has been amazing!!! They were welcoming and compassionate to my needs and wan This dealership right from the service desk girls to the finance manager has been amazing!!! They were welcoming and compassionate to my needs and wants!!!! Feels good to be treated like a valued customer for once!!!! More

Never buy a VW I bought a VW passat from here and within a month it started making all kinds of noises and I took it in and was told it needs $6,500 worth of work. T I bought a VW passat from here and within a month it started making all kinds of noises and I took it in and was told it needs $6,500 worth of work. The dealer would not warranty anything but instead offered to reduce their costs if I wanted the work done. Overall very poor experience and something is to be said about their business if you can't even expect their vehicle to run properly without any problems for less than 45 days. More

Not the deal I thought Hidden repairs needed. Brakes, defrost, strut. ($2000) Poor pre-sale inspection. Convertible top needed adjustment before it would work right. Lie Hidden repairs needed. Brakes, defrost, strut. ($2000) Poor pre-sale inspection. Convertible top needed adjustment before it would work right. Lied to about paint repair. More

Excited for my new car! The process in finding a car was stressful and difficult to say the least, and I am happy to say its over! I cant wait until my car is ready for pick The process in finding a car was stressful and difficult to say the least, and I am happy to say its over! I cant wait until my car is ready for pick up. My previous car was written off due to a collision so I also really appreciate the loaner car system that Go Auto offers to their clients during service. More

Just not worth it I purchased a 2017 Golf with "Dimond Fusion". I was verbally told this was a specific windshield coating that would include up to 1 replacement windsh I purchased a 2017 Golf with "Dimond Fusion". I was verbally told this was a specific windshield coating that would include up to 1 replacement windshield per year for the first 5yrs. Roll forward to two months ago where I had a large Crack in the windshield and go to replace it and am told it is a 3rd party that deals with Dimond Fusion and they give me a number to call. Turns out the place no longer takes calls only email. After getting the runaround from the company I call then go into Norden VW. Each time asking to speak with Manager. I am always assured I will be contacted but no one ever does. Finally I call VW canada customer service and surprise surprise Mike from norden calls that day to say they have had issues with the third party provider for Dimond Fusion and they now will take care of it in house. I drop my car off yesterday and was told upon pick up today they will no longer honor repairing windshield again. Spoke with Jason Seniuk/finance manager who says I only paid half of what they usually would have charged at time of purchase so it must mean they wouldn't have offered the one windshield max per year for five years. He refuses to honor original agreement. I have been a loyal customer and never been so disappointed in how poorly the situation was handled. Never told about change in coverage of windshield and brushed off because they entered a bad business deal with a third party. Never going back and will likely never purchase a VW again. Just not worth it More

bad service Very bad services For hours waiting without any solution. I just lost my time and will never come back We asked for diesel car they try to sell us ga Very bad services For hours waiting without any solution. I just lost my time and will never come back We asked for diesel car they try to sell us gas car. More