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Norden Volkswagen
Edmonton, AB
288 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 288 reviews
February 08, 2018
Awesome!!!! I have had nothing but outstanding service from this dealership. Brianne in service is friendly and helpful. She will go out of her way to make sure y I have had nothing but outstanding service from this dealership. Brianne in service is friendly and helpful. She will go out of her way to make sure you have a great experience. I went in after a repair as I was experiencing some vibration. Eric took the time to go for a test drive with me then took the car into the shop and discovered it was ice and snow build up. He removed all of it and rebalanced my tires and charged me nothing. I can't say enough good things about service I have received at Norden. Exceptional!!!! More
by HLKT
Employees Worked With
Brianne Taylor and Eric (shop foreman)
Helpful January 29, 2018
excellent Shane Sutherland has been helping me since 2011 when he was used car manager. Always takes time to help out with all my needs. Thanks. Shane Sutherland has been helping me since 2011 when he was used car manager. Always takes time to help out with all my needs. Thanks. More
by Kramo
Employees Worked With
Michelle, Shane Sutherland
January 07, 2018
Poor service and rude staff I booked an appointment 24 hours in advance to test drive 3 used cars. We had previously been told that if we gave an hour notice they could have any I booked an appointment 24 hours in advance to test drive 3 used cars. We had previously been told that if we gave an hour notice they could have any car on site to look at. I arrived for my appointment and sat waiting for 20 minutes. We were then passed off to a different person than the original sales person we had talked to who had no idea what we were looking for. I then found out then only one of the three cars I had requested was actually there, and the only reason it was there was because a purchase for it had fallen through earlier in the day. The car (a 2010 Mazda 6) was in great condition and I put in an offer. The salesman and sales manager were condescending and not knowledgable the entire time. They lied about the original price, and gave me a condescending explanation of how a "competitive market" works. The lowest we could get them to go on price was $100 higher than the original list price. Overall the experience was not good and even if I found another car I wanted to purchase I would not give my money to these people. The one positive was that the reception staff were friendly and helpful. More
by Andrew Strauss
Employees Worked With
Andrew Hamilton
January 07, 2018
Most professional and positive experience I recently purchased a beetle from Adam and it was the most positive and professional experience that I could have done experienced. I initially was u I recently purchased a beetle from Adam and it was the most positive and professional experience that I could have done experienced. I initially was unsure about which model to go with and Adam was knowledgeable in pairing me with the right car for me and was so patient in allowing me to test every possible option. Adam was professional, easy to work with and made the car buying experience for a first time buyer a great one. Thanks Adam! More
by CatTR
December 08, 2017
Friendly, quick, knowledagble. As soon as I pulled into the garage they were they to help me. Answered all of my questions and even got someone to answer a mechanical question for m As soon as I pulled into the garage they were they to help me. Answered all of my questions and even got someone to answer a mechanical question for me which eased my mind. Cleaned my mats as my car was already cleaned but appreciated the offer. While I waited I had more question and staff was very whiling to help and answer all questions. More
by Eridrin
Employees Worked With
Jocelyn
November 27, 2017
New VW Great experience, from everyone at Norden. Matt Sauer was extremely personable, knowledgeable, and provided fantastic customer service. This is the se Great experience, from everyone at Norden. Matt Sauer was extremely personable, knowledgeable, and provided fantastic customer service. This is the second VW Matt has helped us with. Thanks again Matt More
by Angela
Employees Worked With
Matt Sauer
November 23, 2017
My car was used .ive had several issues with the car. Hi i got a car from these guys in 2017 i ve had the car for 5 months now .the car was in service several times .i took it in recently for a heating Hi i got a car from these guys in 2017 i ve had the car for 5 months now .the car was in service several times .i took it in recently for a heating problem. They found no issue.so i was charged 165.00 for a diagnostic when i was told it be bi more than 100.00 so i agreed then my credit card was dinged 165.00 and they found no issue .so i went amd took back rhe loaner car and got my own back .only to find the headlight on right side was not working i had to drive back home 30 mins away with my high beams on now im afraid to take it back in to service for fear of gabing to pay again.however i pay an additional 99.00 a month which is another 5000 for extended bumper to bumper warranty so i wouldnt incurr this cost .if im paying this why would i habe to oay MORE i am a disabled individual i dobt understand unless im being exolained to me. Im sorry to have to write this but now it seems im going to be filing a formal complaint Worst experience ever More
by Jayrich
Employees Worked With
John Mallari
November 20, 2017
Best sales man ever Came in the other day to look around at some possible new cars. I'm not really in the market right now but this sales man honestly almost got me too b Came in the other day to look around at some possible new cars. I'm not really in the market right now but this sales man honestly almost got me too buy! He was so helpful, knowledgeable and personable; it really struck home with me. When I can actually afford my new car I'm defiantly going to buy from him! More
by JJ26
Employees Worked With
Jashan Sidhu
November 17, 2017
Worst Experience Buyer be ware when purchasing a vehicle from this dealer, they will sell you a LEMON and tell you it’s in perfect condition (be careful) Buyer be ware when purchasing a vehicle from this dealer, they will sell you a LEMON and tell you it’s in perfect condition (be careful) More
by Rose
Employees Worked With
Ella ( finance department) DO NOT TRUST , Zachary Bourgeois, Scott Schiedel
November 13, 2017
Stressful and uncomfortable buying experience As a first time car buyer I had a very poor experience at this dealership and will not be returning. Our salesperson was friendly but did not know the As a first time car buyer I had a very poor experience at this dealership and will not be returning. Our salesperson was friendly but did not know the product or what the dealership had to offer at all! I felt very pressured into making the purchase, and though I haggled to get the price lower it was fruitless. The staff made it seem like they were giving me a great deal on the vehicle and helping me out when it was clear that they were not. The manager made condescending comments like "the math is simple" as if I didn't understand. When I asked questions my salesman would talk around it and not give direct answers. I asked several simple questions including if I could store my tires at the dealership and he said he did not know and never followed up with finding answers. The manager would not give me the promotion of $500 on a go card if someone referred me to the dealership even though I asked several times. In sum, I have many unanswered questions from the staff at this dealership. I also ordered a car starter to be installed in my vehicle. Staff said it would be ready Tuesday, as the week went on it ended up not being ready until Saturday. When I picked the car up the car starter did not work and my salesman said he couldn't figure out why so I would have to call the car starter install company and get it looked after myself. Overall very unhappy with the service I received as it was difficult it was to get simple answers and I left without my car working 100%. I felt a great deal of pressure to purchase the vehicle, there were several tense moments and a lot of talking in circles which left me feeling uncomfortable. This experience took away the excitement of picking up my first new car which should be a proud moment. More
by newcar
Employees Worked With
Evan, Mark, Derek
