Norden Volkswagen

Just not worth it I purchased a 2017 Golf with "Dimond Fusion". I was verbally told this was a specific windshield coating that would include up to 1 replacement windsh I purchased a 2017 Golf with "Dimond Fusion". I was verbally told this was a specific windshield coating that would include up to 1 replacement windshield per year for the first 5yrs. Roll forward to two months ago where I had a large Crack in the windshield and go to replace it and am told it is a 3rd party that deals with Dimond Fusion and they give me a number to call. Turns out the place no longer takes calls only email. After getting the runaround from the company I call then go into Norden VW. Each time asking to speak with Manager. I am always assured I will be contacted but no one ever does. Finally I call VW canada customer service and surprise surprise Mike from norden calls that day to say they have had issues with the third party provider for Dimond Fusion and they now will take care of it in house. I drop my car off yesterday and was told upon pick up today they will no longer honor repairing windshield again. Spoke with Jason Seniuk/finance manager who says I only paid half of what they usually would have charged at time of purchase so it must mean they wouldn't have offered the one windshield max per year for five years. He refuses to honor original agreement. I have been a loyal customer and never been so disappointed in how poorly the situation was handled. Never told about change in coverage of windshield and brushed off because they entered a bad business deal with a third party. Never going back and will likely never purchase a VW again. Just not worth it More

bad service Very bad services For hours waiting without any solution. I just lost my time and will never come back We asked for diesel car they try to sell us ga Very bad services For hours waiting without any solution. I just lost my time and will never come back We asked for diesel car they try to sell us gas car. More

Not impressed I got a used vehicle from them months ago and they told me everything was good. Took it back in a few weeks later heating wasnt working and I'm still I got a used vehicle from them months ago and they told me everything was good. Took it back in a few weeks later heating wasnt working and I'm still having issues with it turns out they didn't fix anything. And i dont even have the paperwork for my vehicle after numerous attempts to contact my dealer. Wouldn't recommend anyone going there once you sign the papers they could care less! More

Everyone needs a VW This dealership made me feel so comfortable when I purchased my Atlas , being a woman usually people treat me as if I know nothing about vehicles . Th This dealership made me feel so comfortable when I purchased my Atlas , being a woman usually people treat me as if I know nothing about vehicles . That’s not the experience I had at Norden . Everyone was polite , nice and so respectful. My vehicle buying process was easy and fast . I’m loving my new Atlas ! If anyone needs a new car go to Norden VW , you will not be disappointed More

One of the best Volkswagen dealerships I have experienced This is one of the best Volkswagen dealership I have experienced in nearly 38 years around the world. Even far better than most of the German dealersh This is one of the best Volkswagen dealership I have experienced in nearly 38 years around the world. Even far better than most of the German dealerships. Friendly, competent and very helpful. All of car purchases have been great and service is awesome. More

absolutely horrible About a year ago I bought my first vehicle from Norden which was a 2012 caliber. Norden contacted me via text March 19th about their Private Sale even About a year ago I bought my first vehicle from Norden which was a 2012 caliber. Norden contacted me via text March 19th about their Private Sale event which offered 2 years of free maintenance, 500$ credit on your go card or a free iPad and 1000$ extra added to your trade in value. I wasn’t necessarily looking to get into another vehicle because the last time I looked into it, I wasted a lot of my time as I live an hour outside the city. Anyways, I texted back saying if you could get me into a decent vehicle for a decent price, then sure! So the first sales guy calls me and asks what I’m looking for and I tell him I want a Journey, specifically because I live in the country and for winter driving I hate my front wheel drive so I want a AWD. He shows me this 2015 journey with 95,000 kms listed for 16,000$..... he gets the deal together and then I find out this vehicle is front wheel drive as well like really?! So I call him and say I’m not taking this vehicle so he goes and finds me another one, it’s AWD and really nice and I say yeah sure that’s perfect. So we arrange a time on the weekend so I can get the offers for their private sale. We agree on Saturday but only if everything’s approved and ready to go because I don’t want to waste my time. so Friday I ask him “have I gotten approved? And what do I need to bring with me tomorrow?” He responds ‘yes. And a void cheque” that’s all he said word for word. So me and my boyfriend get there at 9:45 and he comes out and tosses us the keys and says take it for a spin, so we get it go for a drive and we love it. We come back and wait for an hour and he comes out and says hey would you happen to have a letter of employment? It’s saturday and my work is closed so no I didn’t have one so I’m automatically annoyed because I asked what I needed and he never said anything about a letter of employment so I scramble with my boss trying to get this written up and after an hour I email it to him. He says take the journey and have some lunch and I’ll call when this is ready so me and my boyfriend head to the mall and sit down and he calls and says ‘so the bank didn’t approve you! We either need a co signer or we can get you into the first journey I showed you!” What are you not comprehending man, I do not want another front wheel drive lol. So at this point I’m like let’s bring the vehicle back and get my keys and go cause I was angry. My boyfriend says no no, I’ll co sign so we head back and they start doing paperwork for him and we wait another hour, he comes out again and says hey, can I get a letter of employment from you now? It’s like 3 pm at this point and he says get it to me at 4 and just take the journey home for the night and then come back tomorrow. We send off the letter of employment and hear nothing. So now it’s sunday and he tells us the banks closed, bring the vehicle back and well get this done Monday so we bring the vehicle back. Anyways, this all started March 19th and we finally signed papers on this vehicle March 29th..... the payments we originally agreed on are now 100$ higher, we wasted our entire Saturday at that place because I was told I was approved and they didn’t even give us the 2 years of free maintenance, or the choice between the iPad or 500$- all that wasted time and stressing and they didn’t even apologize or offer us jack. The day we went in to pick it up, we arrived at 6:30 and didn’t leave until 9:30. We sat in their lounge until about ten to 9 before someone came out and toke us into the office to sign papers lol. It toke 2 entire weeks for us to get the vehicle, I am extremely angry with their services. All the running around and phone calls and people ignoring us and never calling us back- wouldn’t even give them one star. More

Typical Poor Service Went into this dealer ship to look at purchasing a used or new Car Me and the Wife did three laps inside the dealership before some one approached u Went into this dealer ship to look at purchasing a used or new Car Me and the Wife did three laps inside the dealership before some one approached us. When we indicated the one veh we liked the sales lady indicated that it had a deal written up on it three days ago. She left and went to her manager who came back and put us on to a more expensive model and indicated that a deal was just written up today on the aforementioned Car. now finding it odd having different stories . So then we have to wait for close to a hr for the sales lady to find a veh for us to take on a test drive. We go on a drive after being shown it in darkness and head back in to look at numbers. After being Shown the Numbers and so-called discounts. Keep in mind what they think is a deal is having a car sit on their lot and having to reduce the price three times ( this counts as a discount) the other thing they do is list the car on auto trader for more money then their dealership web page (also count this as a discount)we indicated that we would think about the purchase over night, the sales lady insisted on completing the deal after being told even if I got my counter offer id still think of it. She was told that enough of my time had been wasted and that they could call me with a answer. Still not respecting our request dragged a manager over to try to seal the deal but not fully accepting the counter offer. I still told them that, I was not going to be bullied in to buying a car after seeing it for 15 min.. When I got home I worked the number the so called 6000 of the list price was actually $500 with their shell game. I wonder do they think its a discount from a original new price to the used price. If you are a first time buyer do your research be for you make deals with them, you could be surprised that your bank has a better lending rate then what they are telling you. Its your money , we also found the same veh with far less Km on it with the same features, and also found the same car at a different dealer for less $ and with less KM. Buyer Be Wear. It will take a lot for me to step back into this dealer ship to do business. More