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Norden Volkswagen

Edmonton, AB

4.2
288 Reviews

14703 137th Ave NW

Edmonton, AB

T5L 2L5

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Showing 288 reviews

September 11, 2018

very courteous and professional alfred is a very good salesman. i love my new vehicle.very pleased with this dealership. will refer my friends here for sure for future business. More

by kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfred Chen
Sep 14, 2018 -

Norden Volkswagen responded

Hi Kevin, We're happy to hear you had an enjoyable experience with Alfred! We're pleased to hear you're so happy with your new vehicle. Thank you for the referral, it's greatly appreciated. Take care!

September 09, 2018

Great experience We saw an add for a used vehicle on Norden’s lot. We phoned and spoke to Brittnay. She was very informative and honest about the condition of the SUV. More

by 123456789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Villeneuve
Sep 14, 2018 -

Norden Volkswagen responded

Hi there, We're happy to hear your entire experience with Brittany went so well! She's very personable, honest, and works hard for her customers. We strive to provide our customers with unbeatable experiences every time they are in our store. Congrats on your new vehicle! Have a great weekend!

September 08, 2018

EVERYTHING WENT PERFECTLY! The experience was great! I really like the 2013 Kia Rio everyone was very very friendly and Brittany took care of us well. We had a great time! More

by Joseph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Villeneuve
Sep 14, 2018 -

Norden Volkswagen responded

Hi Joseph, Congrats on purchasing your 2013 Kia Rio! We're very happy to hear you had an excellent sales experience with Brittany. She's very personable, and cares about her customers happiness. We hope to see you again in the future! Take care :)

September 06, 2018

Very good coustmer service I bought jetta 2019 last week. Special thanks to Brittany, to make my decision very easy. Great person and great sales advisor. I give 5 star to More

by Paligill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Villeneuve
Sep 14, 2018 -

Norden Volkswagen responded

Hi Paligill, Thank you for taking the time to leave us with a 5-star review reflecting your experience with Brittany! She's wonderful to deal with, always providing her best knowledge to help her customers make an informed decision. We hope you love your new vehicle! Have a great weekend :)

August 24, 2018

Awesome experience It was an awesome experience to deal with Saransh Mehta and the whole team. I would highly recommend them for their great and good customer service More

by Taj Brar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saransh Mehta
Aug 27, 2018 -

Norden Volkswagen responded

Hi Taj Brar, We're happy to hear you had an excellent experience with Saransh! We appreciate the recommendation. Providing top notch customer service is so important to us. Come see is anytime!

August 24, 2018

Good overall experience Happy to report that this dealership stood by their 30 day exchange guarantee after I returned a vehicle that I wasn’t satisfied with. Brittany was ve More

by Michelle 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Feihle, Brittany Villeneuve
Aug 27, 2018 -

Norden Volkswagen responded

Hi Michelle123, We're pleased to hear that you had a great experience with Brittany, and you were able to take advantage of our 30 day exchange program. However, we do apologize for your experience with the exchange vehicles pricing. Thank you for your feedback! Take care:)

August 22, 2018

I forgot what great service was like till now This dealership right from the service desk girls to the finance manager has been amazing!!! They were welcoming and compassionate to my needs and wan More

by Marty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James seniuk, Jashan Sidhu
Aug 27, 2018 -

Norden Volkswagen responded

Hi Marty, We're so happy to hear you've had an excellent experience with our entire team! Ensuring our customers receive the best customer service is so important to us. We look forward to dealing with you again in the future! Take care :)

July 25, 2018

Never buy a VW I bought a VW passat from here and within a month it started making all kinds of noises and I took it in and was told it needs $6,500 worth of work. T More

by Jag123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dylan Feihle
Jul 27, 2018 -

Norden Volkswagen responded

Hi Jag, We apologize that your experience with us has not exceeded your expectations. Your review has been forwarded to our management team to be reviewed. You should hear back from us shortly. Take care.

July 06, 2018

Not the deal I thought Hidden repairs needed. Brakes, defrost, strut. ($2000) Poor pre-sale inspection. Convertible top needed adjustment before it would work right. Lie More

by HCB
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Mounzer
Jul 12, 2018 -

Norden Volkswagen responded

Hi HCB, We apologize that your experience with us did not exceed expectations. We would appreciate the chance to speak further with you in regards to your review, and experience. Please reach out to us so we can chat. Take care.

July 05, 2018

Excited for my new car! The process in finding a car was stressful and difficult to say the least, and I am happy to say its over! I cant wait until my car is ready for pick More

by Nichole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Mounzer
Jul 12, 2018 -

Norden Volkswagen responded

Hi Nichole, Congratulations on your new car! We hope you love it. Once the wait is over, you will feel so relieved. We're happy you enjoy our service loaners. Take care!

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