Norden Volkswagen

Wouldnt honour advertised price on a used car, tried to up price with etching and make me pay for licensing. So they wouldnt honour the listed price which i offered them. And tried to add over 1000 dollar up price with etching and make me pay for licensing. So they wouldnt honour the listed price which i offered them. And tried to add over 1000 dollars in fees at point of sale. Really bad vibe from these guys, offered full price of advertisement and all these add ons and wouldnt negotiate. Probably one of the slimiest visits ive ever experienced at a dealership. Glad i didnt buy the $30,000 vehicle from them to be honest. More

I was very happy with Norden when I bought my Tiguan 3 years ago. I started getting some faults so booked an oil change and asked them to troubleshoot the faults while it was in. They fixed the problem bu years ago. I started getting some faults so booked an oil change and asked them to troubleshoot the faults while it was in. They fixed the problem but neglected to put the oil change on the work order. Somehow it was my fault for not noticing. I live a 2 hour drive away, but they wouldn’t fit me in even so. I drove home and rebooked the oil change because Jiffy Lube can’t get the oil or the filters. I booked for 11 Saturday morning. It is 2:15 and they still haven't completed an oil change I could have had done in 10 minutes at a Jiffy Lube if VW would make their parts available. More

Very poor customer service 😡 brought our Tiguan in for a service and oil change. They forgot to do the oil change. After hours of waiting had to re-book and drive back to Edmonton (we live in Edson) on our service and oil change. They forgot to do the oil change. After hours of waiting had to re-book and drive back to Edmonton (we live in Edson) on our weekend. We had an appointment for the oil change at 11:00 am. It’s 2:06 and we were just told it will be another hour! Definitely do not recommend this dealership 😡 More

Dennis Bambush, i would like to leave a review for the 3 people that helped us buy a car on october19/21, it was Matt , Mike, and Nick for the great job they did and financing for giving us a few perks with people that helped us buy a car on october19/21, it was Matt , Mike, and Nick for the great job they did and financing for giving us a few perks with the sale of our new 2019, Kia Soul. we walked out of there very happy about the whole package that we received , we virtually picked up 2 pens and signed a few pieces of paper and we were on our way, thx again guys, our word to other people is going to be better than a business card. More

They told me to give a deposit for a conditional offer for which I could refund the day after if we changed our mind, then they said they can't give a refund and kept the money. I lost 1k for that. Do not for which I could refund the day after if we changed our mind, then they said they can't give a refund and kept the money. I lost 1k for that. Do not trust them and verbal agreements. It means nothing. Sneaky wordplay to make it so they are in the right and I am in the wrong. More

Don't trust Rob or Max! If I were you, I would go somewhere else. The hail damage on our car is costing us thousands! The bluetooth doesn't even work! And they promised to send us a cheque for lunch somewhere else. The hail damage on our car is costing us thousands! The bluetooth doesn't even work! And they promised to send us a cheque for lunch that was supposed to be on them and they couldn't even do that. Worse experience ever! They seem professional at first but then you eventually find out how much xx that comes out of their mouth. More

Bought a brand new Jetta and only received one key.. they told me the spare would be shipped but it’s been over a year and nothing. When i contacted them about it they claimed the spare was given to me when told me the spare would be shipped but it’s been over a year and nothing. When i contacted them about it they claimed the spare was given to me when i purchased it but that is not the case... and no one from management will get back to me. Very unprofessional More

Ridiculously rude staff, they're currently holding my car I didnt even purchase from them hostage. Unreasonable and insanely ignorant. They're at fault for lending me a vehicle while they fixed mine, now due I didnt even purchase from them hostage. Unreasonable and insanely ignorant. They're at fault for lending me a vehicle while they fixed mine, now due to an accident they wont answer my calls, they refuse to work with me. Say hello to a lawsuit Norden. Unfortunately i have to rate one star cause the option to not give a rating isnt allowed. More

The experience with this dealer was terrible. They sold the car which did not pass out of province inspection in SK. Seller told us the issue on the car wont matter it will pass. They also were dishonest a the car which did not pass out of province inspection in SK. Seller told us the issue on the car wont matter it will pass. They also were dishonest and change of statement was very frequent . I am warning all every one in Edmonton never go their and never recommend to any one even one is your opponent . Still is you do not have choice and you must buy the car from here remember following points. 1) Review Carfax report 2) Review AMVIC report 3) Bring your trusted Mechanic and show him the car (His comments will save you lot of money for future) 4) If car has Minor Issues negotiate on price 5) Double check the car and take pics it will help you at final day of sale Now save yourself from following people never deal with them , they might rip you off. https://www.nordenvw.ca/en/our-staff/ See their faces first before going Sales: Nick Flight -> Issue:, (lies, lot of lies , Dishonest) Arsalan Khan -> Issue (lies, lot of lies , Dishonest) Brandon Mounzer -> Issue (Bad behavior , Dishonest) Finance: Derek Mounzer -> Issue (Unresponsive , will not reply to emails) Jashan Sidhu -> Issue (Dishonest , Only make you sign loan document and get out , Will never listen ) At the time of sale thing and commitments may change . If you change the mind they might not willing to refund your 500$ deposit. If any one has any question feel free to reply thanks More

Purchase wasn't too bad, no major issues. After purchase service is garbage. Still waiting for coating and repairs I paid for 8 months ago when I bought the car, numerous attempts and extensive email thread service is garbage. Still waiting for coating and repairs I paid for 8 months ago when I bought the car, numerous attempts and extensive email threads, always an excuse, always another delay. 8 months waiting is ridiculous More