Niagara Falls Nissan

Niagara Falls Nissan responded

Hello Margo, Thank you for the review. We take customer satisfaction very seriously and we are sorry to read that you feel there was any sort of nefarious intent on the part of our dealership. We are very proud of our sales and service customer satisfaction results, as both departments finished in the Top 20 overall rating for Nissan Canada last year. I have personally taken the time to review your physical file so that I can figure out what transpired. You mentioned yesterday by phone to Graydon, our Sales Manager, that you had called here a couple of months ago and we offered to assist in having the tint removed for you. You told him that you lived in Toronto and were not interested in driving down to have that done. Unfortunately, we are all independently owned and operated and I cannot just have it done at another dealer. He also mentioned that the tint is now off and the vehicle is sold, as you stated in your review. According to the paperwork in your file, when you purchased the vehicle you requested to have the windows tinted. Typically, the customer decides what tint level they would like and is given examples of the darkness of each level. If a customer opts to have a darker tint then is legally allowable, we require that the customer sign a waiver form, acknowledging the implications of their choice. I can see that you did in fact sign this waiver and acknowledged that the vehicle was delivered in the condition that was requested and promised. It is unfortunate that our resolution for you to come here so that we could assist in getting it corrected was not acceptable to you. Now that you have sold the vehicle there is nothing else we can do. We did want to help take care of this for you but sadly you never gave us that opportunity. And while I do apologize for any confusion or misunderstanding that may have lead you to feel that you did not have a good experience, I want to also affirm that installing a darker tint on a vehicle does not make our dealership or the people in it immoral or illegal in nature. A public review insinuating that is highly unfair. I hope you consider changing that. Best regards, Ralph

MargoBlanche responded

The safety test was passed against the law. As stated in my post the tint was above allowable limit according to provincial guidelines and regulations. As such the safety test shouldn't have been allowed to be passed. It is not my responsibility to make sure that your employee(s), doing the work, are in compliance with said provincial regulations. That is the responsibility of the dealership, Niagara Falls Nissan, and their staff who signed off on the final inspection and passed the safety test. You are in the business of selling cars, hence you should be aware of the regulations affecting your industry and you are to advise your customers of such regulations. Either a Niagara Falls Nissan employee has falsified safety inspection(s), which is illegal, or your dealership is not following Federal and Provincial law and guidelines and haven't been doing so for at least 1.5y (my purchase date) but my conversation with the Niagara Falls Nissan dealership manager leads me to believe that they are still engaged in this unlawful activity. Complimentary tint removal was offered to me after I told your representative that I already sold my car and that I live in Toronto. Right after I responded that even if I still had the car in my possession, I would't drive 130km to have my tint removed and have safety test done. So don't even bring this up here! Good try though. Furthermore, most of the details you are bringing up here are from my first conversation with your dealership, which you guys claimed there was no record of and that's why you never followed up with me. Well how do you explain knowing everything that was discussed during the first conversation?!

Niagara Falls Nissan responded

Thanks for the great review!