Niagara Chrysler Dodge Jeep

Extremely helpful!! My window came off the track and rainy days ahead, they got me in next day even though were booked up to the following week. Picked me up from my hous My window came off the track and rainy days ahead, they got me in next day even though were booked up to the following week. Picked me up from my house shortly after called for ride. Excellent customer service!!! Definately will revisit for all my truck repairs. More

My experience Nice Friendly staff the work was completed as scheduled with no surprises and the cost was what I was quoted I’ve been bringing my business here sin Nice Friendly staff the work was completed as scheduled with no surprises and the cost was what I was quoted I’ve been bringing my business here since moving to the area and will continue to do so More

Great service Very knowledgeable staff. Work was performed perfectly without any concerns. Ed in service was great to deal with and answered all my questions. High Very knowledgeable staff. Work was performed perfectly without any concerns. Ed in service was great to deal with and answered all my questions. Highly recommended A+++++ More

Great product and great service! We purchased our 2017 Jeep Limited at Niagara Chrysler last September. There haven’t been any problems with it. In fact, we love it. All scheduled s We purchased our 2017 Jeep Limited at Niagara Chrysler last September. There haven’t been any problems with it. In fact, we love it. All scheduled service has been at NC. Fast, professional and very reasonable. More

Excellent. Very good service, friendly employees. I would recommend this place to my friends. Had great experience with the employees. I went there for peace of Very good service, friendly employees. I would recommend this place to my friends. Had great experience with the employees. I went there for peace of mind inspection and was done well. Great job. More

Great service experience I really appreciate the team at Niagara Chrysler for always treating me well when I come in for service. They are very helpful and professional. I really appreciate the team at Niagara Chrysler for always treating me well when I come in for service. They are very helpful and professional. More

Love my new SUV Buying a new vehicle was a pleasure. Jeff Newman went above and beyond to make sure he got me in my new 2018 Grand Cherokee. Finance Manager Brett Woo Buying a new vehicle was a pleasure. Jeff Newman went above and beyond to make sure he got me in my new 2018 Grand Cherokee. Finance Manager Brett Wood made sure my purchase was affordable and that I had the coverage I need. The service staff at this dealership are fantastic from all the mechanics to the Service Managers and parts department. Niagara Chrysler is a great dealership!! More

Fast service The fastest service ever. Everyone is so friendly and know what they are doing. No hidden costs. You only pay for what your car exactly needs. I would The fastest service ever. Everyone is so friendly and know what they are doing. No hidden costs. You only pay for what your car exactly needs. I would recommend that service. More

Horrible service I made an appointment to have my 5 year old car looked at. My car wouldn't start and I had just replaced the battery a month ago. I arranged to have i I made an appointment to have my 5 year old car looked at. My car wouldn't start and I had just replaced the battery a month ago. I arranged to have it towed in. I got a call from Shane telling me I was already and hour deep (labour) and that I needed a new $225 battery before anything could be done or looked at. I had already told him that when I made the appointment. I thought the whole purpose was to find out why my car was draining the battery! I asked if I could bring in a battery as I was already out the cost of a new one. No. I would have to have it towed off the lot and then brought back in. He could not have just put in a tester or spare that they use for this very thing and begun the inspection to see what was causing this in the first place? He became abrupt and rude and hung up on us when we said to put a hold on it so we could try to decide what to do. He actually told me that I would have to push my car out of the bay myself! Who tells an upset paying customer that she has to push her own car out of the bay?! He also told me in order to get my keys back I would have to pay $117 plus tax. I had already known I would. at no point did I ever say I wasn't paying my bill. He repeated that several times until I told him he has stated that enough and I fully understood. So the call cost the one hour of labour and nothing was looked at. I tried to arrange all of this from work and was in tears the better part of the day. He purposely told my family the keys weren't needed by the driver as the car wasn't responding to them at all. Well the driver did need the keys and I had to arrange another tow and a trip to drop off the keys. Shame on you, Shane. Your lack of customer service was disgusting. I will never go back and I hope this reviews points customers to the St. Catharines location. Your disrespectful demeanour was not necessary and I hope that you will think twice before you speak to paying customers in the future. Push my own vehicle out! Really? More