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Newmarket Honda

3.9

18 Lifetime Reviews

75 Mulock Drive , Newmarket, Ontario L3Y 4W3 Directions
Sales: (905) 898-4500

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18 Reviews of Newmarket Honda

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October 06, 2019

"Life after you pickup your brand new Honda. I am..."

- Jila

Life after you pickup your brand new Honda. I am absolutely mortified with Newmarket Honda. I don’t even know where to begin. They seemed all so sweet until you sign and they walk you out of the door. I picked up my brand new 2019 Honda Civic Touring on Sept 28/19. At first glance everything seemed fine. I took it home and was showing of my brand new car to family. Opening all the doors, Sunroof etc. There was dust all over the cracks, inside the doors and so on. Understandable as the car might be sitting in their lots for a long time, however you would think they would attempt to clean it up before delivering a $30k+ vehicle to a valuable customer that choice them for such a big purchase. But nope not Newmarket Honda. When purchasing the vehicle my sales rep asked me if I wanted a 1 or 2 year sticker at which I made it clear that I wanted a 2 year sticker for my plate he says no problem we can do that (my dad and brother were with me as witnesses). On the day of picking up my vehicle they charged me $109 and change. I have never purchased a sticker before so I wasnt aware how much it would be for a 2 year, I figured the $109 was for the 2 years that we had agreed on. After couple days of driving around and showing it off to friends and family; I just happened to glance at the sticker only to realize it says “NOV 19”....so they gave a 3 month sticker not a 2 year or even a 1 year (why bother asking if I wanted 1 or 2 years?!?!). I called Newmarket Honda and they stated it was not noted that I wanted a 2 year sticker and that I had actually been overaged. They should have only charged me $99 for the plate and the 3 month sticker. Sounds beautiful doesnt it? (Sarcasm!). I had my mom speak to Kosta (don’t know his exact title) he apologizes and says they will mail a refund cheque for the amount of $10 along with 2 free oil changes. We accepted and moved on. Now this is where it gets interesting. I was driving home from work yesterday Oct 4/19 (the same path that I have always taken for the past 5 years). Driving down Hwy 400 middle lane and noticed my car rumbling. I slow down as soon as I sense it and noticed something was not right, I was changing lanes to get on to the shoulder to inspect what happened; almost caused an accident as the treading on my front right tire popped off right in front of the vehicle next to me. Thankfully they hit their brakes and avoided the tire tread. I called roadside assistance and had the CAA tech inspect the tire tread. He stated he doesn’t see any puncture to it and suspects could be a defective tire.Again beautiful isn’t. I took it to Newmarket Honda today Oct 5/19 (a total of 6 days after picking up my brand new vehicle) they claim they cant do anything for me and that they have nothing to do with the TIRES THAT THEY PUT ON THEIR VEHICLES. They started to actually yell at us because my brother and I got upset at how disappointing this whole experience has been. They threatened to kick us out. ABSOLUTELY NO CUSTOMER SERVICE!!!! For people like that to be representing such a big brand. I’m forever fearful and scarred of purchasing a new vehicle thanks to Newmarket Honda.

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Recommend Dealer
No
Employees Worked With
George service manager
July 23, 2019

"Dishonest management and disorganized head office"

- maryelizabeth

When we took over a lease in December from a couple we had a verbal agreement with the manager and former owners that they would make the last payment. The manager assured us this would happen even though he had done the paperwork where we would make that payment (and didn't want to redo the paperwork so we trusted the verbal agreement). We have now got phone calls and notices from Honda saying we owe this money and this will go to collections. I explained this to about four or five people from Honda to call who each promised to look into and no one did anything except the last person who said they figured out what the problem was. That it was our information on file now so we were getting the notices. Next thing I know I get a letter warning me this will go to collections.. We like our Honda car but will never do business with this company again because of the dishonesty of the manager and poor management at Honda when it came to handling the situation professionally. I have ended up just making the payment but please be cautious. If the manager doesn't want to do the paperwork correctly, don't sign anything. This might sound obvious but we hope the people that want our business in the future will be ethical.

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Recommend Dealer
No
Employees Worked With
Fahid
June 03, 2019

"Ask for Rob Dell!!! A pleasure to deal with"

- R/P M

I had the pleasure of purchasing 2019 CRV from Rob Dell. Let me say, he was wonderful to deal with. He was committed to getting the best deal for our Accord. We gave him our bottom line, and he worked within that. I highly recommend when purchasing a vehicle from Newmarket Honda, ask for Rob. He works for his clients and it shows. The pleasure was all ours when dealing with Rob Dell. Many thanks Rob

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Recommend Dealer
Yes
Employees Worked With
Rob Dell
March 29, 2019

"New Sales"

- Diane Nelson

On Mar. 23, my husband and I made our second new purchase through the most pleasant and happy salesman ever. Our salesman Rick helped us tremendously on our second new purchase through Honda. He went above and beyond to get us the best price for both our trade in as well as our new purchase. He explained everything clearly and made the transition go smoothly. I would never want to purchase again through this dealership unless it was through Rick. I highly recommend him to anyone. He was most definitely the best salesman ever. Thank you Rick for everything, we look forward to keeping in touch with you during our regular service appointments. Richard & Diane

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Yes
Employees Worked With
Rick
March 12, 2019

"It was truly pleasurable "

- E&E

Newmarket Honda made purchasing a vehicle a pleasurable experience. GERRY our sales representative, made the whole experience simple and actually stress free. As the dealership staff are friendly and they're selection was very abundant. There prices are reasonable. We would return as a customer again, and Elizabeth can't stop talking about how wonderful her new car is. Thank you again Enrico & Elizabeth

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Recommend Dealer
Yes
Employees Worked With
Gerry
December 07, 2018

"New car "

- Annie

Purchasing a new car is an enjoyable experience but it was more than enjoyable working with Addy and his delightful sense of humour who along with Bridgette almost made paperwork acceptable. Also I would like to thank Mark for getting the ball rolling and making sure the job is done and done right

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Yes
Employees Worked With
Already mentioned
July 23, 2018

"Great Pricing"

- Alisa

Purchased a vehicle from the dealership. Had a fantastic experience and already knew the terms prior to coming in, which made my visit there super fast. Worked with Kyle at first, which got me the best deal. Jade (finance) was very helpful as she was able to help out even on her day off. She was a pleasure to work with. Finally, Lee was the one who closed our deal, did so fast, efficient and without any extra worries. He remained always helpful and friendly, even when we've asked for additional help. Great experience

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Recommend Dealer
Yes
Employees Worked With
Lee, Kyle, Jade
June 09, 2018

"Smiles and Civics!!!"

- StephanieCivic

We had an amazing time with Kyle Flemming today at the Honda Newmarket Dealership! He was professional, kind and relatable. We ended up leaving with a fancy new Civic Touring Sedan. Absolutely love the new car. I highly recommend going there for a new car/used car/ great experience !!!

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Yes
Employees Worked With
Kyle Flemming
March 17, 2018

"Good people good service. "

- cesar Newmarket Honda

Roberto Alviz sales representative. One of the best salesman i ever met. Friendly and such a nice guy. Very recommendable. Everyone i brought to him no one comes out to the dealer without signing the new contract.

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Recommend Dealer
Yes
Employees Worked With
Roberto Alviz
February 15, 2018

"Bad delivery "

- Paul1

Daughter leased a fit. Poor dealer inspection led to her car battery dying while on a road trip 1200miles from home. Not even an apology let alone a sorry what can we do

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Recommend Dealer
No
Employees Worked With
Lee.
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