NewRoads Newmarket Toyota

DO NOT TRUST NEWMARKET TOYOTA’s SERVICE DEPARTMENT.I DO NOT TRUST NEWMARKET TOYOTA’s SERVICE DEPARTMENT. I have a 2020 Tacoma with 28,000 km’s. One morning my car wouldn’t start so I boosted it with m DO NOT TRUST NEWMARKET TOYOTA’s SERVICE DEPARTMENT. I have a 2020 Tacoma with 28,000 km’s. One morning my car wouldn’t start so I boosted it with my wife’s car. Made an appointment with Newmarket Toyota to look at my battery and also perform a Service 3 as my car was due for its 24 month service. They ‘supposedly’ charged my battery and completed the Service 3. 3 days later, my car wouldn’t start again. Then as part of the Service 3, they are supposed to top up my fluids. None of my fluids were topped up. I showed up at the dealership the following day and they apologized for not topping up my fluid levels. The checklist they provide with your invoice shows everything they ‘supposedly’ did, and topping up my fluids checked all the boxes. Now, if they can’t top up my $20 worth of fluids, where else does Newmarket Toyota cut corners? Was my battery really charged? Was my alignment and brakes completed? They’ve broken the trust … oh btw, does giving me a complimentary car wash gain my trust into them … absolutely NOT. Just tells me that I’ve busted them. When I wrote the Service Manager and GM, all I got from the Service Manager is I’m sorry, I’ll use your email as a training tool. Thanks Newmarket Toyota … why was my battery dead after only 2yrs? My windshield washer fluid after the Service Advisor said it’s been topped up after the 2ND VISIT was still NOT DONE! I can’t trust a word they say … wish I could give zero stars but they can have 💩💩💩💩💩 More

I`m very impressed with the level of Service I receive from the entire service Dept , Jacob has been very Professional with me all the time and has definitely gained my trust along with the Technician who from the entire service Dept , Jacob has been very Professional with me all the time and has definitely gained my trust along with the Technician who repaired my Camry a couple times . When I came to pick up the 2003 Camry I seen this very clean 2018 4 Runner , Stephanie is Sales was also very Professional in assisting me with Info on the Vehicle and test driving it , I ended up purchasing the 4 Runner and the entire sales Transaction was Flawless and super happy with the Vehicle and will return for future service & maintenance on the 4 Runner. Frank G More

All the people have good service and they have good smile and I like to go back Again and I like to go back Again More

Super organized, worked with us, very fast, everything was clean and we just signed papers. was clean and we just signed papers. More

Stephane was great in helping us buy our first car. There was no pressure - he wanted us to make a good decision. We test drove a few cars on different days and settled on a Prius. Even after some initial th was no pressure - he wanted us to make a good decision. We test drove a few cars on different days and settled on a Prius. Even after some initial things came up with the car following our purchase, Stephane connected us to service and they fixed the issues promptly and free of charge. We're happy to have bought our first car here and would definitely recommend. More

During the whole sales process the sales team had great communication, everything was on time, it was a very cordial experience. communication, everything was on time, it was a very cordial experience. More

Thank you Alan and Bryan for helping us today, Bryan for doing a repair for us which he could have refused, going above and beyond what's required. Alan was such a pleasure to deal with and Bryan too, for doing a repair for us which he could have refused, going above and beyond what's required. Alan was such a pleasure to deal with and Bryan too, extremely helpful and courteous! thank you Newmarket Toyota. More

Very helpful, good pricing. Did everything possible to locate a vehicle for me. Office inviting, sales staff great, organized. Vehicle delivery quick and efficient. Job well done. locate a vehicle for me. Office inviting, sales staff great, organized. Vehicle delivery quick and efficient. Job well done. More

Newmarket Toyota has served us well over the years. This past purchase was seamless. Stephane our sales rep was very approachable, understanding and helpful. I appreciated the many ways the entire dealershi past purchase was seamless. Stephane our sales rep was very approachable, understanding and helpful. I appreciated the many ways the entire dealership communicated with me. Texts, emails and calls helped organize appointments and pick up. I really liked the ease of the website. I felt I was informed prior to arriving to conduct test drives. I highly recommend Newmarket Toyota. Angie Harrison More

Helpful. Polite, professional and courteous service. Very happy with William. Henry and experience we had at Newmarket Toyota. Dealership was comfortable and information readily available. Recommended witho happy with William. Henry and experience we had at Newmarket Toyota. Dealership was comfortable and information readily available. Recommended without hesitation. More