Nanaimo Chrysler Ltd

Time for some preventive maintenance for my Hemi powerd truck so headed to Nanaimo Chrysler. A little disapointed that part was not in stock. I guess you can't have every part for a 10 year old truck. Part truck so headed to Nanaimo Chrysler. A little disapointed that part was not in stock. I guess you can't have every part for a 10 year old truck. Part was promised for the next day and the work was completed. Done right the first time.....That's what keeps me as a customer at Nanaimo Chrysler! Thanks to Cam and the technicians for the great service !! More

We took our 2005 Dodge Grand Caravan into Kal Tire to have a flat repaired and they told me I needed brakes, rotors pads & calipers replaced and gave me a quote for $800. I said thank you and immediately have a flat repaired and they told me I needed brakes, rotors pads & calipers replaced and gave me a quote for $800. I said thank you and immediately took it to Nanaimo Chrysler, where we bought the van less than five months previously Their service writer told me I likely didn't need calipers replaced (Kal Tire was trying to sell me service I didn't need), but if I did they would be covered under warranty, which I was unaware that I had. Because I supposedly had a warranty for part of the work that might have been needed, I didn't feel the need to get further quotes and scheduled the service. I wish I had known they write warranties with disappearing ink! The next day after I dropped the van off and the shuttle took me home I was phoned by their service writer who told me that the warranty expired a couple of weeks ago and that my van did indeed, need calipers. It took me a minute to realize that I had been sold service in bad faith after I hung up with the service writer. In the end of the day, whether this was limitation of the system, or eschewing of facts by the service writer in order to get work, the trust was broken. If a warranty had not been a factor, I would have certainly solicited more quotes. This is sufficient reason not to go back. In addition to this all of this work was needed less than five months after purchasing the van from Nanaimo Chrysler, having been "safety inspected" before our purchase. More