Nanaimo Chrysler Ltd

We bought a 2021 Dodge truck. Craig Craddock was the salesperson we dealt with. He was a great personable guy. Looked after everything for us. Actually the whole team worked hard to accommodate us. We a salesperson we dealt with. He was a great personable guy. Looked after everything for us. Actually the whole team worked hard to accommodate us. We are very happy with our purchase and recommend Craig and the team if you are looking for a new or used vehicle. The only reason I am not giving a 5 is the whole up sale thing when you think you have finished your negotiations and go to pay for the purchase they want to sell you more warranty, undercoating, etc. That needs to be brought into the initial negotiation. In fairness all dealerships do it, but that doesn't mean it is right. More

*HONEST*FAIR*ETHICAL*I Bought a 2015 Kia Rio at the *HONEST*FAIR*ETHICAL* I Bought a 2015 Kia Rio at the beginning of January this Year . The salesman I dealt with was Shane Stein. He listened. He wa *HONEST*FAIR*ETHICAL* I Bought a 2015 Kia Rio at the beginning of January this Year . The salesman I dealt with was Shane Stein. He listened. He was honest. I never write customer reviews, but I really felt I needed to in this case. to tell the truth I had many serious concerns throughout the buying process and almost backed out of the deal. But I feel I was treated fairly, that all the departments in the dealership acted with sincerity to make a fair deal for all parties. I have since had interactions with the service department and found them to be forthright and knowledgeable. Highly recommend talking to the staff at Nanaimo Chrysler if you are thinking of getting a new car. More

Very disappointed with my last service. $170 to diagnose an issue that I told them was the problem. They had to order the part in and charged another $170 to install it. I could go on with more issues and h an issue that I told them was the problem. They had to order the part in and charged another $170 to install it. I could go on with more issues and how I believe they responded poorly when challenged.... but I will let it pass. My response is simple. I will find another dealership to service my vehicle. More

The battery in my key FOB died and my Wrangler wouldn't start. Carla left work at Nanaimo Chrysler to come and help me out; it took a bit of brainstorming, but she figured it out and saved me a huge hassle start. Carla left work at Nanaimo Chrysler to come and help me out; it took a bit of brainstorming, but she figured it out and saved me a huge hassle. When I thanked her and said I was shocked that she came to help, her answer was "Of course I came, we're Jeeple (people). Nanaimo Chrysler and the Jeep brand should be very proud to have Carla as part of their team!!! More

My first email was answered promptly. As I arrived Everyone greeted me with smiles under their mask. Nate being so kind and friendly studied my info/bio and said “I think I have the vehicle for you.” Everyone greeted me with smiles under their mask. Nate being so kind and friendly studied my info/bio and said “I think I have the vehicle for you.” He was right! I love my Jeep! I am so thankful I came to this dealership. I have peace of mind knowing all paperwork is complete, warranties in place and if I ever need help for any matter Nate and his coworkers are people I can rely on. More

Friendly, Caring and knowledgeable!My wife and I arrived Friendly, Caring and knowledgeable! My wife and I arrived at 10am on Saturday. Nigel Baillargeon ( a great young and caring gentlemen) spent hours to Friendly, Caring and knowledgeable! My wife and I arrived at 10am on Saturday. Nigel Baillargeon ( a great young and caring gentlemen) spent hours to explain, demo, and ride along with us, until we decided to purchase our first RAM 1500. Then Rex Kaiwi (another young and caring gentlemen) took over our file and had many attempts to reach out to other stakeholder have the finance, extended warranty, and insurances documents completed on the late Saturday during the pandemic, and he did it! It was almost 8pm when both Nigel and Rex had the vehicle and all the documents ready. We spent more than 100k and enjoyed doing it. Such a pleasant experience. Great job Guys! And of course, this only is possible when the entire team works together under great leadership. Nanaimo Chrysler, you made us your lifetime customers. Thank you all, Taaj & Roya More

Excellent !!!! After several attempts by Woodgrove Chrysler and their arrogant and incompotent service manager to find a coolant leak, these guys solved the problem , no charge !!Dealing here was lik Chrysler and their arrogant and incompotent service manager to find a coolant leak, these guys solved the problem , no charge !!Dealing here was like nite vs. day compared to Woodgrove.They tried to string me along until the warranty was up and then charge me for a hose clamp and diagnosis that didnt solve the problem they worked on for 3 years. I should have switched to Nanaimo Chrysler years ago .. More

I was in the market for a specific SUV and was very I was in the market for a specific SUV and was very picky. As soon as I spoke with Nate And Adam they set my mind at ease and worked with me every st I was in the market for a specific SUV and was very picky. As soon as I spoke with Nate And Adam they set my mind at ease and worked with me every step of the way. Even finding me what I wanted with specific options ect . The vehicle they found was perfect and had everything and some . Christine Wright in financing made the transaction very fast and smooth process with a much better financing rate then any other dealership that I was shopping at during the time . This place is outstanding and The customer service is great! I will definitely be recommending Nanaimo Chrysler to anyone who is looking for a vehicle More

annoying well if you are looking to be charger 169 dollars per hour,to have a 40 dollars per hour mechanic work on your car,think carefully.shoddy parts with a well if you are looking to be charger 169 dollars per hour,to have a 40 dollars per hour mechanic work on your car,think carefully.shoddy parts with a big mark up as well.these clowns are charging more than my surgeon repairing my knee.good grief. i wonder about the intelligence of these nanaimo people?? is this dealership sustainable?? look around for a better deal unless you are wealthy and dont care More

Misrepresentation and Arrogance We purchased a used truck and it was a very disappointing experience filled with misrepresentations and pressure from the sales team. The ad said We purchased a used truck and it was a very disappointing experience filled with misrepresentations and pressure from the sales team. The ad said the truck had certain features. The sales team reassured me that the features were present. They were not. There was garbage left in the truck. The windshield wipers were broken. They changed the brakes but incorrectly put on the new brakes, requiring a trip back to the dealership. The truck has other issues that were concealed. The sales and finance teams further misrepresented the optional extended warranty, financing details and refused to give any information in advance. Jason got upset like a child when we eventually declined the extended warranty. The service was terrible. After the purchase, Alex was called 4 times and didn't return any call. Jason was ignorant, arrogant and made derogatory remarks. The lies are incredibly unbecoming and I would encourage all potential buyers to either avoid this dealership, or push and counter their pressure. More