Myers Volkswagen

Poor after-sale service / overall responsiveness - very tough to get follow-up on an item we paid for and that hasn't been delivered so far. / overall responsiveness - very tough to get follow-up on an item we paid for and that hasn't been delivered so far. More

Awful service The service department is terribly slow. I would not recommend getting a vw at Myers at all. Except up to three hours delays for any service. The staf The service department is terribly slow. I would not recommend getting a vw at Myers at all. Except up to three hours delays for any service. The staff was not helpful for expect rate times or offering a ride home while you wait. More

THE WORST SERVICE EVER - CAR NOT WORKING AFTER SERVICE!!! PLEASE FIND THE TIME TO READ!!! I am very disappointed with the service they provide as I would never recommend for anyone to take their car to Myers PLEASE FIND THE TIME TO READ!!! I am very disappointed with the service they provide as I would never recommend for anyone to take their car to Myers Volkswagen. I brought my car to Myers Volkswagen on Monday, September 17, 2018 to fix the rusts and they told me that the car would be ready by Monday, September 24, 2018. I drove the car by myself to the dealership with engine light on (almost for 3 weeks) and know that it’s a minor repair which I can do it myself. The lady who took the car also knew about the engine light and the car was running normal as usual. I have seen with my own eyes that the car was driving as it suppose to even after I dropped the car. Anyways, a week later, it was around 5 pm on Monday but they did not even call me for an update about the car. They told me that they will do their best to give the car back on Tuesday. When it was Tuesday, they told me that they needed to put the parts together again and they were looking for Wednesday to give it back. On Wednesday, another reason why they could not give… On Thursday, September 27, 2018, another excuse why they could not give the car and on and on. They kept postponing me and therefore, I had to reschedule my work hours every day because I thought they would give on the date that they told me. On Friday, September 28, 2018, I just wanted to make sure that they would give the car as they told and I called the service department in the morning and asked what time they would give the car because I had a business trip to Montreal and had to leave Ottawa by 6pm. They called me around 4 pm and said that the car was ready to pick up. I called their shuttle service to pick me up from my work at 5pm. While we were going to the dealership, on the way, they called me and told me that the car is not working properly and related the problem to engine light. (When there was not even a small problem driving the car). I told them that it is impossible because I drove the car all the way to dealership from Bronson Ave. and did not even have any problem about my car running properly. The manager even said that maybe it was the routine for my car. When I was there, there was no one who could help me about the issue. I started the engine and the moment I press the gas, a yellow (P) sign showed up and the engine had difficulties to move itself. The car was not even exceeding 40km/hour even though I pressed all the way to gas pedal. When I tried to shift gears, the car was shaking and there was a lot of white smoke coming from the exhaust. I had never ever seen yellow (P) parking brake sign in my car before and I am sure that sign is causing the problem, but they are refusing the find the problem nor try to help me about that. They want me to pay $140/hour to find the problem and I am sure it will take at least 6-7 hours for them to find it and relate the problem to engine light. So, folks, put yourself in my shoes. Think of giving your car which runs very smoothly and not getting back the car as it was supposed to be plus they have caused another problem right now which they want to charge me. (Right after the service – Do you think it is a coincidence?) I think that the problem is caused because of them. Therefore, I have already complained about this dealership to “Consumer Protection Ontario”, “Ministry of Government and Consumer Services”, “OMVIC – Ontario’s Vehicle Sales Regulator”, “Ontario College of Trades”, “Ministry of Consumer and Business Services” and “Volkswagen Canada”. More

Great Sales Experience I bought my first new car this week. I'd been thinking of it for a while, but find the process intimidating. I met with a sales rep named Dave Pearson I bought my first new car this week. I'd been thinking of it for a while, but find the process intimidating. I met with a sales rep named Dave Pearson and was immediately set at ease. Often I find sales persons pushy, but Dave was very accommodating and took the time to really work out what I needed and suggest the appropriate vehicle for my needs. He even answered all my questions about the different models and how different features worked without making me feel stupid for asking or not knowing. He even let me set up my baby's car seat in each model to decide which one was easier to put the seat in and out of and to determine leg room for other passengers. Dave went above and beyond I would highly recommend him to anyone looking for a new VW. More

Professional and Engaging Went to test out the new Atlas. What a ride! Excellent experienced sales team. Friendly & knowledgeable on the products and comparable cross-lines. G Went to test out the new Atlas. What a ride! Excellent experienced sales team. Friendly & knowledgeable on the products and comparable cross-lines. Great experience overall. More

Excellent Service! The moment I walked into the showroom, I felt a great energy in this dealership and it's employees. I was short listing vehicles and felt really happy The moment I walked into the showroom, I felt a great energy in this dealership and it's employees. I was short listing vehicles and felt really happy with the way I was looked after. I'm happy to say that I'm definitely buying my vehicle from these guys. Great job! More

Don't believe the reviews! I went to Myers Volkswagen to purchase my first vehicle. They made it easy from the very beginning. I loved working with DiAnne! She was very helpful I went to Myers Volkswagen to purchase my first vehicle. They made it easy from the very beginning. I loved working with DiAnne! She was very helpful and took her time explaining everything. The finance team was great too! I didn't feel pressured at all. I would definitely recommend them to all my family and friends! More

Customer service? I sold back my 2011 TDI to Volkswagen & even though I felt like I was lied to by a major corporation I thought they (Volkswagen) would make xxxx sure I sold back my 2011 TDI to Volkswagen & even though I felt like I was lied to by a major corporation I thought they (Volkswagen) would make xxxx sure to win my trust back so I bought my 2013 Tiguan mid September 2017, when I bought the car the 2 sales personal told me that the brakes were just done & I willingly bought the extended warranty in case of of any issues (considering I bought it used) Fast forward to June 2018, the side mirror switch was dead & the back brakes were squeaking so I being it in...first they phone me to tell me that the brakes are going to be $650 before tax & labour, I say that's not right because the brakes would only have 14-18,000 kilometers on them & they were new, she politely states that only the 'front' brakes were replaced, got into a bit of a disagreement with the sales manager who pretty much called me a liar, then on top of all of that the side mirror switch was under warranty but there's a $100 deductible, the part before tax was $85, I have never heard of a deductible on a warranty, needless to say I was not in any way satisfied.. More

Best dealership in Ottawa Friendly staff, excellent sales reps, and even better customer service! Go on down to Myers VW for your next vehicle, highly recommend! GO MYERS VW Friendly staff, excellent sales reps, and even better customer service! Go on down to Myers VW for your next vehicle, highly recommend! GO MYERS VW More

WORST EXPERIENCE EVER - DO NOT BUY HERE - TOTAL SCAM If there was an option to give no stars, that's what I would have chosen. We came to this dealership looking to finance a used car. Lu greeted us at t If there was an option to give no stars, that's what I would have chosen. We came to this dealership looking to finance a used car. Lu greeted us at the door and very quickly took us into the lot and pointed out a few options. He was very friendly, although also quite pushy, and eventually after going over some details, we decided to take it for a test drive. The car was great and we decided to go through with purchasing/financing the car. This was where the frustration began. As to be expected with any used car, we were preparing to negotiate on a few things - price and/or winter tires etc. They would not budge and in fact told us they should be raising the price. We made it very clear that we were not satisfied with this ridiculous lack of compromise and eventually convinced them to give us a $300 service credit towards oil changes and service in the future. We signed the deal that same day, and in the finance manager's office, we were told that everything had been approved financially. The following night right before close, we got a call saying they could not honor the deal we had signed and agreed upon. They said in order to go through with the car we would have to either double our interest rate, or double the down payment. This is completely unacceptable. Not only had the deal been signed, but we had also been told it was approved, and now they were trying to take advantage of us by changing the contract terms. We were having none of it. So the next day we dealt with phone call after phone call where the dealership tried to convince us there was nothing they could do but that we should still go through with the deal. We were extremely unsatisfied with this and decided to call off the deal since they had changed the terms. The following morning we received a phone call from them saying we could not back out of the deal now because we had signed a contract - which is true, except for the fact that they changed the contract so now it was no longer valid, and we wanted out as fast as possible to get away from this dealership for once and for all. As soon as they realized we were serious about calling off the deal, they tried to convince us that they could honor the initial deal - clearly indicating that they were trying to scam us and take advantage of us the entire time, hoping we wouldn't notice. News flash: we did! We have since called OMVIC to have a complaint put on the dealerships file, and the deal is off. We absolutely do not recommend this dealership to anyone looking to buy a car. They take advantage of their customers and try to scare them into deceitful deals, and this is not acceptable. Avoid this place at all costs. More