I called a month before my scheduled appointment to do my winter tire change, tires on rims, to do a quick in & out to the garage, since I have a busy life like everybody else & I am very organized. Well, appointment was at 9:30am, but I was told there was at least 4 hours wait since I was in queue of all the other morning appointments!!! They offered me to use their shuttle to go back wait at home, but my day off was ruined!!! They called me back 6 hours, yes 6 hours later, to let me know my car was ready, they were looking for a shuttle to come pick me up. A whole day ruined, and I had taken an appointment! Never again will I do that mistake.