Myers Kanata Hyundai

Faulty Brake Light Switch Warranty Repair I took my 2009 Accent in for recall repair of a faulty brake light switch. I couldn't be more pleased with the service I received. The Service Tech, D I took my 2009 Accent in for recall repair of a faulty brake light switch. I couldn't be more pleased with the service I received. The Service Tech, David Kennedy was excellent and I highly recommend using him. They even washed my car! More

Quick to help, but no follow through.... I went in to test drive a Hyundai Santa Fe 2013 and 2016. Ping Tan greeted us an quickly took us around to the different Santa Fe's on the lot. We d I went in to test drive a Hyundai Santa Fe 2013 and 2016. Ping Tan greeted us an quickly took us around to the different Santa Fe's on the lot. We didn't like the first two, but liked the Blue 2016 she showed us. So we took it for a drive. We weren't overly wowed by the car, but it was a nice drive and was comfortable. When we got back to the dealership, she had another one waiting for us. This time a 2013 Silver. What a difference the car was way better than the 2016 for feel and drive. As we didn't get a chance to look around the car, we did once we got back......... LOTS of chips on the paint, dents, a scrape on the front right bumper and a big dent on the hood....... I asked her about it, and she just kept saying it would be fixed. I don't know about other people, but I want to see the vehicle I will be receiving before I agree to anything. Regardless, we had such a good experience with a local dealership that we thought we would get the same at all of them. Boy was I wrong. She quickly wrote out the numbers on the back of her card and then explained the rate and the rate would change pending something...... I still really didn't know what she was explaining. Anyway, we liked the car, but I wasn't going to put my trust in a dealership that didn't make you feel important enough to give you a printout of the numbers (prices), no guarantee that the car would be fixed and someone who was quickly off to another customer. FIX YOUR VEHICLES BEFORE ANYONE SEES THEM!!! More

Avoid at all costs or it will cost you plenty So I had to replace a key and key fob and called ahead and they didn't have the parts no problem ordered them in and was told that it costs about $35 So I had to replace a key and key fob and called ahead and they didn't have the parts no problem ordered them in and was told that it costs about $35 in labor to install but could save time and money having done them together no problem purchased over the phone and was told they would be in stock Saturday so I made an appointment for Monday. Monday morning I show up and am ignored at the service desk while 3 people walk around chatting after about 5 minutes someone comes up and greets me and I tell them why I am here and they take my keys and I ask for the receipt that is waiting for me and they have no record of this but say they will start programming and that I need to go to parts to pick that up. I was told the whole thing should take a little less than an hour and that I would be gotten when it is finished. I head over to parts and am served immediately this time great, ask for my receipt and they can't find it so I have a seat and after about 5 minutes they call me back to the desk to tell me that they have the receipt but that my fob didn't come in. I head over to the service desk and ask that they stop immediately and the whole point of me coming in was to have both done at same time to save money, gentlemen goes to back for about 5 minutes and says they managed to find the fob which went from not having come in to missing he tells me now. I head back to parts and get my receipt and wait. After about an hour and 15 minutes I head over to service to see what is going on and my keys are there waiting and he tells me its done yet he's sitting there on his xxx with no other customers there I go and get the bill and it cost $146.84 for the labor no where close to what I was quoted and he says its $129.95 an hour how do I even know it took an hour they were just sitting there nothing I can do now so I take my keys he apologized for the lack of communication apparently service and labor don't know what the other one is doing despite being located 25ft and one room apart from the other. Points me to where my car is and I can't find it turns out its on the other side of the lot. The only thing these "professionals" know how to do properly is process your payment avoid Myers Hyundai Kanata at all costs!!! More

SMART BUYERS AVOID MYERS Update to the post date 5-13-2016 I can confirm that that the conclusions suggested early are both correct. (“THESE PEOPLE EITHER DO NOT UNDERSTAND W Update to the post date 5-13-2016 I can confirm that that the conclusions suggested early are both correct. (“THESE PEOPLE EITHER DO NOT UNDERSTAND WHAT THEY ARE DOING OR THEY ARE CROOKS“) After having my vehicle repaired at another dealership two of 6 parts order were not required and are not part of the failing brake /fuel system under repair. By their own admission on April 26 they order 6 parts and 4 of the 6 arrived on April 28 however they insisted that the other 2 items which are not part of this car were required. By May 17 my car was repaired after at my expense towing to another dealership which used the parts I purchased and got the machine running. All total my extra expense was 3 weeks in a rental car and a tow to another dealership that cost $1500 the actual repair parts and labor $1300. They contacted me to see about taking down the negative review I told them I would consider it if they split the rental car cost – there answer was a parts credit - sorry no after finding out they held me hostage for parts not required. By their own admission they have staff that is not currently up to par - AVOID MYERS More

Out 800 dollars and nothing On April 26 my cars breaks failed due to a brake line leak. Myers was the closet and they accepted my request for service. I delivered the vehicle tha On April 26 my cars breaks failed due to a brake line leak. Myers was the closet and they accepted my request for service. I delivered the vehicle that AM, they called me with the shopping list of parts which I accepted and paid for upfront ($730). I rented a car and waited for the parts to arrive. April 28 inform the parts were on back order and not available until the follow Thursday keep in mind I have paid for parts not delivered. On April 29 inform earliest is now May 3 on May 4 - I am informed that the delivery date is May 12 on May 12 I am informed its May 19th see the pattern now plus seven days. So I said No and picked up the parts that were there turned out what was missing had nothing to do with brakes it was a $20 fuel component that had not failed but might. I asked on several occasion can we fix the break issue and come back to the potential fuel line issue. - Was told No every thing or nothing so I took nothing. It s being repaired today May 13th at another dealer who are shaking there head Simply put THESE PEOPLE EITHER DO NOT UNDERSTAND WHAT THEY ARE DOING OR THEY ARE CROOKS. More

First Hyundai Bought a new Hyundai Accent from this dealership. Dealt with Eli Nesrallah,Mike Parker and Roy Younis. All were very pleasant and professional to de Bought a new Hyundai Accent from this dealership. Dealt with Eli Nesrallah,Mike Parker and Roy Younis. All were very pleasant and professional to deal with and offered a very goood price. Explained all options for warranty and vehicle options very well More

Overall Satisfaction I have had my Hyundai Elantra Sport for almost two months and have had nothing but excellent performance from the vehicle. My experience began from I have had my Hyundai Elantra Sport for almost two months and have had nothing but excellent performance from the vehicle. My experience began from the purchasing of the vehicle to having the first service performed and through it all my experience has been completely satisfactory. Eli Nesrallah is our sales representative and he, along with all the Myers Kanata Hyundai personnel, has been totally committed to our needs. I purchased my first vehicle some 53 years ago and I have been through the "shady salesmen" and "shoddy service" experiences but this purchase was by far the best experience that I have had when purchasing a vehicle. More

Amazing Service & Helpful Employees I take my vehicle into Myer's Hyundai in Kanata for oil changes & repairs and would never go anywhere else! I always know it's going to be done right I take my vehicle into Myer's Hyundai in Kanata for oil changes & repairs and would never go anywhere else! I always know it's going to be done right & they always get me in when I have procrastinated on oil changes & need it done soon. The staff in both the service & the parts departments are always so kind & helpful without pushing unneeded services on me- would highly recommend!! More

Service Department - where the service doesn't exist!! I purchased an Elantra in March of 2012. I book my car for all service at Myers Hyundai in Kanata due to the warranty. This service department has dro I purchased an Elantra in March of 2012. I book my car for all service at Myers Hyundai in Kanata due to the warranty. This service department has dropped the ball on every service/repair. Even a simple Service #1 (oil change, lubrication, etc) they can't get right. My real problems started when my car, which was a year old at the time, had issues with the drivers side window. The window would take about 45 seconds to put up and seemed to struggle. I called "service" and let them know my issue with the window. They booked me in to diagnose the window issue. I received a call from service indicating that the wheels, etc that put the window up needed to be greased. They said they completed this and my car was ready to be picked up. The window seemed slightly better initially. Two days later, it was acting up again; except this time the window would struggle and would stay open about 1cm. I called them back and explained the situation. In goes the car again. The service advisor tells me that my car will get a new window motor and can be picked up late the following day. I go a day without my car, thinking that the issue will finally be fixed! I arrive the next day to get my car and the service advisor tells me a mechanic looked at it and that everything just need to be greased and tightened - they DID NOT replace the motor. I was furious, but hopeful it was perhaps fixed. Sadly, that wasn't the case...shocking, I know. The very next morning I am driving into work and I roll down my window about 3/4 of the way. On my way in it starts to drizzle and by the time I arrived at work it was starting to pour rain. I try and roll up my window and it won't even roll up. I then called Myers "Service" and demanded they send someone to pick up my car at my place of work and drop off a loan to me. They picked up my car but they don't provide a loan. Their failure to correct the issue the first two times it was in the shop should have been my warning sign to STOP using this service department. Fast forward to February of 2014. I call the dealership about a "knocking" sound my car makes when making left/right turns. It goes in, the mechanic fails to duplicate the noise and tells me everything is fine. June of 2014 arrives and my car is STILL making the noise, just worse. It goes into the shop and I'm advised I need new rear rotors. They tell me that I had never completed a brake service and this was the cause of a rotor replacement at two years old. The reason I had never completed a brake service is because their "service" department NEVER recommended it. I expect a dealership to advise me what service needs to be done and when. I am not knowledgeable when it comes to service on cars. Their job is to tell me what needs to be done. I escalate this to the service manager who looks into my file and lo and behold, their service department had never recommended the brake service...yet here I am stuck with a $720 bill. In June of 2014, when my rear rotors were replaced, I had them complete a front brake service as well (that was also never recommended). July 2015 - car is making the knocking sound again. Car goes in for Service #1 and an inspection to check the noise out. The noise is my front brakes. It needs another brake service 13 months later! Oh, and that lube they put on the doors? Yeah, my doors squeak and can be heard a block away. Seems like they forgot the lube. I pick my car up and the very next day it is making a high pitched squeak. I call Service back again and let them know the problem. The car goes in, they call and tell me that it's my rear brakes and I need new rotors and pads. Tanner, the service advisor, said they recommend it a few days ago. They did not. It is not mentioned anywhere on my service report/invoice. And they're telling me a car needs new rotors every 13 months?!?! I am fed up with this dealership and will be filing a formal complaint with Hyundai Canada. They're crooks and have no idea what they're talking about. More

Great Sales Associate, Questionable Management Practice Excellent Sales Associate Kathy Burns. However, like many other dealerships, this dealership charges the always questionable Administration Fee, but Excellent Sales Associate Kathy Burns. However, like many other dealerships, this dealership charges the always questionable Administration Fee, but much worse, they utilize the "vehicle etching scam". It is mandatory and costs over $600.00. It is completely unnecessary and quite disappointing (if not sad) that an Ottawa institution (Myers Motors) has stooped to this level. Consider it a deal breaker. More