Myers Kanata Hyundai

Brakes In December 2016, I brought my 2015 Hyundai Elantra to Myers for a warranty repair. The Service Department recommended I have my brakes cleaned to "pr In December 2016, I brought my 2015 Hyundai Elantra to Myers for a warranty repair. The Service Department recommended I have my brakes cleaned to "prolong their life". I agreed to their recommendation and paid approx. $260 for the cleaning. Last week, I took my car to a very reputable auto repair shop in Kanata to have my vehicle checked for grinding noise coming from the rear. I had called Myers Kanata Hyundai and their service department told me I wouldn't be able to get an appointment for 8 days. I was not willing to wait, and went elsewhere. Turns out, my car with only 34,000kms required new rear brakes. Brakes that I had cleaned 10 months beforehand to prolong the life. The auto repair shop changed my rear brakes and inspected and cleaned my front brakes. They were fantastic! They recommended that I get my brakes inspected frequently. I advised them I got them inspected and cleaned in December 2015. They told me my brakes have never been touched and there was no way they were ever cleaned. I overpaid Myers Kanata Hyundai for a service that was never done. Infuriating!! They will not see me again, unless it's a warranty repair. More

"You can't expect us to get right the first time" Last fall I had issues with a check engine light so I take it to Myers Hyundai Kanata where I bought it. They said $130 for the emission test and sai Last fall I had issues with a check engine light so I take it to Myers Hyundai Kanata where I bought it. They said $130 for the emission test and said it was rust on my tank inlet. They cleaned it up and 3 days later the light is on again. So I take it back and Myers Hyundai Kanata says that will be another $130 for another emission test. I'm pissed but I bite my tongue and pay for the test. I'm told I need a new gas cap. Rather then pay the Cdn price I get one from the U.S at less than half the price. Cap replace and my light is still on. Back for a third time and they say $130 for an emission test. I get vocal and tell them this is the third time for the same problem and I am not paying. They relent and the car is gone most of the day and I finally get the call it's a valve in or near the gas tank. Warranty repair but I have to bring the car back. So trip number 4 and I pick up the car. A few days later the check engine light is on again. Trip # 5 and they have the car again. I get a call and they say it's some module. They say they have to call Hyundai and get approval for the warranty repair. So after 6 trips and $260 (not including taxes) my check engine light is no longer an issue. That's right $260 (not including taxes) for warranty repairs. So I take the car in a week ago because I'm hearing an occasional thud 5 - 10 seconds after coming to a stop. I tell the service guy this and he says $65 for a 1/2 emission test. I flip. I tell him no. I scratch it off the service order and initial it. I tell him about the $260 (not including taxes) for warranty repairs i paid and tell him I have an extended warranty. When the car dies, It will be back for warranty service. I have to give him credit thou. He got me a store credit for $260 dollars (TAXES I PAID NOT INCLUDED). Hyundai Myers will only get warranty work from now on. All other service I'm taking it some else where. And I forgot to mention the door actuators (door locks) on the last trip they installed door actuators under warranty. I get home and go to let my child out of the back door and guess what, the door won't open. Now it's another trip to their service department so they can try a second time. I recommend bringing it here for warranty work only. Save your time and money and find a real mechanic. FOLLOW - UP TO DOOR ACTUATORS. So the car is dropped off and get the call telling me the car is ready. When the car was dropped off I showed Service Advisor #26 a video of the rear door latch being open yet the door would not open from the outside. (Search youtube for "Myers Hyundai Door Failure" to see problem.) Service Advisor #26 writes: "Customer states that even though the latch on the back side door is unlocked the door will not open" There's more: "Child safety lock was on" I raised my voice cause this was exactly what they did the first time I reported a problem. Service Advisor #26 shuts me down and refused to talked talk to me. At no time did I swear. I got load but I didn't swear. Now the mechanic is involved and he suggests I should leave the child lock open. Don't you see the child see next to the door? Really? The mechanic finally agrees to take a second look and after well over an hour the mechanic comes back and says it was a bad actuator right out of the box. Now I have to return for a 3 time. And by the way Service Advisor #26 is not the Service Manager as he claims to be, at least he did with me. Once all is done the "mechanic" says to me. "You can't expect us to get right the first time" and "we are still experiencing pains". More

They care only until they've got your money. Like all Myers dealerships, they care about you right up until they get your money, then treat you like an inconvenience. Every time I've dealt with t Like all Myers dealerships, they care about you right up until they get your money, then treat you like an inconvenience. Every time I've dealt with their "service" department for warranty work, it's been a nightmare. One or more of the following always happens: -Car is always ready hours later than promised. -You'll be told it's ready, only to go in and find out parts had to be ordered and it will need to come in again. -Fight with them to actually get something serviced under warranty, as they always, mysteriously, can't reproduce the problem. -Shuttle is always late, slow and doesn't take an optimal route so you'll always be late for work. -Deal with constant, aggressive upselling. -You'll have to go back again another time because frequently, their fixes are band aids that don't last. -Deal with service advisors that are apathetic at best, rude at worst and will never offer an apology for repeated screwups such as those mentioned above. Myers has a terrifyingly large market share of car dealers in Ottawa and they clearly know it. Once they've made the sale, they don't want to deal with you and will make your experience a mess, until of course they call you half a dozen times a year to get you to trade up. I'll never buy from this company again and neither should you. More

Terrible product knowledge I was in the other day. I dealt with "joy" she was far from that. I asked her the difference between the gl and gls Elantra. All I got were ummms and I was in the other day. I dealt with "joy" she was far from that. I asked her the difference between the gl and gls Elantra. All I got were ummms and ahhs then she went to her computer and gave me a price. She was nice enough, but absolutely no value built in the brand or the dealership. More

Worst Service Department @ Myers Kanata! I had my first brand new car (Hyundai Santa Fe 2017) with extended warranty (10-year) as recommended by a friend of mine who also bought his car from I had my first brand new car (Hyundai Santa Fe 2017) with extended warranty (10-year) as recommended by a friend of mine who also bought his car from the same dealer (Hyundai Myers Kanata). I, then, referred another friend to buy a car from this dealer as well (4th one bought Hyundai but from another dealer). The first impression I've got from the saleswomen was awesome. She was absolutely great in giving me all the answers. Gave me a good deal and tried hard to make it happen. And of course, she was really quick. I've got the car 2 days after I've signed the deal - that's where my story begins. ISSUE #1: On Nov.10, 2016, my wife brought the car for oil change - just a regular oil change - at the exact time (4:30pm) that we were given. My wife had our 2-year-old baby who was sick that time and our daughter who came from school with her. I was told that they would be taken home by a shuttle (our home is exactly 2km away from the Myers Kanata). Couple of hours later, I took the bus to home but found out that the car was not ready yet. My wife and kids were also at the dealer still waiting for the shuttle so I "walked" to the dealer. There I talked to the shuttle driver and asked why he hasn't taken my wife and kids home yet. He said that nobody told him about awaiting clients (my wife asked the service guys 3 times as kids were giving her hard time). I then asked the service manager about the situation. Instead of giving an apology, he said that the car will be taken in the next half an hour. I started questioning about the poor service and unprofessional ethics they were providing. He then told me that I could take my car and leave without having the oil change. After another couple of min of discussions, he had taken my car and got it done within 10-min. I sent an email to the General Manager (Marc Le Beau). He replied me that he'd have a word with the staff. No change at the service department at all. ISSUE #2: Hyundai's Hands Free Liftgate System was not working properly. The rear hatch had been closed itself at least 15 times in the last two months. In most of those situations, I was trying to put the groceries in the trunk and the gate hit my head, shoulders, back etc. On April 10, 2017, at 9am, we took the car to Myers Kanata for this specific problem. By the end of the day, my wife called to find out whether it was fixed or not. She was told that the service guys trying to open/close the liftgate from time to time and see if it does it again. My wife asks the following questions: 1) Until when you're planning to do this? 2) Don't you have any other smart way to investigate the problem? 3) We have only one car so are you going to provide a loan car until this gets fixed, etc? Instead of giving a proper answer to those questions, the service manager told my wife that it's the only way of testing and if no fault is found they would charge us. I am so regretful that I bought a car from Hyundai Kanata. I like the car but I don't appreciate the service level provided. We are not getting a good service at all. And I am even more regretful that I had recommended my friends to buy their cars from the same dealer. My overall comment is for the people reading this post: DO NOT BUY CAR FROM THIS DEALER. Add extra couple of dollars and buy it elsewhere. Our mistakes should not be yours. More

Myers Hyundai Kanata - Terrible "Service" Department! This is a follow up to my review of August 11, 2015. I advise you to go and read that review. I would also caution anyone considering the purchase of This is a follow up to my review of August 11, 2015. I advise you to go and read that review. I would also caution anyone considering the purchase of a vehicle from Kanata Myers Hyundai to take your business elsewhere. Their sales are ok - but their 'service' department is awful. It is by far the most unprofessional customer service I have ever had. I had my most recent 'service' at Myers on September 12th. I booked it in for a Service #3, which is a bumper to bumper service. The most comprehensive one there is. I also mentioned the noise upon braking and turning AGAIN for them to hopefully diagnose. They call me and advise me that their shop foreman couldn't hear the noise, but it could be my front brakes which are close to the end of their life. Every time I have mentioned this noise, they indicate my brakes need to be done. I was becoming very skeptical. I had my rear brakes done twice within 13 months at their request and this didn't solve the noise issue. They also had a shopping list of other recommendations. Because my frustration was so extreme with this dealership, I decided to seek a second opinion with the work Myers suggested and also with the noise my car has been making for the last 2.5 years. Within 3 hours, they advised me what was causing the noise (rotten backing plates) and also that my car wasn't in need of an induction service. They did perform an alignment, changed my cabin and engine air filters and performed a brake fluid flush. It was incredible to me, that this independent garage managed to diagnose a noise that Myers has failed to diagnose every time I have complained. This garage also asked what service I had recently, as no mechanic should have missed rotten backing plates, especially in the service I had. They also advised me to call Hyundai Canada to confirm if it was a warranty repair (as they suspected it would be) and also told me the price to complete the work if it wasn't covered under warranty. A quick call to Hyundai Canada resulted in me knowing this was a warranty repair. All this to say, the mechanics and shop foreman have NO IDEA what they're doing at Myers Hyundai in Kanata. They have failed to diagnose a recurring noise for 2.5 years. Their Service Manager and General Manager are confrontational and do not put the needs of their clients first. I have never seen management behave in such a way in my entire life. When I have spent tens of thousands of dollars purchasing a car, I expect to get better treatment. My overall assumption is that Myers has been trying to sweep this issue under the rug until my warranty expired. If you can get your car serviced elsewhere, please do so. Save yourself the money, the time and the risk...because servicing your car at Myers Hyundai in Kanata is a huge risk. Please learn from my mistakes. More

vehicle scratched when delivered Saw several dents and paint scratches upon first inspection, but was assured all would repaired before delivery. Needed the car right away - old car t Saw several dents and paint scratches upon first inspection, but was assured all would repaired before delivery. Needed the car right away - old car traded in plates and insurance transferred trip planed sales manager assured all would be repaired More

Faulty Brake Light Switch Warranty Repair I took my 2009 Accent in for recall repair of a faulty brake light switch. I couldn't be more pleased with the service I received. The Service Tech, D I took my 2009 Accent in for recall repair of a faulty brake light switch. I couldn't be more pleased with the service I received. The Service Tech, David Kennedy was excellent and I highly recommend using him. They even washed my car! More

Avoid at all costs or it will cost you plenty So I had to replace a key and key fob and called ahead and they didn't have the parts no problem ordered them in and was told that it costs about $35 So I had to replace a key and key fob and called ahead and they didn't have the parts no problem ordered them in and was told that it costs about $35 in labor to install but could save time and money having done them together no problem purchased over the phone and was told they would be in stock Saturday so I made an appointment for Monday. Monday morning I show up and am ignored at the service desk while 3 people walk around chatting after about 5 minutes someone comes up and greets me and I tell them why I am here and they take my keys and I ask for the receipt that is waiting for me and they have no record of this but say they will start programming and that I need to go to parts to pick that up. I was told the whole thing should take a little less than an hour and that I would be gotten when it is finished. I head over to parts and am served immediately this time great, ask for my receipt and they can't find it so I have a seat and after about 5 minutes they call me back to the desk to tell me that they have the receipt but that my fob didn't come in. I head over to the service desk and ask that they stop immediately and the whole point of me coming in was to have both done at same time to save money, gentlemen goes to back for about 5 minutes and says they managed to find the fob which went from not having come in to missing he tells me now. I head back to parts and get my receipt and wait. After about an hour and 15 minutes I head over to service to see what is going on and my keys are there waiting and he tells me its done yet he's sitting there on his xxx with no other customers there I go and get the bill and it cost $146.84 for the labor no where close to what I was quoted and he says its $129.95 an hour how do I even know it took an hour they were just sitting there nothing I can do now so I take my keys he apologized for the lack of communication apparently service and labor don't know what the other one is doing despite being located 25ft and one room apart from the other. Points me to where my car is and I can't find it turns out its on the other side of the lot. The only thing these "professionals" know how to do properly is process your payment avoid Myers Hyundai Kanata at all costs!!! More

Quick to help, but no follow through.... I went in to test drive a Hyundai Santa Fe 2013 and 2016. Ping Tan greeted us an quickly took us around to the different Santa Fe's on the lot. We d I went in to test drive a Hyundai Santa Fe 2013 and 2016. Ping Tan greeted us an quickly took us around to the different Santa Fe's on the lot. We didn't like the first two, but liked the Blue 2016 she showed us. So we took it for a drive. We weren't overly wowed by the car, but it was a nice drive and was comfortable. When we got back to the dealership, she had another one waiting for us. This time a 2013 Silver. What a difference the car was way better than the 2016 for feel and drive. As we didn't get a chance to look around the car, we did once we got back......... LOTS of chips on the paint, dents, a scrape on the front right bumper and a big dent on the hood....... I asked her about it, and she just kept saying it would be fixed. I don't know about other people, but I want to see the vehicle I will be receiving before I agree to anything. Regardless, we had such a good experience with a local dealership that we thought we would get the same at all of them. Boy was I wrong. She quickly wrote out the numbers on the back of her card and then explained the rate and the rate would change pending something...... I still really didn't know what she was explaining. Anyway, we liked the car, but I wasn't going to put my trust in a dealership that didn't make you feel important enough to give you a printout of the numbers (prices), no guarantee that the car would be fixed and someone who was quickly off to another customer. FIX YOUR VEHICLES BEFORE ANYONE SEES THEM!!! More