Myers Kanata Hyundai

Terribly disappointing The Bells Corners Myers was awesome, with fantastic service that encouraged me to come back again and again for the 10 years I've had my car. However, The Bells Corners Myers was awesome, with fantastic service that encouraged me to come back again and again for the 10 years I've had my car. However, the Bells Corners Myers is now a Nissan dealership, with Hyundai transferred to Palladium. What a change. I've been to Palladium twice and the service staff are miserable to deal with - partly it's because Palladium is too busy, with too many cars to handle, but a large part of it is poor staff attitude and no interest in customer support. I had an appointment, made two weeks ago, to have my winter tires put on. Showed up for 5:15 and they said they were really busy so I might not be done until 7 PM. Fine, that's normal. Then they kept pushing the time up. Finally, at 7:30, I asked for my keys back and for my tires (I store the alternate season tires there) because my car still hadn't even been brought into the service bay. First they couldn't find my keys, and I eventually left without my tires because they couldn't find them. They hadn't even pulled them (it's now closer to 8 PM) for a 5:15 appointment. Have to go back today to get the tires, once they find them. No apology, a half-hearted offer of a free oil change when I said I was leaving, which I declined. I get that November is a busy time for tires, but I sat there for almost 2.5 hours after my appointment and all the staff did was tell me it was busy and be pretty unfriendly. Nothing to complain about if I didn't have an appointment and was hoping to be squeezed in during a snowy week, but I did have a scheduled time. Too bad as I really liked Myers up until they closed Bells Corners to Hyundai customers. My car is 10 years old and I'm starting to think about replacing it, But, over the course of two visits to Palladium, I went from intending to buy through Myers again, to avoiding them. The Bells Corners Myers Hyundai folks were fantastic. The Palladium service centre needs a serious rethink. More

Sales is Nice !! Service Center is a Rip Off Sales people are very friendly and makes your experience nice to buy new cars. However total RIP off on servicing ! Non- Technical, unprofessional Sales people are very friendly and makes your experience nice to buy new cars. However total RIP off on servicing ! Non- Technical, unprofessional and Patronising service advisors/managers. Beware !! new car owners servicing at this center. Charged 730 dollars for brake servicing (due every 24000kms ) which took less than 3 hours without any visible or driving difference. They didn't even bothered to clean the brakes. Hardly doubt they did any kind of work. They will just keep on insisting and scare you for the extra stuffs needed along with servicing e.g. cabin filters change, brakes servicing etc. More

Very negative experience x2 My young daughter brought her fairly new car in for an oil change today. The did brake work that was not required and without her permission. When she My young daughter brought her fairly new car in for an oil change today. The did brake work that was not required and without her permission. When she confronted them about it they said they couldn't let her take her car out of there without cleaning her brakes because it was too dangerous. Complete BS. Her brakes were fine. I already checked them out. Her oil change ended up costing $500. My wife had an even worse experience with them about 6 months ago. Service manager is useless. More

Super Service Eli sold us our Sonata two years ago and we appreciated his help back then as well his ongoing support. It's great to go into the dealership and be gr Eli sold us our Sonata two years ago and we appreciated his help back then as well his ongoing support. It's great to go into the dealership and be greeted by Eli as well as converse with him (about our next car purchase). We have and will continue to refer family and friends to him. Our visit today was for service for an issue with the engine light. Dyllan explained the problem to us and the car will be ready tomorrow! More

Excellent customer service If you’re interested in buying a car from a Dealership that is focused on you as a long-standing customer then this is the place to buy. You won’t be If you’re interested in buying a car from a Dealership that is focused on you as a long-standing customer then this is the place to buy. You won’t be disappointed More

Awesome Experience Wrote off my Toyota Camry.. At first I wanted another Toyota. I went to see the new ones but I realized I should see other options with other brands. Wrote off my Toyota Camry.. At first I wanted another Toyota. I went to see the new ones but I realized I should see other options with other brands. Looked at Mazda, Honda and Hyundai. The best experience I had was at this dealership - when I met my salesperson Gefthe. He was straight to the point and did not hide anything. Showed me everything I needed and listened to what I wanted in getting a new car. Jason and Roy were also great! Showed me around the dealership and made the experience stress-free. I love my new Tucson! The car drives great and I am really impressed with all the features that it comes with! This car is definitely a bang for the buck! I would recommend this dealership 100%, awesome staff/ great customer service. Happy Customer :) More

Excellent Sales Service Excellent help going over options and very knowledgeable. Eli was very helpful and friendly and really built my trust. He worked to make sure I got al Excellent help going over options and very knowledgeable. Eli was very helpful and friendly and really built my trust. He worked to make sure I got all the information I needed to feel comfortable with my purchase. I would definitely deal with him again. I felt like I made a new friend. More

I had a seamless transition into a new vehicle. I purchased a new Kona and love it. All my questions were answered and a stressful purchase in ones life become seamless and comfortable. Very knowl I purchased a new Kona and love it. All my questions were answered and a stressful purchase in ones life become seamless and comfortable. Very knowledgeable, not pushy and patient. More

Excellent I have been dealing with Eli Nearallah for over 10 years for my vehicle needs. Eli is always patient and I feel like he is being honest which is impor I have been dealing with Eli Nearallah for over 10 years for my vehicle needs. Eli is always patient and I feel like he is being honest which is important when you ate buying a vehicle. I have referred several people over the years and I myself intend to be upgrading my vehicle in the next few months. I highly recommend this dealership More

Respected my time and wasn't pushy My wife and I had to replace our Toyota after being hit during our last bout of freezing rain. We wanted something reliable but not as big as our kid My wife and I had to replace our Toyota after being hit during our last bout of freezing rain. We wanted something reliable but not as big as our kids are now in University. My brother has been a big Hyundai guy and has owned many in his life. He convinced me to go look at the Santa Fe and Tucson. When we went in Iwas still in pain from the accident and using a cane. There was a lovely greeter, Allison, who introduced us to George. When we told George why we were there, and how we came to be there, he immediately invited us into his office to sit down and have a coffee so I could get off my feet. I appreciated this. He asked us questions, narrowing down what we wanted/needed and told us to relax as he went to get a car to show us. When he came to get us he walked slowly beside me patiently, like he had all the time in the world. He had brought us up a white Tucson Preferred. It had all of the things we wanted and was a good size for what we wanted. The only thing we didin't like was that it was white. He assured us we could get one in the red we saw should we like it. And we did like it. I like to negotiate and have to admit I gave George a bit of a hard time, but he smiled through it all and even brought in his manager Jason who verified the offer we made. He explained that he couldn't do what I asked but did make me an offer I think was more than fair. Looking back I never buy anything without thinking about it a day or two first. But I did that day because there wasn't any pressure. I would recommend George and Jason to anyone who wants to purchase a Hyundai. More