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Myers Kanata Hyundai
Kanata, ON
118 Reviews
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118 Reviews of Myers Kanata Hyundai
November 28, 2025
Before buying our new Elantra, sales was very responsive and worked with us to find a price we would be comfortable with. The new car we were buying had a grease mark on the headliner. The sales rep told us and worked with us to find a price we would be comfortable with. The new car we were buying had a grease mark on the headliner. The sales rep told us that they would take it out when doing the PDI and there wouldn’t be any issues. When we went to pick up the car, the grease mark was still present. The sales rep and the sales manager told us that it was as a result of the retailer being new, and that the more experienced detailer would be back on the Tuesday, 5 days after we were there to pick it up. The sales rep assured us that in the event they couldn’t remove the mark, they would swap out the car with another new one on the lot. She mentioned this several times and we even mentioned this to the sales manager, that she had told us this. Fast forward to the Wednesday when we picked up the car after having it cleaned for a second time, the headliner was damaged, scuffed from the tool they used to remove the grease. Immediately, a message was sent to the sales rep as she couldn’t be found. A response wasn’t received until 7 hours later. Basically she said that swapping it out should be possible. The next day, when asking what the next steps were, she said they were only going to replace the headline in my brand new car, not swap it out as promised before taking possession of the car. The sales rep now changed her story and claimed she never said the car would be swapped out and that it wasn’t an option because the car was already in our possession for almost a week. This was escalated to the associate GM and he stuck by her version and dismissed our concerns by offering a detailing. We know what was said to us and we have texts that elude to the car being swapped but out of courtesy, I won’t post them and the sales rep will not be named. Get things in writing, they tell you what you want to hear presale then treat you like an inconvenience post sale. Will not buy another car from them, not because of the product, because of the shady sales tactics used More
by Kennyg8018
Employees Worked With
Riya
November 18, 2025
Winter of 2024 I brought my vehicle in to have winter tires installed on the factory rims, along with some warranty work. After picking the car up I noticed it was pulling to the right, which I chalked u tires installed on the factory rims, along with some warranty work. After picking the car up I noticed it was pulling to the right, which I chalked up to snow being in the wheels. Next day I notice grooves and scratches on the perimeter of all my wheels. I call the dealership for an explanation of the damage to my wheels and I am told, "it is normal for some scratching" to happen to your wheels when you mount tires on them. Months pass and pulling issue is still there. Getting summer tires on again and the diagnosis is alignment needed. Gets done, same issue. Dealership has the car again for winter tires on factory wheels and I get a call from the dealership, recommending yet another alignment. Give them the go ahead, get the car back and it's still pulling AND my front driver side tire has been cut through the bead that runs around the wheel that protects the tire from curb rash. Call the dealership during peak hours, no answer, no call back. I have paid about $400 for two alignments which did not fix the pulling issue, had damage to all four of my wheels (which I am told is expected) and a sliced tire. If the damage to my wheels was to be expected during the tire changes, the dealership should have told me in advance that my wheels will not be the same after the tire change (assuming I believed that in the first place). No conceivable way that I could recommend this business for service. More
by jrae0300
Employees Worked With
Web Advisor
September 10, 2025
Very courteous service and were honest to contact me to avoid the more expensive tire rims. This dealership is a great improvement compared to unsatisfactory and disappointed service I received from the P avoid the more expensive tire rims. This dealership is a great improvement compared to unsatisfactory and disappointed service I received from the Pembroke Hyundai Dealership. More
by algmadacraig
Employees Worked With
Phil, Mason and others of unknown names were excellent ratings
July 25, 2025
We had a situation where the 2. 4 l motor of our SantaFe 2013 needed to be replaced due to P1326 Engine code - known issue. Myers Hyundai handled this flawlessly. From doing the mo 4 l motor of our SantaFe 2013 needed to be replaced due to P1326 Engine code - known issue. Myers Hyundai handled this flawlessly. From doing the motor inspection and submission to Hyundai Canada and keeping us informed all along the process, to looking what else can be replaced/swapped at minimal cost to us, to make this 220k+ car tip top shape again, they were top notch ! They did a serpentine belt replacement at no labor cost (needed to be swapped from old motor to new motor anyway) and suggested steering rack & pinion change to avoid safety problems + AC lines replacements as they were leaking. Not the cheapest (4400CAD $ & charge for rack & pinion and serpentine and AC lines change + 400$ motor inspection), nut top notch service. Kudos to Nicola, the service manager for being in our corner for the submission with Hyundai Canada. And, above all, a 6 out of 5 rating for Cora, our Service Advisor, for outstanding customer support! Folks like Cora, going the extra mile, making you feel you're in your neighborhood garage, make the difference! Kudos to you! More
by dcdragos_3
Employees Worked With
Cora Valois - Service department. Nicola - Service Manager Service department
December 31, 2024
I had a very expensive visit for something I considered routine. Perhaps the work was necessary -- I can't be sure. I am glad that Shane took the time to respond to my email and offer some small compensati routine. Perhaps the work was necessary -- I can't be sure. I am glad that Shane took the time to respond to my email and offer some small compensation. More
by Paul G
Employees Worked With
Chris MacCready
June 14, 2024
BEWARE of the Service Department! ! Hard to believe and disgusting, but could happen to you. Took my vehicle in for an oil change and tire rotation. They said my back brakes and roto ! Hard to believe and disgusting, but could happen to you. Took my vehicle in for an oil change and tire rotation. They said my back brakes and rotors had to be replaced, right away, $850. My vehicle was not even three years old with 33,000 kms and I hadn’t detected any hint of a problem. I asked for the parts. There’s no way those brakes and rotors came off of my car!! Stopped by a privately owned auto repair shop and showed them to a mechanic there. He agreed and said “But what can you do about it”. Unfortunately, nothing. BUT, I can let other customers know to BEWARE!! More
by Beware
Employees Worked With
Name Unknown
May 31, 2024
I called all over Ontario looking for the SUV I wanted! Alex was able to get me into my dream vehicle quickly. Although I was a few hours away, he made the process incredibly easy! He started off by sen Alex was able to get me into my dream vehicle quickly. Although I was a few hours away, he made the process incredibly easy! He started off by sending me a personal video of the vehicle I was purchasing, right down to showing me where to put the hockey bag and sticks. After we agreed on the terms etc, I spoke to Roy who assisted with all the email terms and warranty arrangements. They worked together and got me into my new SUV, ready for pick up the next day! This is my 5th vehicle purchase, and the best experience I've had. I truly felt valued as a customer, and I was treated like family. Alex even followed up with me the following day to see how my drive home was. Hands down! BEST EXPERIENCE EVER! More
by hamilton840
Employees Worked With
Roy Younes, Alex Lawrence
March 13, 2024
Terrible service department. Took car in for a simple oil and filter change. It took four hours. I suspect nothing was done as I am now getting a warning light to check oil after Took car in for a simple oil and filter change. It took four hours. I suspect nothing was done as I am now getting a warning light to check oil after only 2,000 kms. Will never buy another car at this dealership and have concerns about all MYERS dealerships if this is the quality of the care and service. More
by Scott59ca
Employees Worked With
Ping Tran
November 15, 2023
I have recommended this service center, please take that with a pinch of salt and read more than just my review. I have a few comments that you should be aware of. This service center will always recommen with a pinch of salt and read more than just my review. I have a few comments that you should be aware of. This service center will always recommend something extra, now sometimes this is ok and what we need to maintain our vehicles. Other times I suspect it is based on a play book and they need to bolster maintenance sales. Costs for service here have also spiraled, now I understand that trades / mechanics are hard to employ and some increase is necessary to retain skilled individuals. Here are some examples of price hikes, installation of tires on rims (2020 - $40, 2021 - $50, 2023 - $70, 2023 -$ 82), Service 1 -Oil / Filter (2020 - $78, 2022 - $84, 2022 - $125, 2023 - $130), Belt (2021 - $211, 2023 - $310). Other services, like spark plugs, air filter, pollen are really marked up, spark plugs are over $300 and it is a 15 minute job. Same for an air or pollen filter, 5 minute job. Like most dealerships they work to an operations manual which means they charge a prescriptive amount of time for a specific job, so in theory if the job is quick, they get paid the full time by you, this also works the other way, so if it takes them longer they are out of pocket. Example, I had one job with 3 hours labour charged, it took them 45 minutes, i still had to pay the 3 hours. As for the service individuals, most of them are nice people, a couple of them I would rather not deal with, luck of the draw on arrival. I have also come way from there where they have not topped up the fluids, this has happened a few times. One final addition, pretty sure they don't do the walkaround anymore, cars used be brought into the service center bay and they would inspect it with you and mark up the sheet. Now they just ask you for the mileage. Considering the hourly rate that they now charge (which has increased), I hope they pay the service reps and mechanics well. More
by PDS
Employees Worked With
John Doe
November 07, 2023
I brought my car in for service and while waiting I met with Ping and asked her for some information on a vehicle that I was thinking of getting in the spring. She was very helpful and mentioned to me that with Ping and asked her for some information on a vehicle that I was thinking of getting in the spring. She was very helpful and mentioned to me that there was a good deal on the vehicle now. She showed me the vehicle and explained the new features that my car did not have. In short we made a deal and when my new car arrived she was very helpful. I was even able to negotiate a better deal than her original quote. I would recommend Ping if you are in the market for a new vehicle.. Chris. More
by mccolgan
Employees Worked With
Ping Tran
