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Myers Kanata Hyundai
Kanata, ON
121 Reviews
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121 Reviews of Myers Kanata Hyundai
October 26, 2026
Very disappointing experience with Myers Kanata Hyundai. Deceptive sales practices, rude and unprofessional service, missing promised equipment, serious privacy concerns, and a complete lack of accountabili Deceptive sales practices, rude and unprofessional service, missing promised equipment, serious privacy concerns, and a complete lack of accountability. Would not recommend. More
by Jing
Employees Worked With
Andre Barone
October 26, 2026
Disappointing experience with Myers Kanata Hyundai. I purchased a 2026 Hyundai IONIQ 5 from Myers Kanata Hyundai. My salesperson was Andre Barone. While I'm very happy with the vehicle itself, my ex I purchased a 2026 Hyundai IONIQ 5 from Myers Kanata Hyundai. My salesperson was Andre Barone. While I'm very happy with the vehicle itself, my experience with the dealership has been extremely disappointing. First, the DC fast-charging adapter listed as standard equipment by Hyundai Canada was missing. Second, floor mats were negotiated as part of the purchase, but only the front mats were provided. When I raised this, the sales manager maintained that "floor mats" meant front mats only and that the dealership would honour only what was explicitly written on the Bill of Sale. Despite repeated attempts to resolve these issues through calls, texts, and emails, nearly a month has passed without a satisfactory resolution. My salesperson has stopped responding to my messages. More concerning was a security and privacy issue with Hyundai's Bluelink app. For several days after the dealership set up my account, I had access to another customer's vehicle in a different city, including its remote controls. I inadvertently unlocked that vehicle through the app. Although the vehicle has since been removed from my account, I have received no explanation of how this happened or assurance that my own vehicle was never similarly accessible to someone else. Nearly a month after purchasing the vehicle, I'm still dealing with missing equipment, unresolved commitments, poor communication, and unanswered security concerns. The vehicle itself is excellent. My experience with Myers Kanata Hyundai has been anything but. More
by julien.dionne
Employees Worked With
Andre Barone
December 18, 2025
First interaction was great, sales person was really responsive and gave out great information and service. Fast track after the contract was signed. Calls and texts weren't being responded to, car was responsive and gave out great information and service. Fast track after the contract was signed. Calls and texts weren't being responded to, car was delivered with missing equipment and running after them for over 2 months now. Spoke to GM and he doesn't care about his customers. Yes I love the car and the product ( this is my 4th Hyundai) but you won't see me buying another car from them, giving them any referrals or giving them money for service in my lifetime. I recommend giving your business to someone else. More
by Richard
Employees Worked With
Roy Younes
November 28, 2025
Before buying our new Elantra, sales was very responsive and worked with us to find a price we would be comfortable with. The new car we were buying had a grease mark on the headliner. The sales rep told us and worked with us to find a price we would be comfortable with. The new car we were buying had a grease mark on the headliner. The sales rep told us that they would take it out when doing the PDI and there wouldn’t be any issues. When we went to pick up the car, the grease mark was still present. The sales rep and the sales manager told us that it was as a result of the retailer being new, and that the more experienced detailer would be back on the Tuesday, 5 days after we were there to pick it up. The sales rep assured us that in the event they couldn’t remove the mark, they would swap out the car with another new one on the lot. She mentioned this several times and we even mentioned this to the sales manager, that she had told us this. Fast forward to the Wednesday when we picked up the car after having it cleaned for a second time, the headliner was damaged, scuffed from the tool they used to remove the grease. Immediately, a message was sent to the sales rep as she couldn’t be found. A response wasn’t received until 7 hours later. Basically she said that swapping it out should be possible. The next day, when asking what the next steps were, she said they were only going to replace the headline in my brand new car, not swap it out as promised before taking possession of the car. The sales rep now changed her story and claimed she never said the car would be swapped out and that it wasn’t an option because the car was already in our possession for almost a week. This was escalated to the associate GM and he stuck by her version and dismissed our concerns by offering a detailing. We know what was said to us and we have texts that elude to the car being swapped but out of courtesy, I won’t post them and the sales rep will not be named. Get things in writing, they tell you what you want to hear presale then treat you like an inconvenience post sale. Will not buy another car from them, not because of the product, because of the shady sales tactics used More
by Kennyg8018
Employees Worked With
Riya
November 18, 2025
Winter of 2024 I brought my vehicle in to have winter tires installed on the factory rims, along with some warranty work. After picking the car up I noticed it was pulling to the right, which I chalked u tires installed on the factory rims, along with some warranty work. After picking the car up I noticed it was pulling to the right, which I chalked up to snow being in the wheels. Next day I notice grooves and scratches on the perimeter of all my wheels. I call the dealership for an explanation of the damage to my wheels and I am told, "it is normal for some scratching" to happen to your wheels when you mount tires on them. Months pass and pulling issue is still there. Getting summer tires on again and the diagnosis is alignment needed. Gets done, same issue. Dealership has the car again for winter tires on factory wheels and I get a call from the dealership, recommending yet another alignment. Give them the go ahead, get the car back and it's still pulling AND my front driver side tire has been cut through the bead that runs around the wheel that protects the tire from curb rash. Call the dealership during peak hours, no answer, no call back. I have paid about $400 for two alignments which did not fix the pulling issue, had damage to all four of my wheels (which I am told is expected) and a sliced tire. If the damage to my wheels was to be expected during the tire changes, the dealership should have told me in advance that my wheels will not be the same after the tire change (assuming I believed that in the first place). No conceivable way that I could recommend this business for service. More
by jrae0300
Employees Worked With
Web Advisor
September 10, 2025
Very courteous service and were honest to contact me to avoid the more expensive tire rims. This dealership is a great improvement compared to unsatisfactory and disappointed service I received from the P avoid the more expensive tire rims. This dealership is a great improvement compared to unsatisfactory and disappointed service I received from the Pembroke Hyundai Dealership. More
by algmadacraig
Employees Worked With
Phil, Mason and others of unknown names were excellent ratings
July 25, 2025
We had a situation where the 2. 4 l motor of our SantaFe 2013 needed to be replaced due to P1326 Engine code - known issue. Myers Hyundai handled this flawlessly. From doing the mo 4 l motor of our SantaFe 2013 needed to be replaced due to P1326 Engine code - known issue. Myers Hyundai handled this flawlessly. From doing the motor inspection and submission to Hyundai Canada and keeping us informed all along the process, to looking what else can be replaced/swapped at minimal cost to us, to make this 220k+ car tip top shape again, they were top notch ! They did a serpentine belt replacement at no labor cost (needed to be swapped from old motor to new motor anyway) and suggested steering rack & pinion change to avoid safety problems + AC lines replacements as they were leaking. Not the cheapest (4400CAD $ & charge for rack & pinion and serpentine and AC lines change + 400$ motor inspection), nut top notch service. Kudos to Nicola, the service manager for being in our corner for the submission with Hyundai Canada. And, above all, a 6 out of 5 rating for Cora, our Service Advisor, for outstanding customer support! Folks like Cora, going the extra mile, making you feel you're in your neighborhood garage, make the difference! Kudos to you! More
by dcdragos_3
Employees Worked With
Cora Valois - Service department. Nicola - Service Manager Service department
December 31, 2024
I had a very expensive visit for something I considered routine. Perhaps the work was necessary -- I can't be sure. I am glad that Shane took the time to respond to my email and offer some small compensati routine. Perhaps the work was necessary -- I can't be sure. I am glad that Shane took the time to respond to my email and offer some small compensation. More
by Paul G
Employees Worked With
Chris MacCready
June 14, 2024
BEWARE of the Service Department! ! Hard to believe and disgusting, but could happen to you. Took my vehicle in for an oil change and tire rotation. They said my back brakes and roto ! Hard to believe and disgusting, but could happen to you. Took my vehicle in for an oil change and tire rotation. They said my back brakes and rotors had to be replaced, right away, $850. My vehicle was not even three years old with 33,000 kms and I hadn’t detected any hint of a problem. I asked for the parts. There’s no way those brakes and rotors came off of my car!! Stopped by a privately owned auto repair shop and showed them to a mechanic there. He agreed and said “But what can you do about it”. Unfortunately, nothing. BUT, I can let other customers know to BEWARE!! More
by Beware
Employees Worked With
Name Unknown
May 31, 2024
I called all over Ontario looking for the SUV I wanted! Alex was able to get me into my dream vehicle quickly. Although I was a few hours away, he made the process incredibly easy! He started off by sen Alex was able to get me into my dream vehicle quickly. Although I was a few hours away, he made the process incredibly easy! He started off by sending me a personal video of the vehicle I was purchasing, right down to showing me where to put the hockey bag and sticks. After we agreed on the terms etc, I spoke to Roy who assisted with all the email terms and warranty arrangements. They worked together and got me into my new SUV, ready for pick up the next day! This is my 5th vehicle purchase, and the best experience I've had. I truly felt valued as a customer, and I was treated like family. Alex even followed up with me the following day to see how my drive home was. Hands down! BEST EXPERIENCE EVER! More
by hamilton840
Employees Worked With
Roy Younes, Alex Lawrence
