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Murphy Ford Sales Ltd

Pembroke , ON

3.0
3 Lifetime Reviews Review Dealership

1341 Pembroke St West

Pembroke , ON

K8A 5R3

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3 Reviews of Murphy Ford Sales Ltd

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May 07, 2020

"Payed no attention to what I had inquired about and was..."

- Skymonkey

Payed no attention to what I had inquired about and was shopping for. Kept asking me what I wanted in the vehicle when it was plain and simple. I built and priced online it was sent to Murphy and that was what I was after. I was sent the entire inventory at the dealer and asked which one I was interested in. Responded back to the email, reiterating what my requirement was and haven’t heard squat since. So I went to Ottawa. My new car buying experience in Pembroke was painful.

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Recommend Dealer
No
Employees Worked With
Sales
February 01, 2019

"Easy no pressure purchase"

- Bob Pearce

Speak to Clayton Mishak for a hasstle free fair deal. Wont waste your time, quick response communication Clean well presented vehicles..... Friendly finance staff.... Bright friendly sales area

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Recommend Dealer
Yes
Employees Worked With
Clayton Mishak
May 06, 2018

"Negative Experience "

- GI Betty

Use to take my ford rangers there for oil changes, their service department was always cold and unwelcoming to me. I bought a Ford Focus out of area and it was having transmissions issues so I took it to Murphy Ford and they were absolutely unhelpful and accommodating, they then tried to charge me more for snow tire change then what they agreed to on the phone. After filling out a survey sent from ford on my experience, they called me and expressed on how they didnt like what I wrote and banned me from their place of business all over a survey. Instead of trying to change my bad experiences which could of been solved with a civil conversation and apologies. Jokes on them I just recently bought a 2018 Ford Escape titanium fully loaded. Commission/ Sale they have lost to another Ford dealership that was eager to make my experience amazing and take my money. There’s a reason Erinwood Ford is the number 1 selling dealership in Canada. Maybe Murphy ford should ask them for tips?

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Recommend Dealer
No
Employees Worked With
Michael Murphy
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