Clinton Slack Refusing to Honour $7,000 Warranty
We purchased a new Ram 1500 in 2013, and my husband was talked into a $7,000 ”bumper to bumper” extended warranty. On two separate occasions we broug
We purchased a new Ram 1500 in 2013, and my husband was talked into a $7,000 ”bumper to bumper” extended warranty. On two separate occasions we brought the truck in because it was making a loud ticking noise. On both occasions Olds Dodge claimed they couldn’t hear a tick. On March 2, 2020 we brought the truck in because of the tick yet again, and they finally acknowledged the problem stating the manifold and blower motor needed to be replaced. We were relieved it was finally being fixed as our warranty would soon run out. But alas, when we picked up the truck, the same loud tick was STILL THERE! How they released that truck to us for the third time without addressing the tick is a mystery. After 5 more days of “investigation” they are now refusing to honour either warranty claiming we did not maintain the truck properly. We changed the oil whenever the computer advised, and used good quality synthetic oil but Olds Dodge claims we missed a scheduled oil change (every 16,000km) by 800km so both our warranties are null and void. How crazy that a truck used for errands and grocery runs, with only 132,000km and a $7,000 extended warranty needs a new engine but the warranties don’t cover the repair. I’ve been advised that the loud tick is a most likely a common problem called the “Hemi Tick” and the Olds Dodge dealership knew very well what the problem most likely was when we first brought it in. If so, shame on Olds Dodge and FCA! Buyers beware!