Mountain Hyundai

Service department from xxxx! In April 2015 I bought a 2011 Santa Fe at Mountain Hyundai. The sales staff were a pleasure to deal with and I love the Santa Fe, Two weeks ago I took In April 2015 I bought a 2011 Santa Fe at Mountain Hyundai. The sales staff were a pleasure to deal with and I love the Santa Fe, Two weeks ago I took it in for a routine service. I got the vehicle back 4 1/2 hours later. I was told that I needed rear brake pads, rotors and that one of the callipers was "seized solid" and the car was unsafe to drive. Two days before I had had winter tires installed and took the opportunity to have a look at the brakes, so I was aware that the rear pads needed replacing and I also knew that the rotors were hardly worn with no score marks. The following day I replaced the pads, The calliper pistons pushed back with little or no resistance. I returned to the service dept. and confronted the manager with what I had found. he had a mechanic remove the wheels. They agreed that the rotors were hardly worn and that the calliper was not seized but said that both Callipers were not as free as they should be and that they would replace them under warranty.He then said that they didn't have any in but that he would order them and call me to make an appointment. Four days later I called him but he was 'Away from his desk' and did not get back to me either that day or the following day. At that point I e mailed Hyundai head office in Mississauga.Two days later I got an appointment. When I took it in I asked how long it would take, thinking that it would be about an hour. I was told two to three hours so I took the shuttle home. Three and a half hours later I phoned them and was told that they had just finished and that they would send the shuttle.The mechanic who had performed the replacement had booked his time and that was on the invoice, 0,8 hrs. (48 minutes) Either take your vehicle to another Hyundai dealership or an independent garage! More

My Experience - Couldn't have been better I've read a couple of negative reviews concerning Mountain Hyundai's service - I also complain at times but also feel that a positive review or commen I've read a couple of negative reviews concerning Mountain Hyundai's service - I also complain at times but also feel that a positive review or comment is necessary when an individual or company provides exceptional service. So in fairness to Mtn. Hyundai I'd like to advise you of my experience today. Drove in this morning (Saturday) without an appointment. Was met at the service counter by Pat McGrath. Very friendly and anxious to have my car fixed. I explained that a warning light had come on the day before. Apparently this warning light can indicate any one of a host of problems -some minor but also some that could be significant. What was needed was computerized diagnostics. To shorten the story. They found the problem- corrected it - no charge. As good as all of this was, equally pleasing for me was to be served by Service Advisor Pat McGrath. He was friendly, informative and customer focussed. He made it a point to have my vehicle done in time for me to pick up at a time that worked best for my wife and I. This is my first experience with them and my new Sante Fe. .....I hope it's indicative of the service I will continue to get from Mtn. Hyundai. John Daniels. Glanbrook Ont. More

Absolutely Terrible Service Have had nothing but problems with the service department for two years. Service department is very difficult to reach. I often have to call repeatedl Have had nothing but problems with the service department for two years. Service department is very difficult to reach. I often have to call repeatedly to speak to someone in person. Service appointments are very limited. I have never waited less than a week for maintenance service appointments and have especially had problems booking for evenings or weekends. When I have taken my car in for regular service I have waited too long for basic maintenance (2 hours for an oil change) and too long for the shuttle (45 minutes). Had an urgent problem and requested an appointment asap. Was told they were accepting no further bookings until 10 days away. I was worried the car may not be safe to drive and was told that they couldn't tell until they had looked at it. When I asked about an emergency appointment I was told there were none available and so they couldn't look at the car for 10 days. The person I spoke to was unwilling to consider squeezing me in any sooner and was very unhelpful and frankly rude. In 30 years of car ownership I have never had issues like this booking my car in for service and certainly not had any issues getting an emergency appointment for my vehicle usually the same day I called. Simply the worst service I have received ever at a car dealership. If you choose to buy a vehicle at this dealership, don't plan to have it serviced there. I will not consider purchasing another Hyundai and certainly will not return to this dealership for service. More

Giving one star as zero is not an option The sales staff was fantastic when I purchased my car and I'm sure that's part of the sale process. But as soon as you've purchased your car and need The sales staff was fantastic when I purchased my car and I'm sure that's part of the sale process. But as soon as you've purchased your car and need to make an appointment with the service department it's a totally different experience. Their schedule is so limited and I was told that my issue could not be booked on the weekend. I was very hesitant to drop my car off on a weekday and use their shuttle service because the last time I did that the shuttle did not arrive until 45 minutes after I was told it would be there and I was extremely late for work. The lady I spoke with was very curt and dismissive and told me that that's the best option they have and if I don't want to take it there's nothing else they can do. I was also told that there would be no fee for the visit as my car is still under warranty. But after dropping my car off for the day I was informed of a surprise $40 fee and was told pretty rudely that this was to be expected. I told the staff member that that is not what I was told when I booked the appointment and he stated "Well that's what it is, so you can take it or leave it." It's frustrating enough to deal with such limited scheduling and deceitful pricing but I will not tolerate the rudeness and lack of respect for customers and their concerns. I understand everyone has a bad day once in awhile but after two rude encounters with two different staff members that's too much of a pattern. If you are set on buying a Hyundai I would definitely suggest looking elsewhere. I know I will in the future! More

Horrible customer service I purchased a 2013 sante fe new from the dealership. The purchase was unremarkable - sales people fine to work with. We had negotiated in the sale 3 I purchased a 2013 sante fe new from the dealership. The purchase was unremarkable - sales people fine to work with. We had negotiated in the sale 3 oil changes. When it came time for the first one I booked an appt and the waited over 2 hours before my car was even pulled into the garage. When I went to settle up, they had "lost" any record of the included oil changes. They didn't make me pay for that time, but advised in future oil changes would be at my cost. I have not returned there and go to my regular, trusted mechanic for routine service. Today, my vehicle went in for a routine service and I was told I have an oil leak from the timing cover. Called Mountain Hyundai to book an appt and was told it would be over a week before they could get me in. I asked ifit was safe to continue driving the car like that. I was transferred to Service Consultant Deke who states he couldn't tell me if it was safe because he hadn't seen the car. Understandable, but now I have a car in my driveway that they won't look at for a week, but they also won't advise me on what to do. When I asked what he suggested I do, he told me he didn't know and couldn't advise. I understand the situation he is in, but you are also in customer service and should be helping me problem solve. Suggest another dealer, have me in for a quick look to determine how bad it is, whatever. But he basically said not my problem. Not at all what I expect or deserve from someone in customer service or from a company that I purchased a $40 000 vehicle from. Very disappointed and will not return there in any capacity. This may have been warranty work, but they just ensured no more of my money will go into their pockets. More

Tremendous Experience After looking for 3 weeks for the best Santa Fe I could afford, I came across these guys. They made it easy and treated me extremely well. The manage After looking for 3 weeks for the best Santa Fe I could afford, I came across these guys. They made it easy and treated me extremely well. The manager is very personable and even has his office in next to the entrance and goes out of his way to meet you. I wouldn't hesitate to buy from these guys again. More

Very bad customer service Customer services is terrible at this location. We bought our car from another dealer. After 1 year had a windshield leak problem and took it to this Customer services is terrible at this location. We bought our car from another dealer. After 1 year had a windshield leak problem and took it to this dealership because it was close to my work. They refused to fix it and told me that the windshield is not original. Took it to the dealership where I bought the vehicle, the service manager showed me the Hyundai logo printed on the windshield and was confused as why Mountain Hyundai came up with this crazy excuse. More

Sucks So Mountain Hyundai has the worst customer service possible I would recommend you do not buy from Hyundai. If you have no choice but, to buy from Hyun So Mountain Hyundai has the worst customer service possible I would recommend you do not buy from Hyundai. If you have no choice but, to buy from Hyundai don’t go to Mountain Hyundai. The sales team is great and nice but, the customer service and service dept. is the worst possible department you will ever go through. They joke is I had issues with my car and I go to service and they take a picture of it. The service manager loses the picture and asks me to come again. So they take pictures and lose them again so this time they transfer me to the parts dept. and he has no idea what I’m talking about. So I go back to the dealership 4 more times and they brush me off and just take pictures. I’ve been going around a loop for two years and after two years they finally get the pictures to their warranty dept. which rejects the claim because, the part is only covered or 1 year? The car is 2.5 years old maybe if they did their job properly it wouldn’t be out of warranty More

Incompetent I booked a routine service appointment and was told it would be "2 to 2.5 hours." It was at least an hour before my car was brought into the garage, a I booked a routine service appointment and was told it would be "2 to 2.5 hours." It was at least an hour before my car was brought into the garage, and the service apparently took over four hours. I had also booked a shuttle drop-off with my appointment, of which nobody at the service desk was aware, so I had to wait an hour for the shuttle to arrive. When I called for a pick-up, the first person was unhelpful and hung up on me, and the second could not be more sarcastic. I will not be returning here. More

This is my fourth service visit to Mountain Hyundai for my Sonata. I had an appointment at 2:30 and arrived a little early. Instead of being received by a service advisor, I was met by the service manag my Sonata. I had an appointment at 2:30 and arrived a little early. Instead of being received by a service advisor, I was met by the service manager, Pat McGrath. I asked when my service would be complete and Pat gave me an answer that it takes 3 hours to do an oil change and coolant flush. Really? Well the garage closes at 5pm. Who would give out an appointment and not leave enough time for the work. The service department appeared to be extremely busy and they had clearly overbooked customers for the day. I believe I was fed a lie in order to cover this up. No way an oil change and coolant flush takes 3 hours! My car didn't make it into the service bay till after 3pm. After the appointment I was looking at my inspection form I noticed an issue with the battery check. They wrote down the incorrect CCA factory spec for my battery. After a little research on Hyundai service methods, it turns out that this factory CCA spec is used when testing the battery for its current CCA rating. So the results were inaccurate. I received a request for feedback from Mountain Hyundai so I provided these findings to Pat. Two weeks had passed from the original service date till I heard back. He "stood by" the tech and said he spoke with the person who serviced the Sonata. They admitted to rushing through the paperwork but didn't rush the work on the car. Well this was 2 weeks after the actual service appointment. Who would remember the oil change they did 2 weeks ago? Its a Sonata at a Hyundai dealership. No reason for this to stand out. I have what's documented and that shows sloppy work. I realize this is only a small issue. A simple apology would've sufficed but that didn't occur. The phony explanations and the attitude towards customer service is what concerns me the most. If this is how the service department behaves with a little issue, I'm afraid what would happen if the stakes were raised. More