Mountain Hyundai

Pickup 2021 sonata ultimate Dec.1 2020 after a problem with the navigation update the staff at mountain Hyundai have been very helpful at resolving the problem 100%. 😊

Pathetic and terrible customer service! My last visit to mountain Hyundai! Service advisor have an attitude all the time, especially Glen Hipkiss. Have been going this whole year for an oil consumption check as I had suspected oil burning issue. Was never offered a service to inspect and break down the engine and I was just made to go in circles all this while. The engine failed on the highway after paying them a visit today and I had to literally fight to convince them to get the engine changed. They were not even offering rental car immediately. I am never going back to this location.

I bought my first Hyundai last week at Mountain Hyundai on Upper James in Hamilton, and couldn't be happier with my 2020 Tucson I visited the dealership on a Saturday and drove away in my new vehicle on Wednesday. Benjamin made my car buying experience seamless, he was professional curtious and genuine. Ben helped me choose the right vehicle for my needs and budget, without making me feel pressured or stressed. Thank you Ben and Mary for making my car buying experience a good one and making sure that I drove away happy and confident that I made the right choice Toni

Had my engine replaced as a recall. Came in a week later because everytime i started my car it would make a loud noise. (VTT problem searxh it up yourself ). Told me nothing was wrong at least 3 times( 3 different appointments)Then i brought my boyfriend in who works on cars and knows more then all the techs there. And the tech guy LAUGHS in my our faces and says "go get an oil change done". Had to prove to this tech guy that its not an oil change filter problem (all techs at hyunadi need their licenses checked because you all are stupid.)and long be hold it wasnt an oil change filter problem (completed an oil change 1 hr after and came back up to show the tech guy) long behold its a VTT problem. The hyuandi dealership couldnt even refund me my 40$ oil i bought AND hyuandis $20 oil filter. As a dealership if you make a xxxx up,i should have got a REFUND for my money. Pathetic customer service from the mangers and the tech guys. I would love for the hyuandi department to call me. Still would love a refund for making me buy irrevelant stuff. BTW WTT PROBLEM CHARGE : $800. Imagine that one. WOULD LOVE A REPLY BACK FROM THE HEAD DEPARTMENT FOR THIS HORRIBLE SERVICE

Took vehicle (2013 Santa Fe Sport) for diagnostic due to stiff shift selector - Service said Diagnostic revealted (as reported to me by service rep) that it was a tranny internal fault code- therefore new tranny required $4000 estimate provided ( plus 157 for Diagnostic). The problem sure didnt feel that bad -a long time driver and a senior - but not a dupe! So i took it to my local mechanic and asked for a cheaper solution if possible. They physically checked the tranny and found two bolts broken associated with the gear selector outside the tranny - Repaired and on the road in two hours - no remaining fault codes - for under $200. Can you imagine a person on a fixed income trying to find an extra 4K just to keep their shop busy. Apparently they only replace - they cant repair! SHAME!! Runaway!

I recently purchased my first car officially, and had the privilege of dealing with Daniel and Sylvia. Daniel helped me above and beyond what any car salesman could have ever done. After picking out the car and meeting Daniel earlier in the day, I came back to purchase and he made everything so smooth from start to finish. He has such a kind spirit and easily one of the most genuine people I've ever met. I was equally lucky to have Sylvia handle all my financing, and she has the best personality! So easy to talk to, hilarious and professional at the same time. Both of them even stayed late to help me finalize my car pick-up! Daniel and Sylvia are a team that I feel SO blessed to have worked with on such an exciting purchase, they are the best and I can't thank them enough!

We have been a longtime customer as a result of their fabulous vehicles and excellent Customer Service!! Thank you Mountain Hyundai for providing a dependable vehicle and top of the line service!!

All of the staff that I dealt with were excellent. No complaints and managed the transaction with total consideration of my nèeds and preferences. Never pushy

I purchased my first brand new car and this dealership and the employees helped and answered all my questions with open arms. Ensured I was comfortable with all the prices, the details or my warranty and answered any questions. Still checks up and make sure I’m pleased with my purchase and that I don’t have any questions or concerns. This company is phenominal and I would highly recommend them to anyone.

This is our 4th vehicle we have bought from Mtn.Hyundai. The only mistake we made was our 3rd purchase was a Ford. But finally got back into a Hyundai a 2018 Tucson. Service since 2007 has been great every time not one complaint. The product speaks for itself. Sales team is great we dealt with Daniel to help us make are finall choices.Then we dealt with Sylvia in the finance dept. So easy and funny at the same time a great person. So keep it up Mtn.Hyundai