Motor City Chrysler

More than anyone could ask for The sales team was outstanding working with me and the finance department being able to get the deal done for me. I would tell everyone I know to vis The sales team was outstanding working with me and the finance department being able to get the deal done for me. I would tell everyone I know to visit Motor City Chrysler and to work with Justin and Ruby. More

no problems Dropped off truck at 7 am and left for repairs or day, I was called at 12 noon to let me know my truck was finished and ready, Shuttle drive was quic Dropped off truck at 7 am and left for repairs or day, I was called at 12 noon to let me know my truck was finished and ready, Shuttle drive was quick and efficient to my work place More

Terrible experience and customer service Had a tire sensor light that was going on even though the tire pressure was good. Had it fixed but then it went on again a day later. I made an appoin Had a tire sensor light that was going on even though the tire pressure was good. Had it fixed but then it went on again a day later. I made an appointment to come back and have it looked at. When I arrived for my scheduled appointment they told me they didn't have time to fit me in. It would have been nice to have been called to reschedule before I drove all the way there. After checking the sensor light was still on, they told me the sensor that they fixed was good but that there may be another problem and that would cost a min. of $120 an hour to look for the problem, no guarantees that they could find it. I questioned why I paid for a service which wasn't corrected to which I was told that they did fix my broken sensor. After speaking with Adrian the service manager I was told that they would see if the problem was something they had overlooked to which they would give me a refund or if it was another problem and they could work with me on the cost and that either he or Bobby would get back to me to let me know. No one called me back that night or all day the next day, even after I left messages for both Bobby and Adrian. Day 3 of not having my car, Bobby calls me and tells me that each tire has a sensor and all three of the other sensors are not communicating with my system and that they can fix it for a minimum of $300 plus taxes just for the parts. I ask for a refund as I would not have gotten just one tire sensor fixed if I had known that all four were not working properly and had been informed of this from the start. Needless to say, I am out $134 plus taxes and still have a sensor light warning light going on in my car, the same issue that I went in with and paid to be fixed. Not happy. Service is unsatisfactory, and customer service is below par. Definitely will not be back for service or sales. In the market for a new truck for my husband and will steer clear of this dealership. More

Purchase of a used vehicle Sales Manager Tim was excellent to deal with. He was honest and flexible with pricing. I would certainly return in I needed another pre-owned vehicl Sales Manager Tim was excellent to deal with. He was honest and flexible with pricing. I would certainly return in I needed another pre-owned vehicle. More

Service Recall Had a recall for a transmission glitch. I wasn't experiencing problems, but it's still good to get the recall completed. Everyone was nice and it didn Had a recall for a transmission glitch. I wasn't experiencing problems, but it's still good to get the recall completed. Everyone was nice and it didn't take too long. Used the shuttle service right away, no waiting, and went home. More

Shopping made Easy! Wayne helped us to choose the best car to fit our needs. He did this with patience and humour which made this buying experience very relaxing. Great j Wayne helped us to choose the best car to fit our needs. He did this with patience and humour which made this buying experience very relaxing. Great job! More

First Time Customer Very efficient and friendly service. Very satisfied. First time customer. Definitely returning. I purchased my first Chrysler vehicle earlier this y Very efficient and friendly service. Very satisfied. First time customer. Definitely returning. I purchased my first Chrysler vehicle earlier this year - 2016 Chrysler Town and Country. Happy with purchase transaction and happy with service. More

Great experience I had been looking for a minivan for my daughter. I had been to car lots and dealerships. I was very discouraged as I had a limited amount of money an I had been looking for a minivan for my daughter. I had been to car lots and dealerships. I was very discouraged as I had a limited amount of money and got a very negative response from most places I visited. BUT THEN.....I went to Motor City Chrysler and found Mitch Girard, the sales person AND TIM KERELIUK, THE PRE OWNED SALES MANAGER. Together, they found the perfect van......within my budget!!! I found them to be kind, compassionate, and focused on the difficult task of finding what I needed. I felt NO PRESSURE to settle on something that wasn't quite right for me. Hip Hip Hooray....my daughter and grandkids are thrilled. THANK YOU TIM AND MITCH AT MOTOR CITY CHRYSLER More

Rewarding Wayne was an amazing gentleman to work with ! He took into consideration everything I wanted and needed and fit me with the perfect jeep, I am over th Wayne was an amazing gentleman to work with ! He took into consideration everything I wanted and needed and fit me with the perfect jeep, I am over the moon ecstatic about my purchase, thanks so much again Wayne ! More

Great service I bought a new 2016 jeep wrangler unlimited this past weekend off of Justin Laframboise. He is a great guy and i would recommend going to him to anyon I bought a new 2016 jeep wrangler unlimited this past weekend off of Justin Laframboise. He is a great guy and i would recommend going to him to anyone looking to get into a new vehicle. He introduced himself while we were looking around the lot and told us he could help if we had an[y questions. We had him price out a couple different models to compare prices and what not and he was extremely helpful and professional throughout the whole process and also helped my girlfriend with the same thing though she did not end up buying there. He wasn't pushing trying to force you into anything and made us feel comfortable the whole time. If you're looking to get into a new vehicle i would definitely recommend talking to him all around great guy! More