We did not have a good experience here.
Although the sale rep was friendly and knowlegable, the back room sales manager that we do not get to see was unaccomodating, too rigid and borderline unethical. I am surprised Hyundai head office would allow this behaviour in a dealership.
We went to trade in our 2009 vehicle for a used 2007 vehicle.
The car we tested at the dealership made horrible noise and we were told it was the tires.
We made an offer based on test driving the car with new tires and having them tint the windows. They agreed and we gave a $500.00 deposit.
15 minutes later and after the sales rep went to a back room several times, he gave our deposit back and told us to come back once they put used tires on it.
He called us a few days later, and said the used (not new) tires will be on it later that night. I asked if the deal would be the exact same ie. new tires and tinted windows. He said yes it would. I said we will try to come out that evening, but it is a 45 minute drive and we have to arrange for a baby sitter. It was possible we would not make it and it may be the next night or Saturday early am. He said he would call me back. He called back and said his sales manager said they are in the business of selling cars, not holding cars.
I said we will come out that night. He called me about an hour later and told me the car had sold.
Something did not feel right the whole time in dealing with this place. Not so much the sales rep, but the back room person. First he agreed on the deal, we shook and gave a deposit, and then he renegged. From my point a view, in business, a handshake, a deposit and a written agreement is as solid as it gets. For someone to back out of deal because they can wait for something better or easier is not acceptable. If they wanted something better, they should have refused our offer at the beginning and not kept us there until 10.30pm (they close at 9 and we had a 45 minute drive home).
Shady operation and Hyundai Canada, should be ashamed to have people practicing business like this.