Metro Ford

Great Experience Leasing My Truck Dealt with Peter at Metro Ford. He helped me pick out my new F150. When the dealership didn't have the exact one in stock they brought it in for me fr Dealt with Peter at Metro Ford. He helped me pick out my new F150. When the dealership didn't have the exact one in stock they brought it in for me from another location. They were easy and friendly to deal with. I have used the body shop and service department and they have done great work. Very pleased with my experience here. More

Shameful Customer Service Purchased a vehicle from them only to have a huge portion of it actually fall off!!!Upon closer inspection, it was apparent that this issue could not Purchased a vehicle from them only to have a huge portion of it actually fall off!!!Upon closer inspection, it was apparent that this issue could not possibly have gone unnoticed when they did their so called "inspection" before putting it on the lot! The customer service is unacceptable, they will not even attempt to find us the small part to fix the problem. Shame on them for not standing behind their product in the first place!!We have been faithful owners of Ford/Lincoln for almost 20 years, makes us seriously reconsider!Will never again return of recommend. More

Excellent sales staff and experience I bought a used vehicle from Des Langen last summer and had such friendly, caring service that my mom decided to purchase her new vehicle there this y I bought a used vehicle from Des Langen last summer and had such friendly, caring service that my mom decided to purchase her new vehicle there this year. As luck would have it, Des, who instantly remembered me and came out to greet us, ended up working with my mom to find her the perfect vehicle. Des was honest and went above and beyond to locate the vehicle she wanted. We are both very pleased with the service we received and would definitely recommend this location to others. More

Today I brought our car in for service, and was treated so well I had to rave about it. I just came in the door and the guys at the desk, who were really busy, greeted me be name. They took the informati so well I had to rave about it. I just came in the door and the guys at the desk, who were really busy, greeted me be name. They took the information with a smile and before I could ask for it, offered me a ride home. The drivers are excellent, and friendly. I answered only good for the quality of work because I don't know if the problem is completely rectified, probably by next week I will have driven more and feel more confident to say how the work went. More

I have purchased four vehicles at Metro Motors, and my last purchase was the first new car. Every thing was done over the phone and internet since I live in a different city. Every step along the way, Ken last purchase was the first new car. Every thing was done over the phone and internet since I live in a different city. Every step along the way, Kent and his team made sure that there were no loose end, and we had our car delivered by Ivan before we knew it. Never an issue, and we will continue to purchase our vehicles at Metro Motors. More

Leased an F150 from here. Narrowed down the exact truck I wanted via online research to save time. Metro had the Truck, gave me a great price. The process was quick, friendly and efficient. Can't ask fo I wanted via online research to save time. Metro had the Truck, gave me a great price. The process was quick, friendly and efficient. Can't ask for more than that. More

After dealing with the Magnuson family before, I took my elderly in-laws to purchase a used vehicle from Metro Motors. Kent took the time to find out what they needed in a car and then brought out several elderly in-laws to purchase a used vehicle from Metro Motors. Kent took the time to find out what they needed in a car and then brought out several options for them test drive. He then worked out payment options that they could work into their fixed income to accommodate the vehicle they chose. As the manager, he was juggling lots of other things for his staff but he never made us feel like we were bothering him and took the time make sure that my Inlaws understood every aspect of the deal, which was also way better than we had hoped for and left them some financial breathing room. When an issue showed up with the engine a few months down the road, we brought it in and it was fixed immediately under warranty and never bothered them again. I have referred several close friends and coworkers to Metro and they have all commented on the trust they have in the dealership and the great price and service. I am currently looking at upgrading my two family vehicles and there is no other place I will go! More

I was originally ordering a new 2014 Fiesta ST from Metro Ford, but when I came in earlier this month to negotiate the price in terms of fees etc, Dave would say things like "honestly, I have 5 people waitin Ford, but when I came in earlier this month to negotiate the price in terms of fees etc, Dave would say things like "honestly, I have 5 people waiting for this car, if you don't want it I can pass it on to them", "if you think you can get it sooner elsewhere, get it somewhere else", "I don't make enough on this so I don't really care", "honestly you're starting to xxxx me off by trying to prove me wrong". I was merely looking to negotiate on fees as other dealership has lower dealership fees, and in a second instance check up on the status of the order as another dealer offered to divert their alberta stock, he would repeat similar phrases and also say things like "honestly, you're starting to xxxx me off" and "honestly, just tell me you don't want it and I can pass it on to my other customers". There are more examples of this rude behaviour even though I have never approached him with a rude demeanor. In fact, the reason I called the second time was because I wanted to stay with their dealership if the shipping times weren't too far off as I didn't want to feel like I wasted all of the sales' time. After the second instance on the phone, I finally had enough of his attitude and I told him to cancel my order with the dealership. More

I drive a Ford vehicle. Ford builds some of the most innovative vehicles of all the manufacturers. Unfortunately for Ford owners, poorly managed dealerships with improperly trained staff bring a negativ innovative vehicles of all the manufacturers. Unfortunately for Ford owners, poorly managed dealerships with improperly trained staff bring a negative reputation to the parent company. This is how Metro Motors has lost a customer for life, and lost the confidence in it's principal company. I scheduled an appointment to have my vehicle serviced at Metro Motors on Saturday morning. This was to replace one spark plug which I was unable to change myself. I dropped my vehicle off at 8:00 as my appointment stated. I waited in the customer waiting area for my vehicle to be serviced. At around 10:30, I wanted to know how the progress was on my vehicle. I went back to the service department and inquired about the progress. I then learned, just at that time that they were delayed due to another work order that was scheduled before my vehicle. In essence, my vehicle was not even worked on at all and was sitting in the parking lot. I was then told that I will be contacted as soon as they are able to work on my vehicle. I was very irritated as I took time off work to have my vehicle serviced. I had breakfast at a nearby eatery to kill more time. At 12:00 I came by again and inquired about my vehicle, since I did not receive any call from the service department. I was told that my vehicle was not worked on at all and that it will take considerable time before they will get to it. So for 4 hours, or half a work day, I waited for absolutely nothing and walked away with absolutely nothing. Absolutely nothing but sheer disappointment and disbelief that a successful local Ford dealer would treat their customers with such unprofessionalism and lack of consideration. I have since contacted Ford Canada, which has informed me that I must contact the management of Metro Motors. I have since contacted Metro Motors management and they have not returned my inquiries. If anything I simply wanted an answer as to why they would have my waiting for 4 hours to end up with nothing. If management can not find the time to answer my inquiries then I will find the time to make sure the public is known about their mistreatment of their customers. I will continue to own a Ford vehicle, I simply won't ever bring it to Metro Motors. Metro Motors is involved in the community by supporting local charities and youth groups, but that does not take away from the realistic fact that they are a group of individuals who know nothing about proper management, customer service or business ethics. I would outright insist that anyone and everyone avoid this poor business all together. More