Mercedes-Benz Thornhill

They don’t care about customer’s situation I was coming to this dealership for service during a year , at the first time I had to work with Mr Eddie, I learned my lesson hardly, when you want I was coming to this dealership for service during a year , at the first time I had to work with Mr Eddie, I learned my lesson hardly, when you want to go to this dealership for service, you MUST know everything about their policy, no one care about customer’s situation. no one follow up. If you are a busy person , this dealership never follow up to make any flexibility way to convince you. the customer has to take all responsibility . More

Excellent 2 days ago I got surprised with tire issues in my extremely busy day I came to Mr Yashar as I was very worried and in need of help. I was also in a hu 2 days ago I got surprised with tire issues in my extremely busy day I came to Mr Yashar as I was very worried and in need of help. I was also in a hurry and he was very helpful and made my visit very comfortable. He was very caring towards me and my kids and accommodated our commitments and arranged a ride to take us to where we needed to be considering that I didn’t have my vehicle as it needed repairs. He did an excellent job with the repairs and he did it very efficiently. I really appreciate his effort and I know he’s always willing to help. More

Pleasant Experience getting a 2017 C43 AMG Got my new Mercedes-Benz C43 2months ago at this dealership. It was a referral from one of my buddy and the deal went smoothly. I was looking at a spe Got my new Mercedes-Benz C43 2months ago at this dealership. It was a referral from one of my buddy and the deal went smoothly. I was looking at a specific model (year end model) and my Sales Advisor located one for me in another dealership. He offered all the credits and rebates available for the car, it was really an hassle free experience. When we were closing the deal, the sales manager came out to greet us. My car delivered within a week and my sales advisor followed up with me very closely and even reply my messages late at night. It was an A+ experience at MB Thornhill. Got a great deal for my first M-B. Very pleasant experience. More

Worst Car Buying Experience I bought a ML350 here. The vehicle delivery was delayed, the name plate request for customized plate was taken down at time of sale but they decided ( I bought a ML350 here. The vehicle delivery was delayed, the name plate request for customized plate was taken down at time of sale but they decided (for some reason) get a generic plate. There was not a single word of apology from the dealership during this process. I chose not to buy my wife's car from here and went all the way to Mississauga. I am in Richmond hill and prefer to go to New Market to service rather than to the dealership. More

It was a pleasure to buy a Mercedes from this dealership. I have had the great pleasure to work with Christos Karataglidis for the purchase my second Mercedes.I am so happy with my new C400 and that is thanks I have had the great pleasure to work with Christos Karataglidis for the purchase my second Mercedes.I am so happy with my new C400 and that is thanks to Chris.He was very professional.Thanks Chris!!! More

What an AWESOME experience I have had the great pleasure to work with Vivian Chan for the purchase my first Mercedes. Something I now realize I should have done along time ago. I have had the great pleasure to work with Vivian Chan for the purchase my first Mercedes. Something I now realize I should have done along time ago. Having had a BMW and Range Rover in the past, I have a good frame of reference to compare to. I absolutely love my new Mercedes but it was the overall world class sales and customer service treatment from Vivian and Mohammad Zuie that has converted this customer to Mercedes going forward. I highly recommend Mercedes, this dealership, Vivian and Mohammad! Thanks for everything! Miki More

Never buying a Mercedes because of the customer service - not professional because we purchased another Mercedes instead of his used Diesel - acted soo rude when we came to get our refund because he lost h - not professional because we purchased another Mercedes instead of his used Diesel - acted soo rude when we came to get our refund because he lost his commission - told us he wasn't happy we went to another Mercedes-Benz lol we didn't get a Honda - communicated my personal information with another Benz dealer and head office - childish games soo stay away from unprofessional staff at Thornhill Mercedes-Benz - these dealers work for the same company and should work together and not against each other oh why did you go to this dealership and not mine it's like kids. More

not customer focused I have a brand new C300 coupe and the blue tooth does not function in the first week.. It took a WEEK to book an appointment and they provide no subst I have a brand new C300 coupe and the blue tooth does not function in the first week.. It took a WEEK to book an appointment and they provide no substitute car. They told me the car needs a software update, which takes a couple minutes to do likely. They have had the car all day and they didn't call me back to tell me they've done nothing. I had to call them. They need the car longer, but didn't say how long. I am now getting some economy car rental as a courtesy car. Pathetic! More

Awesome salesperson 'Matt' If you're looking for a dealership who has a gentleman sales person, 'Matt Bahmani' is your right address. Honest, caring customer, negotiation in a p If you're looking for a dealership who has a gentleman sales person, 'Matt Bahmani' is your right address. Honest, caring customer, negotiation in a polite way till making decision. I'm gonna send this review to his manager as a part of my appreciation and sending this indirectly to the other dealerships to say just "customers bring customers" Thanks Matt for everything. see you again on my next Mercedes-Benz More

The worst experience ever Mr. Ronnie, I wanted to reach out and let you know of my terrible experience with the service department at your Mercedes dealership. I had an appo Mr. Ronnie, I wanted to reach out and let you know of my terrible experience with the service department at your Mercedes dealership. I had an appointment at 8 am to drop my car off this past Thursday. This was to have the back rear light recall looked at as well as a B5 service and to have the check engine light diagnosed. My vin number was requested over the phone so that they would be ready by the time I dropped the car off. On Thursday, nobody seemed to know what was going on. I was passed around from person to person. I was introduced the the counter person, then after being told she was "three deep", I was asked to wait in the waiting area. When I was eventually called to service, I was told that the rear light recall had already been handled in the US. This is false, it was simply checked during another recall that was handled in 2015. I had her check with you and she said you refused to have this handled, even though it is a safety issue. I was told that the B5 service and check engine light, plus the SRS system recall would be complete by the end of the day. I received a call late Thursday to let me know they wanted to keep the car overnight just to have the car driven and verified before releasing it. I agreed. I had an important event that night and I told Danielle Carroll that I needed the car back because I have a business trip on Monday morning. Danielle texted me while I was already at the even, at 3:43 pm to let me know the car was ready. She then called me at 4:50 pm to let me know I needed to pay the invoice ASAP or the car wouldn't be available for pick-up until Monday. I think she mentioned the call was recorded, and I hope it was. I told her this was unacceptable and she agreed that I could pay it the next morning and pick the car up from sales, as long as it was paid before 9 am. She let me know the B% service was done, minus the oil change, which I agreed to. She said the software was updated and the check engine light was cleared. I paid $880.66 without having access top the car to verify everything was handled. When I picked up the car Saturday afternoon, the check engine light was still on. Essentially, I paid $880 to have an air filter replaced. My tail light harness is still non-functional, my check engine light is still on and aside from wasting money, I wasted two and a half days without a car. I texted Danielle yesterday and I have not heard back. I am now having to drive to Buffalo to have handled what your dealership simply couldn't. I will be sure to escalate this to Mercedes and will be inviting the press to understand my frustration with your team's lack of customer service, or care really. I have dealt with many car dealerships over decades, and I have never had such poor service in my life. "Buyers be ware" More