Mercedes-Benz Ottawa

THE WORST SERVICE!!! I’ve purchased a 2017 C43 and after 25000km the transmission was faulty and the car broke down. I got it towed to ogilvie Mercedes and had the worst I’ve purchased a 2017 C43 and after 25000km the transmission was faulty and the car broke down. I got it towed to ogilvie Mercedes and had the worst experience with service and the service manager, the car has been there for 5 days and they keep telling me they will look at it with empty promises, I’ve tried to get a hold of the service manager a few times but got not response, after me calling every day to find out what’s wrong with the car (instead proper service the dealer should contact me as a Client and I’m paying them $900 a month for an Amg I’m the one chasing them! They told me that I have to wait 2 week for the part to come in after already waiting a week! I’m fine with everything at this point but at least when purchasing a luxury car from a reputable brand they should 1. Treat you with some sort of respect, 2. Give better and quicker service 3. Give you a loaner vehicle. They gave me NOTHING! From now on I will never refer or repair my car at ogilvie Mercedes! I will no longer service my car there either. This is a shame! More

Excelente team Excellent service perfect manegment maneger available so friendly ready to answer all your questions Í ordered my suv they built it the way I want , Excellent service perfect manegment maneger available so friendly ready to answer all your questions Í ordered my suv they built it the way I want , the delivery was right on time ,from manegment to finance to grounding my old lease to the friendly dean More

Service Issue Fully Addressed I found 2 scratches on the exterior of my Mercedes after a service appointment. After meeting the General Manager, he dealt fully and fairly with my c I found 2 scratches on the exterior of my Mercedes after a service appointment. After meeting the General Manager, he dealt fully and fairly with my complaint. The scratches were repaired to my satisfaction. More

It was the worst experience I have ever had . They are not reliable. They try to persuade you their mistakes are your fault. Some of them and specially their manager are very rude. I have had seve They are not reliable. They try to persuade you their mistakes are your fault. Some of them and specially their manager are very rude. I have had several cars for more than 30 years from different brands and I have not had any issue with them . I received the worst service from this Mercedes Benz branch in my whole life. I strongly recomnd not to buy Mercedes because of poor service in Canada. More

Non-disclosure of Accident in my purchase of E550 A sale manager, called PL ) is my neighbor for many years; as a good neighbor, I bought a 2011 MB E550 I was only aware of this impact accident hist A sale manager, called PL ) is my neighbor for many years; as a good neighbor, I bought a 2011 MB E550 I was only aware of this impact accident history when I try to trade in with another MB dealer in the city The trade in value was at least $6,000-8,000 lower as a result I texted the manager about my complaint to MB HQ but received no reply; I went to Ogilvie Motors to ask him why he did not disclose that to me He went to retrieve the file, with a form signed by me; I told him I signed many forms in blank in trust ( ( he is my neighbor) but I am 100% sure, he did not disclosed prior accident history, I did not even know what is car proof until yesterday at another MB dealer Apparently, he must have used a signed blank form add the car proof papers as part of defrauding strategies More

Impressive service Recently bought a new GLC300 from Frankie at Ogilvie Motors. After about a week there was some strange noise coming from the rear of the car. Went in Recently bought a new GLC300 from Frankie at Ogilvie Motors. After about a week there was some strange noise coming from the rear of the car. Went into the service department the next day. They immediately took me on a test drive with a tech where he listened to the noise. Made an appointment to fix the issue and was provided a courtesy car while they fixed the car. Their texting service with updates every couple of hours (from Tiffany) was a real nice touch. Very professional and courteous service from all areas of the service department. The dealership is a winner in my opinion. More

Car damaged in Ogilvie Service Dept On May 9 my Mercedes was in Ogilvie Mercedes Service Dept for a tire change. When I picked it up I found 2 fresh scratches to the exterior paint. I ca On May 9 my Mercedes was in Ogilvie Mercedes Service Dept for a tire change. When I picked it up I found 2 fresh scratches to the exterior paint. I called & sent photos the same day. After bringing the car back for them to see, followed by emails, phone calls, 6 weeks later they offered to pay 50% to repaint. Why should I pay 50% to correct their damage? Bad service. Don't go to Ogilvie Mercedes Service dept; use another dealer. More

Great service This location has the best customer service especially Tiffany, she is the most professional person who takes great care of the clients . I am extreme This location has the best customer service especially Tiffany, she is the most professional person who takes great care of the clients . I am extremely satisfied . More

Poor service center Cars are great but service center unfortunately is poor. No comunication....they never call you back and struggle to get loaner vehicles even though Cars are great but service center unfortunately is poor. No comunication....they never call you back and struggle to get loaner vehicles even though that is required with warranty work More

feel totally fleeced Recently had a 36,000 Klm mandatory C service which was to cost approximately $600 to $700 including parts. Twice the question was asked how much lab Recently had a 36,000 Klm mandatory C service which was to cost approximately $600 to $700 including parts. Twice the question was asked how much labour would there be and the response was approximately 3.25 to 3.50 hours. Regardless of the extent of the time I decided to wait for the vehicle. It actually took 1.50 of an hour including a "courtesy wash". Therefor in my opinion they worked approximately 1.25 hours on the car and was charged a total of $388.00 for labour. That would represent a rate of $310 per hour. This is not acceptable considering that their hourly rate is around $125 per hour. After discussions with the Service Manager and the General Manager the conclusion was that it was a priced job by units and nothing could be done about it. Why could a 3.25/3.50 job be done in 1.25 hours? and did they do a good job. When I asked what the "wheel alignment check" was they said it was looking at wear and tear on tires. Talking to experts this is not acceptable the car should have been put on the alignment rack and truly verified. I really feel totally fleeced. More