Mercedes-Benz Maple

This was my first visit for service at maple. Everything was fantastic. The dealership was clean the staff very friendly and they did a great job servicing my truck. Fantastic. Everything was fantastic. The dealership was clean the staff very friendly and they did a great job servicing my truck. Fantastic. More

Your website design bad at book appointment. You don't have next step button, instead of a little arrow, this wait my time to find and feel bad, even I don't know if I finished my appointment. You don't have next step button, instead of a little arrow, this wait my time to find and feel bad, even I don't know if I finished my appointment. It's good to make something new and different, but you should follow people and easy to do. More

Very professional and courteous. True to their word, was done in time they said. Quick and clear communication from Danny Cui. True to their word, was done in time they said. Quick and clear communication from Danny Cui. More

Chris Csabai in the service department is the best! Answered every question i had and went above and beyond to make sure my car was perfect! Answered every question i had and went above and beyond to make sure my car was perfect! More

Mercedes Benz Maple has excellent customer service. Very helpful with all my questions! The best! Very helpful with all my questions! The best! More

Very professional team to say the least. They are also very prompt and courteous to all customers. They are also very prompt and courteous to all customers. More

Mr Young Kim provided great service for my car. I will be looking for him again for my next service. Thank you I will be looking for him again for my next service. Thank you More

I had a service appointment last week and everything was good especially the man who was Kevin Kwan he help me very well and he was very helpful good especially the man who was Kevin Kwan he help me very well and he was very helpful More

I had a service appointment scheduled for my car. Three days before this appointment I received a red warning sign saying my brake fluid was low. When I called the service department my first conta Three days before this appointment I received a red warning sign saying my brake fluid was low. When I called the service department my first contact was with a receptionist who said I could probably drive the car into the shop 3 days later. I pressed on, asking to speak to a service rep. My call was forwarded but not picked up and bounced back to the receptionist who confirmed I should tow it in. From this point on, I had no phone contact with my service representative. All communication was via text. I tried calling but had no answer. This had never happened before as I have been a loyal customer for 13 years and always had contact via phone at some point during my service call. My car was in for repair for 3 days which overlapped with my original appointment date. The service representative never acknowledged the fact that I had a tune up scheduled during this time. My car was repaired but no tune up performed. A day after picking up my car, I received another text saying I missed my tune up appointment. There seems to be a bit of a disconnect here. I am happy with the repair, but I think a repair as serious and expensive as mine, could have warranted a phone call, sometime over the 3 days......and I still have to do a tune up. No 8:00 a.m. appointments available over the next 2 weeks. More

We have had both our vehicles serviced at Mercedes-Benz Maple; namely a 2009 ML320 Bluetec and a 2012 GL350 Bluetec. In both cases we have been dealing with Nelson Duong. His knowledge and professionalism Maple; namely a 2009 ML320 Bluetec and a 2012 GL350 Bluetec. In both cases we have been dealing with Nelson Duong. His knowledge and professionalism are excellent! His customer service and dedication is second to none. Nelson should be recognized for these outstanding qualities and rewarded accordingly. He is definitely an asset to the Maple dealership. Rest assured , if we need any service requirements in the future, we will not hesitate to return to the dealership in Maple. We highly recommend the service department at Maple, especially due to the fact that Nelson has played a major part in our positive service experience. Thank you! More