We were extremely satisfied with the amazing Service we experienced at Mercedes Benz-Durham.
The welcoming email fr the Gen Mgr Ivan to Customer Relation Vanessa made us feel important.
And mostly the exceptional service fr
the Brand Specialist Kashif Babar is beyond our expectation.
Great service..Great staff. You deserved 10 stars
"Mercedes Whitby is best dealer. Cert Chain is best salerpers"
(1) I have met Cert Chan 2 times, once during new vehicle purchase and second time some issue (resolved by him very quickly). Both times I found Cert to be extremely professional, very helpful, not xxxxx at all. He answers questions very nicely. He really values his customers. I have absolutely no concern in recommending Cert to any potential customer.
I have dealt with many new car sales person in past (because I bought many new cars). I was not impressed by any previous salesperson, except now with Cert. So, suggestion to any new Customer, please go to Cert and you will be very happy. Many thanks.
Sean is very abrupt, rude and inflexible. I recommend a customer sensitivity course for him before exposing him to another customer. The Mercedes Benz dearlership overall is a good place with excellent customer service and products.
Need a great sale person ask for Joe Almeida , I purchase 2 cars from him always friendly and professional and provide what you need with happiness'.
Friendly receptionist girl at the service , but the mans need to learn to smile.
I took my C230 in for the service B in order to keep the warranty valid. Cost over $800.00 and absolutely no work was done on the car. Simply checks and diagnostics. I am sure it would be the same at any Mercedes Dealership but come on. My friends were laughing at me. They even charged 6 dollars to top up (about 3 oz) or washer fluid. Love the car but not sure there is a way round that but I will be looking out for that next car I get.
Very friendly but very unreliable, atleast in regards to Service. Waited over a month for a service appointment to be guaranteed the job completed in one day. The first "completion" took 4 days then left me stranded not 60 seconds after leaving the dealership.The vehicle broke down AGAIN a week later, after having the repairs re-done. Wanted much more shop time and money for the same job ive had completed at other Mercedes dealerships. Would NOT recommend
"There is only "One" Place to by a Mercedes Benz!"
- The Truth
There is only "One" Place to by a Mercedes Benz!
And it is Mercedes Benz Durham!
With Sales Professionals like Silvina Pica, the reason becomes quite simple!
She knows her stuff and is always, willing, able and eager to help a customer, no matter what the circumstances are.
That is why, my extended family and I, have purchased 8 Mercedes Benz cars and SUVs from Silvina in the last 10 years!
We just pick up our new GLE43 two weeks ago and we are happy to deal with Danny Xu. And we pick up our second car for our nephew when we are there. It is great experience to deal with Danny and this dealership. It is worthy to drive from Markham to make the deal.