Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Menzies Chrysler
Whitby, ON
563 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
563 Reviews of Menzies Chrysler
April 15, 2018
Wasted 6 Hours of my life I will never get back 1 Star is for the welcoming handshake I received on meeting the salesman (Chris Braney ) everything after this was all downhill. Pre-arranged meeting 1 Star is for the welcoming handshake I received on meeting the salesman (Chris Braney ) everything after this was all downhill. Pre-arranged meeting with him after viewing a pre-owned 2014 Buick Encore on line, the night before, price was approx. $18,000 + tax, lic, etc. Reasonable price considering what was available at this time. I live in Brantford and informed Chris I am very interested and will drive to Whitby and meet him. Now for the downhill parts, Chris handed over the key for test drive, did not accompany me, which I believe he should have, as you usually have some sort of questions to ask during this time. He kept on stating that they have the best dealer prices around, not true, just 2 weeks ago my brother purchased same make, model, klm.etc. plus his had navigation, this one did not and I showed Chris the bill of sale to prove it. He was not in the least bit interested and did not even look at it and handed it back to me. He also stated that this won't last long as again they have the best prices, asked him how long has this been on "Car Gurus" did not know, i told him 15 weeks, again no reply. Took car out for very short test drive, pulled into first available parking space to check out as much as I could, seeing as I had no pressure on me, as I was alone.. Before I got out of the car I noticed tiny silver flakes on dashboard area and found that the chrome binding around the radio area was cracked, blistered and peeling, checked outside of car found, 2 small dents, 1 scratch, bolts on all rims corroded. I was out for approx. 10-15 minutes and Chris called me asking me to come back as they needed the plates for another customer. Back to the dealership I go, explained and showed Chris my findings, obviously they don't check out their cars as he did not have any knowledge of any of these defects and said he could adjust the price by $100 ? Chris then got his Manager to look at the defects and he agreed with me that the chrome binding around radio should be replaced, but everything else is what it is. Chris was about to write up the deal and again I showed him my brothers deal and he said I could talk to his Manager and see if I could get a better price, he walked me over to Manager's desk and I showed him the bill of sale, he to showed no interest at all and was very abrupt in his answer to me. Right at this time I refused to do any dealings with this company and thanked them (don't know why) and walked out. Will strongly advise any of my associate's to stay away from this dealership. In Closing how does this company get high ratings ? family. friends, associates, posting reviews, just wondering More
by Billy
Employees Worked With
Chris Braney, Cory Rawn
Helpful March 23, 2018
No pressure sale We had a great salesman named Rohan and he had us look at some vehicles and let him know what we had in mind to test drive and after 3 vehicles our mi We had a great salesman named Rohan and he had us look at some vehicles and let him know what we had in mind to test drive and after 3 vehicles our minds were made up, we had found our vehicle with no pressure what so ever, I would highly recommend him if you go to this dealership. Thanks again for great service with a smile. More
by Felicia Veilleux
Employees Worked With
Rohan Belnavis
March 22, 2018
very nice and quick You have to set up appointment in advance in order to service your car. Overall service is good and fast. Technician always will let you know about an You have to set up appointment in advance in order to service your car. Overall service is good and fast. Technician always will let you know about any other problematic areas and will fix them with your approvals. More
by petroH
Employees Worked With
Jason Richard
March 22, 2018
Warranty issues repaired. Fixed all the issues I had. Even got a rental van so they could finish all the work. Had a drive home aw well when I dropped off my van. Fixed all the issues I had. Even got a rental van so they could finish all the work. Had a drive home aw well when I dropped off my van. More
by Sabrina47
Employees Worked With
Laura, Rohan Belnavis
March 21, 2018
Almost felt belittled This dealer by far has a huge volume of vehicles that leave the lot. I purchased the truck last year from Menzies last year with a little greif. I let This dealer by far has a huge volume of vehicles that leave the lot. I purchased the truck last year from Menzies last year with a little greif. I let it go... I won’t name any names: Returning with the vehicle today for a warranty recall, meeting the service advisors is your first site when going in... never once saw a smile other then the gentleman who drove the car out. I asked for a little favour while it was there for a fuse replacement. I was told there was a fee for installing one.... I replied with “go ahead for me please or leave me one and bill me for the fuse”. I get it’s something so minor but at the same time, ITS SIMPLE. The truck was completed on time which was awesome. Speaking with the service advisor upon arriving, with almost an almost rude/sarcastic reply for asking for the vehicle back. Looking at the invoice with no notes on the fuse. I asked why they didn’t install it and I got a strict “No”. Needless to say... it’s the little things that go along way. I myself am in the service industry and I couldn’t even Imagine my employees talking to customers with that front image. I’ve never left a bad review anywhere so this is a first for me. I hope that last sentence does justice. More
by Tyler Russell
Employees Worked With
Service advisor in bay
March 19, 2018
recall on Dodge grand caravan They got me in very quickly to change the part. They said it would take an hour and it was less then 1/2hr. I was extremely happy with the service! They got me in very quickly to change the part. They said it would take an hour and it was less then 1/2hr. I was extremely happy with the service! More
by Jess
Employees Worked With
Val
March 15, 2018
Very reasonable and knowledgeable staff. The staff at the dealership was very knowledgeable and reasonable. They did the work on time and it was done correctly. They were great at communica The staff at the dealership was very knowledgeable and reasonable. They did the work on time and it was done correctly. They were great at communicating More
by Pat
Employees Worked With
Laura
March 11, 2018
Great service Great visit! Everything for buying our van a few months ago to getting our oil changed, no problems, quick service, friendly staff. Thanks so much! We Great visit! Everything for buying our van a few months ago to getting our oil changed, no problems, quick service, friendly staff. Thanks so much! We dealt with Becky when purchasing our van and she was amazing! More
by Ashmillage
Employees Worked With
Becky Bradley
March 10, 2018
2015 ram laramie Eric and Vance best salesmen ever made our experience fantastic will recommend them to everyone very professional and caring made it a pleasure to buy Eric and Vance best salesmen ever made our experience fantastic will recommend them to everyone very professional and caring made it a pleasure to buy More
by Allan
Employees Worked With
Eric and vance
March 06, 2018
Excellent Been great from people to the service. Will continue my relationship with menzies and I am sure others will think the same. Thanks Cheers!Keep it up. Been great from people to the service. Will continue my relationship with menzies and I am sure others will think the same. Thanks Cheers!Keep it up. More
by Smt
Employees Worked With
Bill Cathy
