Mazda of Toronto

Great service! Looking for knowledgeable, friendly and no-pressure car advice? Look no further than Dolly at Mazda of Toronto. She was a pleasure and beyond helpful Looking for knowledgeable, friendly and no-pressure car advice? Look no further than Dolly at Mazda of Toronto. She was a pleasure and beyond helpful for our research, test drive, pricing, purchase and vehicle pick up stages--from start to finish. We love our new CX-5! More

Great Experience, truly recommend!!! Great experience. All the staff were very friendly and welcoming. Dolly took AMAZING care of us. We never felt the pressure to buy and found her very Great experience. All the staff were very friendly and welcoming. Dolly took AMAZING care of us. We never felt the pressure to buy and found her very patient and informative with all our questions. I highly suggest you ask for her directly, you wont be disappointed. She was very honest and upfront and didn't waste our time beating around the bush. More

worth the wait After a fair bit of comparison shopping online I decided to purchase the 2017 Mazda 3 hatchback...on a whim as i was driving up Yonge street in Toront After a fair bit of comparison shopping online I decided to purchase the 2017 Mazda 3 hatchback...on a whim as i was driving up Yonge street in Toronto and spotted the Mazda dealership and decided to stop in. The receptionist asked me why I was there and directed me to Dolly Singh...who I found to be as professional and personable as anyone could possibly be. Because of the colour I chose...which had not gone into production yet...it took a little while for the car to be delivered but Dolly remained in contact with me giving me updates as to what was happening with my car. I think she was more excited than I was when she called to tell me that my car had arrived at the dealership and would be able to be picked up two days later. I was very impressed with the level of service and support I received by everyone at the Mazda of Toronto dealership and have recommended them to a few people looking for a new car. More

Positive experience Dolly singh was the sales person who was helping me out with my purchase in Mazda of Toronto. She is super friendly, very knowledgeable in what she Dolly singh was the sales person who was helping me out with my purchase in Mazda of Toronto. She is super friendly, very knowledgeable in what she does and was able to give me the best deal i could ever find. I had done my own homework and i knew what rates other dealerships were able to offer me. She beat them all and gave me the best i could get. I highly recommend her to anyone who is planning to get a Mazda whether lease or Finance. She wont disappoint you for sure... Ray More

Excellent Customer Service Got my new Mazda 3 2017 hatchback in this location. Dolly and Dave provided incredible customer service. Dolly is very nice and patient and she did a Got my new Mazda 3 2017 hatchback in this location. Dolly and Dave provided incredible customer service. Dolly is very nice and patient and she did a fantastic job helping me and spent a lot of time with me, with information and insuring I got a great deal. More

100% satisfied with our new car and experience we are giving 100% because Dolly listened to our needs and understood what car would be the best fit for us. we bought a new cx3 and we got our car ea we are giving 100% because Dolly listened to our needs and understood what car would be the best fit for us. we bought a new cx3 and we got our car early- we did not feel pressured and no time was wasted. all of questions were answered, and there is no "cheap car sales man vibe". Our experience at Mazda of Toronto and the new CX3 that we bought outbeat strong competitors which include the Audi X3 and the Lexus NX. We are very happy with our overall experience. More

An absolute nightmare, over charging and disrespecting women My wife and I went to this Mazda dealership to have our winter tires put on and a few other minor adjustments. It was supposed to cost $400. After wai My wife and I went to this Mazda dealership to have our winter tires put on and a few other minor adjustments. It was supposed to cost $400. After waiting for two hours, we were told it would cost $700-$800 for a wheel alignment and other work they found "needed to be done". The warranty expired a few months ago and suddenly lots of repairs are needed. We felt we had no choice but to approve the additional work, waited six hours in total and the final bill came to over $1,500. When my wife tried to ask about missing tire rims, she was rudely dismissed. We had no choice but to pay the final bill, but we are considering taking them to small claims court for the misrepresentation and contacting the news media. It's disgusting the way they treat their customers, especially women. More

Unprofessional. This dealership does not honor their word. We had agreed on the terms prior to coming in. Sales rep assured us that it can be done but price kept ch This dealership does not honor their word. We had agreed on the terms prior to coming in. Sales rep assured us that it can be done but price kept changing (getting higher) the longer we stayed in the dealership. They try to find and use any excuse they can to increase the price! We walked out and decided to eliminate Mazda from our shortlist. Being a previous owner of a Mazda vehicle, this experience definitely makes us think twice before purchasing another Mazda vehicle. The automotive market is now very competitive - there is hardly something that one car offers that another competing model does not have. What differentiates one from the other comes down to professionalism and great customer service.... and this dealership has none of those attributes. Definitely do not recommend this place! More

Taking Care of Your Car Shouldn't Take Over Your Life … Mazda of Toronto where the customer is ALWAYS ….ooops I mean NEVER Right! I been taking my car for service at this centre since I bought it, about 4 Mazda of Toronto where the customer is ALWAYS ….ooops I mean NEVER Right! I been taking my car for service at this centre since I bought it, about 4 years ago. I love my car, probably the best car I've ever owned, wouldn't hesitate to buy another Mazda….next time round. My salesperson - M. Fahad was exemplary in his product knowledge, reception, polite manner and was very accommodating. Would rate him a 15 out of 10 in performance! A friend of mine bought 2 more cars from him based on my recommendation of Fahad's expertise as a sales person just after my purchase. Historically, my experience with the service department has been that I was always treated respectfully and felt that I could trust the service completed as well as those at the reception desk to be honest and fair. Lois was a gem!!! My experience on October 18th and 19th was far from satisfactory. Initially when booking the appointment over the phone, I was told that the service would take an hour. When arriving to drop off the car I was told it would be a least 2 hours. When I asked who I was speaking with on the phone to book the appointment, Vic the receptionist responded: "Doesn't matter who told you that!" I said: "It sure does matter, if I'm asking the question!" Over the course of the next few hours, Vic proceeded with a litany of services totally $1050…before tax. When I asked him to tell me which services were essential…his response: "It's up to you. You're the customer. You don't have to get any of it done if you don't want to." At that point I asked to speak to the service manager …I got the Customer Relations Manager - Bill. His passive aggressive manner, his condescending tone of voice and sarcastic remarks were very much in line with his underling Vic. When all was said and done I was billed $591.50 a far cry from the original quote of $1050 plus tax!. The reduction in fees came from Bill, after much convincing on my part, due to the lack of satisfaction I experienced, and the inexcusable reception I received. I might hazard a guess that this was an attempt on the part of Bill to somewhat acknowledge and somewhat accept some responsibility for the events that transpired over the course of transaction. When I asked Mazda Canada and Mazda of Toronto to send me a customer survey, both refused. Raj Hanjra at Mazda Canada was noncommittal, evasive and generally uninterested in any of my concerns. George Epitropou, dealership owner, was kept in the loop in terms of my dissatisfaction, through email correspondence (cc'd) and has yet to acknowledge my concerns. Quite frankly, I find the leadership skills at Mazda lacking to say the least. The inexcusable behaviour and immaturity of those mentioned in this report quite liken those of a "gang of grade 8 boys" who need to be taught a lesson in manners, use of appropriate tone of voice and humility. More

an experience to remember We went to a lot of dealers and we ended up at Mazda of Toronto at Yonge and Steeles.As we were looking at the inside showroom a sales agent greeted u We went to a lot of dealers and we ended up at Mazda of Toronto at Yonge and Steeles.As we were looking at the inside showroom a sales agent greeted us with a smile and assist us on what we are looking for.Unfortunately the one that we saw online was already sold but she showe'd us some available stocks that they have. With that we decided to get the CX-5 when we reach home we plan to change the model which is Mazda 3...we are supposed to go to the other dealer but Dolly Singh and the manager entertained us very well so we go back to them to finalize our choice.The manager told us if that makes us happy then its fine.Dolly was so patient and tries to help us to make our first car possible with the help of the manager. We drive home our car winter ready and cleAN.Dolly helped us a lot..As of now, me and my husband loves our first car..Thank you Dolly... More