Mazda of Hamilton

Very Professional Just picked up my 2016 Mazda 6. Art, my salesman , was very thorough and professional. He explained all the options and how they worked. It was a very Just picked up my 2016 Mazda 6. Art, my salesman , was very thorough and professional. He explained all the options and how they worked. It was a very good experience. More

Excellent service from Salesman and staff We had excellent service from Terry Ma at Mazda Hamilton when purchasing our new Mazda 3. He was very courteous, professional and knowledgeable. He We had excellent service from Terry Ma at Mazda Hamilton when purchasing our new Mazda 3. He was very courteous, professional and knowledgeable. He introduced us to other staff in the salesroom and in the service department. More

New management I have been going to this dealership for 6 years. I purchased a brand new Mazda3 in 2010. Up to my last 2 visits and prior to the new management tea I have been going to this dealership for 6 years. I purchased a brand new Mazda3 in 2010. Up to my last 2 visits and prior to the new management team taking over Mountain Mazda and the gang in the service dept were excellent. I store my tires at this dealership. Last winter I stored my summer tires. This spring when I went to have them changed over the service rep told me the tires were not good any longer. I asked her why I wasn't advised of that when they were taken off the car to avoid the $100 charge to store them. She basically blamed the previous management staff but would not compensate me the $100.00 charge. I was there last week to get my snow tires on and to have them check a rattle in the front end. They provided me with a quote for $1200 to replace 2 front struts and 2 sway bars. They had to order the parts which was good as I took the vehicle to another place and was told nothing wrong with the struts only need to replace the sway bars. The total bill for this was less than $250.00, car is running prefect now. I would NOT recommend using this dealership, something is very crooked with the new management team and the service reps seem disengaged and unhelpful. More

Great service all around! We just bought our new Mazda 3 from the Upper James dealership and we had excellent service from everyone involved. Especially from Terry, our sales e We just bought our new Mazda 3 from the Upper James dealership and we had excellent service from everyone involved. Especially from Terry, our sales expert who was extremely friendly and helpful with every aspect of the deal. He was professional and very knowledgeable and made us feel at home and comfortable throughout every stage of the process. Thank you and keep up the great work! More

Great professional service I was in an accident and they wrote off my vehicle so my husband and I went looking for a replacement. We are both retired and we couldn't afford a n I was in an accident and they wrote off my vehicle so my husband and I went looking for a replacement. We are both retired and we couldn't afford a new car at this time. Our salesman Art was a true professional, didn't pressure us at all but showed us the cars we could afford. We were lucky enough to end up with a 2013 Mazda 2 with only 30,000 miles and we are thrilled. When we came to pick the car up Art took the time to help us set up the car to our liking, even though he had another customer going into the showroom. I wouldn't hesitate to recommend Art to anyone looking for a car. More

New Management- do not go to this dealership!! I went for an oil change a few weeks ago, in which throughout my time waiting I had told I needed several things done to my car, but mostly my alignme I went for an oil change a few weeks ago, in which throughout my time waiting I had told I needed several things done to my car, but mostly my alignment was off (in which they wanted to charge me $129.99). I was already annoyed with the woman dealing with me seemed like she had absolutely no idea what she was talking about. It seemed sketchy & I was right. Later that week I went to Green & Ross where they would be charging me $89.99 to get the alignment done, and I've always loved their customer service from past vehicles & when I purchased tires from them in the winter last year. Come to realize at the end of the appointment I DID NOT need my alignment done, and I was lied to by the dealership I purchased by car and am loyal to for service every time! Green & Ross cut the cost by a third for me, as they still have to fully check the car and take time doing so, so I'm glad they id that for me- but I rather of not been lied to and wasted the time and any money. My husband and I are looking to purchase a new Mazda SUV and will not be going to this dealership, nor will I ever again for my car service needs. More

Terrible Customer Service!! I agree with a previous poster! This dealership is crooked. I mentioned how terrible their customer service was and they continued to tell me they ar I agree with a previous poster! This dealership is crooked. I mentioned how terrible their customer service was and they continued to tell me they are switching over current staff with new staff. Yet the issue I had was with the new staff. Got a new 2014 Mazda 3 and had to pay for new rear brakes at 30,000 kms, and they told me it wasn't covered under warranty and that it was wear-and-tear!!! Once this lease is finished I will never buy a mazda again. More

Quality of service My wife has used this dealership for over 20 years for her 1990 Miata. The care is stored in winters and is in showroom condition. The dealership has My wife has used this dealership for over 20 years for her 1990 Miata. The care is stored in winters and is in showroom condition. The dealership has changed ownership and with it the replacement of many of the original service people. My wife has always thought she was getting top notch service. The last service here was done in May 2016. The were suppose to check the car over and report any issues as well as getting an oil change. The bezel was cracked so I got a new one and they were to installed it correctly. When my wife got her car back the radio was not secured properly in the bezel and they blamed it on her having an after market radio, which was in the car for over 10 years and properly installed. I ended up getting this issue fixed and the technicians report was radio not properly secured and the screws for the radio were sitting under the radio behind the bezel. No parts needed to fix but $29.00 in labour to fix. Also in the original service they did not report an obvious oil leak from the head gasket. The car came back running rough as well. My wife is now using a different Mazda dealership and will not return to Mountain Mazda again. It is too bad that in one year the quality, professional and pride has left this dealership. I have left out problems associated with the shuttle service. More

Service As a loyal customer of Mazda since 1979, I must regrettably now take this opportunity to alert people to beware of doing business with Mazda of Hamilt As a loyal customer of Mazda since 1979, I must regrettably now take this opportunity to alert people to beware of doing business with Mazda of Hamilton, located at 1977 Upper James Street, Hamilton ON (on the West Mountain). This dealership was taken over from what used to be Mountain Mazda and in less than a year have destroyed the excellent reputation the previous owners established in the more than 30 years they successfully and professionally served the public. The new management have refused to refund money to me they did not have coming, damaged product which they were storing for me, and I am presently getting a financial audit done on my past year’s servicing invoices. The staff are rude, unprofessional, and certainly do not represent the Mazda brand and product to the high degree which I, and others have realized over the years. Therefore be warned, and if you have had negative business dealings with Mazda of Hamilton, please contact Mazda Canada Customer Relations Centre at 1.800.263.4680 or the Ontario Motor Vehicle Industry Council (OMVIC) at 1.800.943.6002 to lodge a complaint. Hopefully, if enough people complain, something can be done to put this totally unprofessional dealership out of business. John More

Awful example of customer service and leadership PROSPECTIVE CUSTOMERS PLEASE READ. The following review is concerning the most valuable part of your Mazda purchase; "Vehicle servicing" .Once yo PROSPECTIVE CUSTOMERS PLEASE READ. The following review is concerning the most valuable part of your Mazda purchase; "Vehicle servicing" .Once your deal is signed, and you drive off with your new vehicle, the car dealership is counting on you to make loyal trips to their service center to upkeep the vehicle. This is where the dealership makes their money. FACT: They may make only a mere10% on your vehicle purchase, but they can make up-to 60-80% profit on any given service. My story: We have a 2009 Mazda 3 that gets serviced regularly. When we moved to the Hamilton region from Montreal we decided to give the service department on Upper James a try. We were due for just a simple oil change. Unfortunately, the mechanic who worked on my wife's car failed to screw the oil cap back on properly and consequently caused a huge oil spill in my brandnew garage. Obviously upset about having to spend a full day cleaning the oil stain my garage, I approached Mazda on Upper James to "do something" for me to make up for the trouble I had to go through. A really nice service manager by the name "Archambault" was sympathetic to my situation and decided to give me a voucher for a free oil change. I appreciated the sincere sympathy and went on my way. This weekend I was scheduled for an oil change at the Upper James location and presented my "voucher" to the service department. To my disappointment I learned that "Archambault" was no longer with company and he was replaced by a man named "Hunt". Mr. Hunt not only refused to honor the voucher, he was completely disengaged in the conversation with me and refused to show any sympathy over the damage that one of his mechanics made on my property. My wife then proceeded to speak to the service advisor on the phone to which she was told that " we could take our car somewhere else" . The fact is that my wife and I were both told this a few times during our unfortunate experience with this service team. Finally, Mr. Hunt handed me my keys back and told me that they would not service the vehicle because of our "rude" behavior and of the supposed way we spoke to his service employee. This experience taught me that a) We're not allowed to be upset that Mazda Hamilton damaged our property b) We're not allowed to be upset that a reputable company did not honor a voucher to make up for said damage. c) that Mazda Hamilton does not need customers, nor care if we take our service elsewhere. I know my review is long put please take this into consideration when buying your next car. I'll be fighting this until I get compensated for not only the damage to my home, but the embarrassment I faced at the service center. I encourage everyone that had poor experiences to speak up. This stuff cannot continue to happen. One last thing. Being that we just had our second child, ill need to upgrade that 2009 to an SUV. Guess who wont be buying a MAZDA? Nice job Mr. Hunt. Nice job. More