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Mark Wilson's Better Used Cars
Guelph, ON
1,838 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,838 Reviews of Mark Wilson's Better Used Cars
July 04, 2017
Its car buying done the right way We were in the market for a new vehicle for our family. As we are a young family of 3 and soon to be 4, we were searching for a van. With the selec We were in the market for a new vehicle for our family. As we are a young family of 3 and soon to be 4, we were searching for a van. With the selection of Mark Wilson's we were able to compare vehicles in person instead of online or from dealer to dealer, while dealing with the same friendly staff member the whole time. Jocelyn was there to hear our concerns and needs, and get us to the right vehicle for our family. Once we were satisfied with the vehicle we wanted the next part was the money part. And this is where most people get scared, and the same with me but Jeff in financing made that process very easy, by explaining every little number here and there. Thanks to all the great staff that treated my wife, daughter and myself to a great car buying experience. More
by chrisgrey00
Verified CustomerEmployees Worked With
Jeff Botter, Jocelyn Stephan, Mark Parsons
Helpful July 03, 2017
"I thought you were suppose to be a lawyer" - Ryan Mercer Wilson’s prides itself on its great reputation. Ryan Mercer, the sales representative who assisted with my purchase, referenced Wilson’s strong name r Wilson’s prides itself on its great reputation. Ryan Mercer, the sales representative who assisted with my purchase, referenced Wilson’s strong name recognition and customer service no less than 4 times when I met him (including one story where a sales manager leaned on the great reputation when a lawyer had called on behalf of a disgruntled customer). With that in mind, I write this review to outline my disappointing experience, which maybe was a one-off - perhaps Wilson’s does usually deliver quality customer service. However, my experience in which I purchased my first vehicle was a debacle. 1. They hold firmly on a "no haggle" policy at their dealership. However, the financing was flexible from 3.99% to 5.99% depending on whether you added rustproofing/undercoating etc. I understand a part of the job is to pitch these extras – but priding yourselves on a “no haggle” purchase price and then within minutes haggling on the cost of borrowing just left me wondering if I was getting fleeced. 2. I heard nothing from Wilson's until I received a call and email telling me my car was ready. The car was not ready for pick up when I arrived. Ryan sat down at the table and stated, “I thought you were suppose to be a lawyer”. Ryan went on to say he couldn’t let me take the car without my insurance having been transferred to the new car. Of course that is understandable but then why call and email telling me my car is ready? And the shot at my profession was unexpected and unprofessional - even if it was intended to be funny. 3. On the expected pick up date, Ryan and his sales manager, Neil Plante continually asked where my "To Do List" was. I did not receive any list. Being my first vehicle purchase, I didn’t know the next steps. While I had emailed my insurer, there was no mention from Wilson’s of what needed to be done on my end. 4. My car was delivered having not been washed and with about a quarter tank of fuel. When you're spending thousands of dollars on a vehicle, it would be nice to receive it cleaned and with a full tank of fuel. My first trip with my new car was to a gas station, which isn't ideal. Wilson’s sells many cars – that is hard to deny. However, in completing the process so many times, it was my experience that they have lost sight of the fact that most purchasers only complete this process once every several years and may require some guidance. If you shop at Wilson’s I hope your experience is better than mine – unfortunately that isn’t saying much. More
by jgillespie
Employees Worked With
Neil Plante, Elizabeth McDonald, Ryan Mercer
July 01, 2017
Great sales representative My wife and I recently purchased a car and Lisa was our sales person. She was truly awesome to deal with! We feel like she went above and beyond maki My wife and I recently purchased a car and Lisa was our sales person. She was truly awesome to deal with! We feel like she went above and beyond making sure we were happy with the car we were buying. She worked around our busy schedule and answered all our questions. We like the car we bought but loved the service Lisa provided...hands down the best sales person I've ever delt with! More
by Ph2801uh
Employees Worked With
Lisa Headley
June 30, 2017
Car Buying Made Easy Lisa and Shari were both professional and very helpful to complete the sale. Definitely recommend purchasing a vehicle from Mark Wilson's, the whole t Lisa and Shari were both professional and very helpful to complete the sale. Definitely recommend purchasing a vehicle from Mark Wilson's, the whole team make you feel welcome and make sure someone is working with you. More
by Dawn
Employees Worked With
Shari Macquarrie, Lisa Headley
June 30, 2017
Couldn't be happier! We emailed Ryan M. advising we were interested in a few vehicles. We told him what time we would be into the dealership and to our surprise, the two We emailed Ryan M. advising we were interested in a few vehicles. We told him what time we would be into the dealership and to our surprise, the two cars were pulled up with keys ready to test drive. The whole experience was great and we highly recommend all our friends and family to Wilsons. More
by Brenneman1983
Employees Worked With
Ryan Mercer
June 30, 2017
Excellent Everyone at Mark Wilsons were friendly and professional, and very helpful. I would definitely recommend to anyone looking for a vehicle to go and visi Everyone at Mark Wilsons were friendly and professional, and very helpful. I would definitely recommend to anyone looking for a vehicle to go and visit them. Jim Gray was awesome, as was Kim Culling. More
by damadalia
Employees Worked With
Jim Gray, Kim Culling, Alexa Welsh, Mark Parsons
June 30, 2017
No pressure Wonderful experience working with the folks at Wilson's. Bought a nice car from some nice people. Never once felt pressured. I would highly recommend Wonderful experience working with the folks at Wilson's. Bought a nice car from some nice people. Never once felt pressured. I would highly recommend this place to our friends and families. More
by jimkimgeorge
Employees Worked With
Nicole Hoover, Michael Fonseca, Ron Harris, Kim Culling
June 30, 2017
Beverley is a fantastic used car salesperson Highly recommend Beverley and I am very picky!! She made it all right by me and turned what could have been a tragic story into a fairy tale!!! Highly recommend Beverley and I am very picky!! She made it all right by me and turned what could have been a tragic story into a fairy tale!!! More
by enza777
Employees Worked With
Beverlee Boettger
June 29, 2017
great service No pressure which was so good for me since I have a lot of that stuff...needed a car soon since we were in the VW buy back. Gus seemed to know what my No pressure which was so good for me since I have a lot of that stuff...needed a car soon since we were in the VW buy back. Gus seemed to know what my needs are and we went from there. Jeff was so thorough with the finance stuff..much appreciate. Thx guys! More
by ajfry
Employees Worked With
Jeff Botter, Gus Carayannis
June 28, 2017
"Little Spark" Jocelyn, Thank you for all of your help, and guidance with the search for a second family car. It was a process to say the least! In the end, we fou Jocelyn, Thank you for all of your help, and guidance with the search for a second family car. It was a process to say the least! In the end, we found the car that works for everyone. I loved the fact that Wilson's provides the "car proof" report, very valuable information. A great used car, with low kilometers and some car warranty remaining. More
by Spark
Employees Worked With
Jocelyn Stephan
