Mark Wilson's Better Used Cars

Wilson's is NOT Worth Your Time. Having recently graduated university and jumping head-on into the workforce, I came to Wilson’s eager to purchase my first car. And ultimately, th Having recently graduated university and jumping head-on into the workforce, I came to Wilson’s eager to purchase my first car. And ultimately, the purchasing process was amazing – I felt like a valued, worthy customer. I ecstatically drove away in my car with a very pleased impression of the dealership. Let’s fast forward two years. I began having a few issues with the wiring in my car. I replaced a few sensors, but was still having issues. When it got repetitive, I decided to reach out to Mark to see if he had any thoughts on why I was having so many problems. I’m going to preface this with my clear, and upfront understanding that “cars cost money.” I’ve driven 3 different cars growing up, so believe me, don’t I know that. But there was something “off”, especially when my extremely knowledgeable and helpful mechanic (who previously worked for Wilson’s) told me that if I wasn’t attached to my car, it’d be best to look for something else. He foresees me having a lot of trouble with it in the future. Why? He believed it was in an accident. My stomach sunk. So, here I am reaching out to Mark. He notifies me that I was in fact disclosed that my car was in an accident. “Really? How?”, I ask. “On your bill of sale.” I take a look. It states on my bill that the car previously had its “hood painted.” Exact words. Never was I explicitly told that my car was in a collision, and never would I have purchased the car if it was. What else do I discover? I was given the wrong car facts history; I purchased a 2013 Volkswagen golf – the car history I was given was for a 2015 Nissan Micra. Mark brushes that off as if it was “a casual, common mistake.” Yes, a mistake that an upstanding, reputable business such as Wilson’s should never make. I go into Wilson’s to chat with Mark about everything, and to hear his thoughts. Let me tell you, I’ve never felt more inferior speaking to someone than I have with him; his condescending regard and lack of sympathy was astounding! What was I looking to hear? An apology, and ownership for this “common mistake.” Don’t talk down to me and remove all empathy because you think I don’t know what I’m talking about. They also took a look at my car, and tried to place the blame on my mechanic for installing a “faulty sensor.” So, I took my car back to my mechanic and after further investigation, he went in to replace my wiring harness. In doing so, he discovered it was shredded in the area where my car was likely hit. Voila! There’s the route-cause of my wiring issues; not a “faulty sensor.” Resolution? I’ve now put $2500 back into my car because of an issue they neglected to tell me about. Is that a lot of money to put into a 4-yearold car? Maybe not, but because it is a direct result of this collision I was never disclosed, that’s where the problem lies. Any help from Wilson’s? Nada. And the tip of the iceberg is… after discussing this situation over the past few weeks with those around me, I’ve heard 3 very similar stories. And that’s just from my group of friends/acquaintances! The moral of this story is save yourself the trouble and your dignity – and buy elsewhere. More

MY experience at WIlsons Great service, Sales staff ( Miguel, Mark) very easy to deal with. Smooth transaction. HAPPY!! Excited , we will be back to purchase a vehicle fo Great service, Sales staff ( Miguel, Mark) very easy to deal with. Smooth transaction. HAPPY!! Excited , we will be back to purchase a vehicle for my wife!! More

Easy and honest I needed a car in less than a week! All involved were very patient and honest during a very busy long weekend! Never at all pushy!👍 I needed a car in less than a week! All involved were very patient and honest during a very busy long weekend! Never at all pushy!👍 More

Worst experience This man was so incredibly RUDE to my husband and myself. We were outfront and asked a question about a vehicle that was of interest to us, he made a This man was so incredibly RUDE to my husband and myself. We were outfront and asked a question about a vehicle that was of interest to us, he made a rude remark and walked inside. Jason is the reason we will no longer be purchasing a vehicle from Mark Wilsons. More

Best experience buying a car I live nearly two hours away from this dealership, but it was well worth the trip. Staff are friendly, helpful, and not your typical pushy car sales p I live nearly two hours away from this dealership, but it was well worth the trip. Staff are friendly, helpful, and not your typical pushy car sales people. I love my new vehicle and it was spotless and ready to go the day i arrived for pick up. i was in and out of the dealership in less than 15 minutes and on my way home. Highly recommend Wilsons. More

A wonderful experience My experience at wilson's was excellent. From the moment I walked in to the purchase of my new vehicle. I was very happy. I even had a few things that My experience at wilson's was excellent. From the moment I walked in to the purchase of my new vehicle. I was very happy. I even had a few things that weren't exactly right with the vehicle after I drove it off the lot, and the service department was incredible and helped me out to resolve the problems. Thank you Wilson's team!! shout out to Jason and Robin! More

Love my new car I worked with Rick and he was incredible. Even when I was being really picky, Rick made sure my first car was gonna last me. Would definitely ask f I worked with Rick and he was incredible. Even when I was being really picky, Rick made sure my first car was gonna last me. Would definitely ask for him again. More