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Mark Wilson's Better Used Cars
Guelph, ON
1,836 Reviews
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1,836 Reviews of Mark Wilson's Better Used Cars
October 26, 2017
Oct 2017 2017 Nissan Sentra This is my third purchase with this dealership. I am always checking your inventory when we get close to update our vehicle. Your website is excellent This is my third purchase with this dealership. I am always checking your inventory when we get close to update our vehicle. Your website is excellent and very user friendly. To be honest we had some highs and lows during our experience this time. Jocelyn could not have been more knowledgeable and helpful. She was excellent!!! I was not aware my trade in value could be negotiated. I was visibly not happy with the value received but was not engaged to discuss it. I think we got off on the wrong foot with Jeff when we were told he was doubling our licensing fee as my ownership was not complete. With my past purchases, I have never purchased extended warranty and rust proofing and it was going to be the same this time. I discovered two lines on the bill of sale that were populated with values but were not mandatory. When I questioned them I was told I had purchased these on my previous two sales and that was why they were populated. If I did include them previously,I was never made aware they were optional. I asked Jeff to remove them. I understand Jeff makes his money selling the additional services but it seemed when we were not, his attitude towards us changed. He was never rude but not the same as when we entered his office. We had requested some spots to be touched up and buffed as well as two marks on the back seat removed. I feel very little detailing was done prior to pick up and all the issues were not addressed. The Saturday we came it was pouring rain and I didn't take the time I should have to check it over. With us living in Orangeville, its not convenient for us to be coming back often. I still feel Mark Wilsons provides good value and will be back. I just learned a couple of things this experience that I will watch for next time. cheers, Rick Mantle More
by rick_mantle
Verified CustomerEmployees Worked With
Jeff Botter, Jocelyn Stephan
Helpful October 25, 2017
Best customer service EVER 😃 I dealt with Michael Fonseca I can't say enough about this guy, he was truly a fantastic person to deal with when looking at suv's. He had the ones I I dealt with Michael Fonseca I can't say enough about this guy, he was truly a fantastic person to deal with when looking at suv's. He had the ones I wanted to try ready for me to give them a whirl. He helped me get the Rogue I was looking at and gave me a great trade in price on my truck, couldn't be happier. He made sure the new car was perfect and had new tires and brakes on it when I picked it up. Again BEST CUSTOMER SERVICE EVER! We plan to go back and purchase another vehicle for my husband in the spring. Great Deals. Thanks Michael for all your help. Donna. More
by Roguegirl
Employees Worked With
Michael Fonseca, Jeff Botter
October 24, 2017
Perfect Sale I would like to thank Rod and the team at Wilson's. I do not have a lot of time to run around and shop for work vans. I had an employee check the veh I would like to thank Rod and the team at Wilson's. I do not have a lot of time to run around and shop for work vans. I had an employee check the vehicle over and take for a test drive. My employee said Rod was great to deal with and was professional. The best part was, Rod brought the van to Kitchener for delivery from Guelph. I will definitely buy again from Rod and Wilson's Van looks great and runs great. Thanks again for making our lives a little easier! More
by STEVE HILLIARD
Employees Worked With
Rod Sider
October 23, 2017
OUTSTANDING!!! We cannot express how incredible this dealership is!! We drove 2hours to look at a Jeep on a Friday morning and picked it up the next morning fully re We cannot express how incredible this dealership is!! We drove 2hours to look at a Jeep on a Friday morning and picked it up the next morning fully ready to go at 9am. The price tag and condition of jeep was unmatchable. And we searched for months. The staff my husband and I encountered were not pressure pushers and always had smiles and courteous actions. They run things like a well oiled precious vehicle. This is definitely the place to go for a vehicle!! My husband and I would give 10 star if it would let us! More
by happy2bme
Employees Worked With
Stephanie Krist, Sam Belanger
October 23, 2017
Friendly service I was pretty happy with the treatment and service I received I do however, have an issue with the financing. I was mislead and not informed of a num I was pretty happy with the treatment and service I received I do however, have an issue with the financing. I was mislead and not informed of a number of things during the approval process. Love my car More
by rklg
Employees Worked With
Sarah Teles, Julia Kueber, Nicole Hoover, Sam Belanger
October 22, 2017
Amazing!! During my car purchase I dealt with Miguel, Marko and Kim. They were all soo incredibly helpful and friendly and amazing. Mark and Miguel made sure I During my car purchase I dealt with Miguel, Marko and Kim. They were all soo incredibly helpful and friendly and amazing. Mark and Miguel made sure I got everything I needed in my car and that it was ready within days and look incredible when I picked it up. Kim helped with financing and was just amazing. She was so friendly and helpful, dealt with everything and was just so fun to work with. I would recommend Wilsons to anyone buying a used car. Everyone I encountered was so friendly and helpful, they were open and honest about everything and made buying my car such an enjoyable experience. I drove over an hour to buy from Wilsons and it was definitely worth the drive! More
by thenumber16
Employees Worked With
Marko Velkovski, miguel juan, Kim Culling
October 22, 2017
Office completely disorganized The individuals I dealt with were great, but nobody seems to know what anyone else is doing. One person would tell me one thing, another something els The individuals I dealt with were great, but nobody seems to know what anyone else is doing. One person would tell me one thing, another something else. They made me assurances which they did not follow through with. There just seems to be utter incompetence throughout the organization. More
by Steve
Employees Worked With
Beverlee Boettger, Nicole Hoover
October 21, 2017
Rick was very helpful and knowledgeable about the vehicle You all made the experience of buying a vehicle what it should be easy and worrie free thank you I will be sure to recommend you to people I kno You all made the experience of buying a vehicle what it should be easy and worrie free thank you I will be sure to recommend you to people I kno More
by Gregb88
Employees Worked With
Rick Knight, David Miller
October 20, 2017
Superior Client Experience Ramsey was great at helping me find a vehicle that suited my needs, and I would highly recommend his services to my friends and family. Ramsey deliver Ramsey was great at helping me find a vehicle that suited my needs, and I would highly recommend his services to my friends and family. Ramsey delivered a client experience that smooth, easy, and personalized. I love my new vehicle. Keep up the good work, Ramsey! More
by Mr. White
Employees Worked With
Ramsey Ghandour
October 19, 2017
2016 Golf Tsi Rec’d amazing service from everyone at Wilson’s. Miguel was amazing. Can’t beat the price!!! It was worth the drive from Burlington. We will definit Rec’d amazing service from everyone at Wilson’s. Miguel was amazing. Can’t beat the price!!! It was worth the drive from Burlington. We will definitely recommend Wilson’s to family and friends. More
by hwiles
Employees Worked With
miguel juan, Nicole Hoover
