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Mark Wilson's Better Used Cars

Guelph, ON

4.6
1,863 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

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1,863 Reviews of Mark Wilson's Better Used Cars

June 08, 2018

Redemption A while back I wrote a negative review of the service center at Wilson. I was less than pleased with the service I received. This week, Joe went o More

by davidcook4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Barber
Jun 08, 2018 -

Mark Wilson's Better Used Cars responded

Thank you so much for sharing your experience with Mark Wilson's Better Used Cars and the Wilson's Service Center. We are happy to hear that Joe was able to gain you back as a customer as our goal is 100% customer satisfaction and it sounds like we were able to achieve that goal with you in the end. The Wilson's team will be thrilled to hear your feedback!

June 07, 2018

Warranty Had some issues .Joe in service looked after it quick and profession ..thank youths staff was efficient and quick..thank you..sales representative. Be More

by dserwatuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverlee Boettger, Joe Barber
Jun 07, 2018 -

Mark Wilson's Better Used Cars responded

Thank you so much for taking the time to leave this review. We really appreciate your business. Please let us know what we can do for you in the future and we look forward to your return!

June 05, 2018

Great customer service I would highly recommend Wilson's. They have a wonderful team working there. Thank you to Sarah Teles and all the great people at Wilson's More

by wsteele11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Teles
Jun 06, 2018 -

Mark Wilson's Better Used Cars responded

We couldn’t be happier that Sarah T provided you with a great car buying experience. She is a true asset and we are lucky to have her on the Mark Wilson's Better Used Cars team. Please come back to visit anytime!

June 04, 2018

excellent service My entire experience was excellent no pressure friendly and informative . Made us feel 100% comfortable , purchasing and sales people were excellent i More

by 1hunterboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marko Velkovski, Nicole Hoover
Jun 05, 2018 -

Mark Wilson's Better Used Cars responded

On behalf us all of us at Mark Wilson's Better Used Cars, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Marko. We will be sharing your feedback amongst our team. Enjoy your 'new' vehicle and please come visit us again soon!

May 31, 2018

Trustworthy/Great service Mr Gardiner and Miss. Weller-Holiday were very pleastant and very well knowledge of the vehicles in stock. I would recommend my family and friends to More

by sarah_16_filice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Weller Holiday, Jonathan Gardiner
Jun 04, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars. We are happy hear Jonathan and Alyssa were able to help you through the car buying process. We look forward to seeing you again!

May 31, 2018

Excellent Customer Service A friend of mine recommended I check out Mark Wilson's, and I am so glad I did! My salesman, Jon G., was amazing throughout this whole process! I wa More

by Paula Rumbolt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Gardiner
Jun 04, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your kind words! We glad to hear you were able to find a a great vehicle, and Jonathan was able to make the car buying experience, a great experience. Have you heard about our referral program? Go to www.shopwilsons.com under the Reviews/ Referrals tab for more information! The Wilson's team hopes you enjoy your new vehicle and look forward to having the pleasure of seeing you again!

May 31, 2018

Great cars, Good service, Decent Price! Bought a Kia Soul without much hassle considering my poor credit rating. Never felt shamed or condescended to as a customer and had a positive experie More

by maruggles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fonseca, Sarah Teles, Lauren Ackerman
Jun 04, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars. We are happy to hear that you were able to find a car of your liking, and we would like to apologize for any inconvenience you experienced. We appreciate the comments so we can continue to improve our process. Enjoy the 'new' ride!

May 31, 2018

Not a good experience unfortunately Only thing that brought us back was the fact we liked the car we bought Thanks again Mike G. for working with us in this unhappy situation More

by SToste
Recommend Dealer
No
Employees Worked With
Mike G. was the sales rep,,,GREAT guy,,,in a bad situation,,but he made it work,,thanks Mike :), Jason Beyers, Stella Roeder
Jun 06, 2018 -

Mark Wilson's Better Used Cars responded

Our entire team apologizes for the inconvenience you have experienced. If there is anything we can do to win back your business we would be happy to help. Please reach out to one of our Sales Managers - Neil, Scott or Mark at (519) 836-2900.

May 30, 2018

AWESOME I bought a new vehicle with 18000km on it. I drove it for a month and then the brakes went on the vehicle costing me an extra $700. Kristy went throug More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristy Hagget
Jun 05, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars. We would like to apologize for any inconvenience you experienced. We appreciate the comments so we can continue to improve our process.

May 30, 2018

Great Service/Prompt Delivery Jon along with other associates of Mark's helped myself get into a great vehicle...I would recommend this dealership if you are in the market for a More

by rkim8k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gardiner, Jonathan Gardiner
May 30, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars. We are happy to hear that you had a great experience and were able to find a great vehicle.

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