Mark Wilson's Better Used Cars
Guelph, ON
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1,836 Reviews of Mark Wilson's Better Used Cars
Great purchasing experience! We just picked up our new (used) car from Wilson’s and were really happy with the experience. From our initial inquiry about the vehicle to pick up, R We just picked up our new (used) car from Wilson’s and were really happy with the experience. From our initial inquiry about the vehicle to pick up, Rod and Marco were fantastic to work with, as were the other staff there. People were friendly and were clearly knowledgeable about the vehicles. Our test drive was easy - they gave us lots of information about the vehicle up front and were honest about things like the quirky remote starter. While they do get a lot of cars from Quebec (where people don’t always report accidents the same way), they were able to show us a paint depth report that reassured us that there were likely no repairs that wouldn’t show up in the Carprood. There wasn’t any pressure to buy and while they don’t offer much wiggle room in the price, it was already the lowest in comparison to what we could find online, so that wasn’t bad. Jon, from financing, was great and provided lots of information about warranties, without being pushy about them. Everyone was super responsive when we had questions (we usually got email responses within minutes) and we got what felt like a pretty fair deal on our trade in, considering that it was a very well-loved car. Overall, it was a quick and painless process with Wilson’s! More
Painless I am new to the area and was searching for cars on line when noticed quite a few of the cars I was interested were at this dealership. I attended Mar I am new to the area and was searching for cars on line when noticed quite a few of the cars I was interested were at this dealership. I attended Mark Wilson's and was introduced to Ron Harris. Ron was easy going and not pushy and was a pleasure to work with. I visited one other dealer before Mark Wilson'sBetter Used Cars and was not impressed with sales person or what they would give me on trade. Wilson's gave me $1500 more for my trade! Thanks for everything and I will see you again when it's time for a new car. More
Good timing They explained the needed repairs and gave accurate pricing. Done in a timely fashion. Mechanic also explained some issues that were corrected. Alwa They explained the needed repairs and gave accurate pricing. Done in a timely fashion. Mechanic also explained some issues that were corrected. Always have work done to my liking. More
It's always a pleasure buying from Wilson's! They are friendly, professional and have a great atmosphere. They were able to get us exactly what we needed and we recommend them to everyone. They are friendly, professional and have a great atmosphere. They were able to get us exactly what we needed and we recommend them to everyone. More
Phenomenal Just purched my fourth vehicle from them, great value excellent sales Rep, very much satisfied with the car. Marko was the sales rep, dealt with him Just purched my fourth vehicle from them, great value excellent sales Rep, very much satisfied with the car. Marko was the sales rep, dealt with him always, very knowledable and honest guy. More
Just ok Truck on outside was good but the inside has stains .Was hoping for a clean truck inside and out.The staff was great to work with. Truck on outside was good but the inside has stains .Was hoping for a clean truck inside and out.The staff was great to work with. More
Rip off Buying my car itself was the easy part, it was a few months down the road the issues started. I learned only after I needed to remove the tire that I Buying my car itself was the easy part, it was a few months down the road the issues started. I learned only after I needed to remove the tire that I was not provided with a wheel lock key for my 4 wheel lock nuts, and could not remove it, I was offered a free oil change promotion when I purchased the vehicle and so I decided to take them up on that and ask about the wheel lock key while I was there. I showed up at 8:15 for a 8:30 appointment, signed off on the oil change and sat down... about an hour later I over heard the employee at the desk ordering parts for the same vehicle make as my own so I went to ask about it and very abruptly and rudely the man cut me off saying "it will be an hour." Confused, I asked what would be an hour as id already been waiting that long for the oil change. That's when he told me they were planning to remove my front cowling in order to access the headlight, and it would cost 110$. In addition, according to the employee, 'my tires (which I've driven less than 2,000 km on since buying the vehicle) are shot and they were going to replace them. 450$. At no point did they mention any of this work being done to me, I had my vehicle removed from the garage and left. After trying to contact my sales rep for several days (not returning my phone calls) I still do not have a wheel lock key. Terrible service, and they will absolutely try to rip off anyone who walks in the door. More
Amazing customer experience Everyone we spoke to was very friendly. They made my first car purchasing experience enjoyably. The price was great and all of the help was appreciate Everyone we spoke to was very friendly. They made my first car purchasing experience enjoyably. The price was great and all of the help was appreciated More
Challenger “Anderson Cooper” was my salesman he was knowledgeable and personable. Any issues Or concerns are being followed up by him in a timely manner. As t “Anderson Cooper” was my salesman he was knowledgeable and personable. Any issues Or concerns are being followed up by him in a timely manner. As this isn’t resolved just yet, there has not been any avoidance. Which is greatly appreciated. More
Couldn't ask for a better experience The people at Wilson's were great dealt with trevor for sales part of the transaction we were trading in and he was very understanding nice profession The people at Wilson's were great dealt with trevor for sales part of the transaction we were trading in and he was very understanding nice professional and pleasure to deal with then went to nicole for the business side and she was great as well quick and understanding thumbs up very pleasant not sure who I dealt with picking up the car but she was great as well we didn't wait around the whole team was welcoming and friendly was even early for picking up my car and no issues was leaving the lot with my old car traded and plates in hand driving my new car in 15/20 mins trevor even had a couple come in and ask for him and he told them he will be with them in a moment just need to finishing helping us which was great didn't get that at other places I've had this problem somewhere else where another paying customer came around and they forgot about us didn't have that here definitely recommend More