Mark Wilson's Better Used Cars
Guelph, ON
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1,836 Reviews of Mark Wilson's Better Used Cars
Awsome! The service center is very quick and knowledgable when it comes to any work needed for your vehicle! Would take my vehicle back there for more work! The service center is very quick and knowledgable when it comes to any work needed for your vehicle! Would take my vehicle back there for more work! More
Regular customer I’ve been to wilsons to purchase vehicles on two separate occasions and both times were very smooth. Although I personally would have liked more incen I’ve been to wilsons to purchase vehicles on two separate occasions and both times were very smooth. Although I personally would have liked more incentives due to the nature of my purchases and history but overall they are honest, hardworking people. More
0 after sale service Overall happy with our vehicle, however their after sale service is horrible. And their referral program is a joke. oh, and we have three decent sized Overall happy with our vehicle, however their after sale service is horrible. And their referral program is a joke. oh, and we have three decent sized chips in our windshield so make sure you give it a really good look over before purchasing. More
Rollercoaster ride..... I have mixed feelings about my experience. Rod was amazing and provided wonderful customer services however there were some issues once financing bec I have mixed feelings about my experience. Rod was amazing and provided wonderful customer services however there were some issues once financing became involved. I feel an EGO got in the way and the ball was dropped in the delivery of the vehicle. There seemed to be quiet a few issues with processes, communication and organization with in the company. In the end, things have worked out. I am on the fence on a recommendation, if I did it would come with an explanation of my experience. More
Fixed my truck These guys do an amazing job. Fast, reliable and quality work. Every time I come in... I am satisfied when I leave. When a call the service centre, These guys do an amazing job. Fast, reliable and quality work. Every time I come in... I am satisfied when I leave. When a call the service centre, they always call me back promptly with an answer. More
Snow Tire change The Service guy Dave was very rude and unwelcoming. After they changed the tires to snow tires, the tire lights came on after a few miles of driving t The Service guy Dave was very rude and unwelcoming. After they changed the tires to snow tires, the tire lights came on after a few miles of driving the car. I abhor going back to complain about it. I would prefer to take my car to somewhere else rather than having to deal with a bully called Dave. Very unprofessional guy. More
Excellent Friendly Service Excellent sales and customer service, everyone was friendly understanding. Had my vehicle in the shop at appointment time and was back on the road qu Excellent sales and customer service, everyone was friendly understanding. Had my vehicle in the shop at appointment time and was back on the road quickly. More
Incompetence When I bought my car to the service department they had no idea that the vehicle was booked. I was then asked who booked the appointment (how should I When I bought my car to the service department they had no idea that the vehicle was booked. I was then asked who booked the appointment (how should I know), I was then made to feel that this mix up was my fault, to which I clearly explained the situation. After about ten minutes the work order was found and my vehicle was repaired. Never again would I come here for service. More
Snow tires put on plus needed tires balanced and an alignmen Have a package price for seasonal changing of tires if balancing and an alignment is needed. Have single rate for balancing tires; not by per tire pri Have a package price for seasonal changing of tires if balancing and an alignment is needed. Have single rate for balancing tires; not by per tire price. More
Friendly Everyone was very helpful from start to finish. They took care of everything, and gave me a very good deal on a great truck. Sam my salesman was excel Everyone was very helpful from start to finish. They took care of everything, and gave me a very good deal on a great truck. Sam my salesman was excellent and Alexa took care of all the financing. There were no hiccups and the transaction was seamless. More