Mark Wilson's Better Used Cars

Great Purchase Experience I had a great experience with the team there. The lot was stock full of quality vehicles, no pressure to buy and helpful in talking about financing op I had a great experience with the team there. The lot was stock full of quality vehicles, no pressure to buy and helpful in talking about financing options. Jim's experience and authenticity shows. Stephanie was helpful closing the deal. They were both responsive along the way and flexible for my schedule and more. A really easy experience for someone as very busy as me. More

Excellent customer service I've purchased 4 cars from Mark Wilson's over the past 20 years and I wouldn't go anywhere else. Everyone from the salesman, finance dept, service dep I've purchased 4 cars from Mark Wilson's over the past 20 years and I wouldn't go anywhere else. Everyone from the salesman, finance dept, service dept and managers gave me nothing but respect and totally looked after my needs More

Love my Juke!!! Mark Wilson's is patient, reliable and accommodating! Sunny and Liz were absolute pleasures to work with. I love my car and I'm sure when the time com Mark Wilson's is patient, reliable and accommodating! Sunny and Liz were absolute pleasures to work with. I love my car and I'm sure when the time comes to get another vehicle I will visit Sunny again! More

very good expereience and friendly Not pushy at all would reccemend this dealership to anyone who is looking around for a vehicle to purchase many makes and models Thanks again guys Not pushy at all would reccemend this dealership to anyone who is looking around for a vehicle to purchase many makes and models Thanks again guys More

Great. Glad you moved to a larger lot. A lot of people crammed in at the York road location. Karl was great. Stephanie was great too, explained all the warr Glad you moved to a larger lot. A lot of people crammed in at the York road location. Karl was great. Stephanie was great too, explained all the warranties to us. More

Honda civic I bought a honda civic a couple months back and i must say i am very impressed with the service and effecient staff the guelph dealership offers. I ne I bought a honda civic a couple months back and i must say i am very impressed with the service and effecient staff the guelph dealership offers. I needed the car by a specific date that inquired them to speed up the process which they did! Thank you for a great car! More

At the end of the day, ended up happy After I picked up the vehicle and drove it home, I discovered that the underside of the bumper was loose and only being held onto the car by 2 zipties After I picked up the vehicle and drove it home, I discovered that the underside of the bumper was loose and only being held onto the car by 2 zipties (!). I immediately e-mailed my sales rep and they apologized and let me know that they would do whatever was necessary to make me happy with the vehicle. That being said, I ended up taking the car in for a service to fix the bumper + a few other things I had noticed after owning the car for a few days - and they did a great job taking care of everything! However, the problem with the bumper really should have been noted by the service centre PRIOR to pick-up - as I personally believe it was a safety issue, and if a routine inspection had been done... would have been obvious to anyone with two eyes in their heads. I just hope the issues weren't the result of an accident... Nonetheless, I am happy with the overall service. Just a bit of an inconvenience. And when a dealership moves as many cars as Wilson's does, it's not surprising that there are oversights occasionally. More

relatively great experience. had a great time shopping for my new car at Mark Wilson's. especially Jim Gray did a great job with us. Wasn't pushy and let us try out car on our own had a great time shopping for my new car at Mark Wilson's. especially Jim Gray did a great job with us. Wasn't pushy and let us try out car on our own. the car was in great condition and great price. Jim was a great experience there. . More

Amazing Experience Purchasing My First Car! I had an incredible experience with Mark Wilson's Better Used Cars... I've owned one vehicle before the new one, a hand-me-down from an older sis I had an incredible experience with Mark Wilson's Better Used Cars... I've owned one vehicle before the new one, a hand-me-down from an older sister. It lasted about a year and a half, and then started deteriorating quickly! I had to get another car, and fast! I tried several dealerships.... a corporate Mazda in Brampton, a used dealer in Scarborough (they were absolutely terrible) and my parents were also constantly searching for a great deal! We were using the web and my parents had provided the link to a batch of cars; one was a Honda Civic at Mark Wilson's. We checked all the other cars out first, because they were in neighboring cities and because the car at Mark Wilson's was $1000 more than all the others, and located in Guelph. But after searching and searching, we thought.... why the heck not? We went on a Sunday. I remember thinking it was unbelievably busy for a Sunday. People were going for test drives left, right and center. I was worried the car I was interested in had been sold with how packed the place was. We waited around for 15-20 minute; the rep who was supposed to deal with us was closing a sale. Another rep kept glancing at us, seeing if we were helped, and he eventually approached and asked - we said we were still waiting and he offered us Hot Chocolate and returned after 5 minutes. His name was Mike F, the man who eventually sold me my car. They brought it out, scanned my father's drivers license, and we went for a test drive. The car was smooth, the clicks were low, and I was pleased. I liked that the car had a spoiler and a sporty look; I liked that the engine was very quiet when starting the engine, I thought the clutch was quite sensitive and therefore wasn't worked in or super old - I was impressed overall. I knew I wanted it before we got back to the shop. Once we got back, I basically said "I'll take it!" We talked some more, they agreed to do some work to make it ready for me, and within two weeks or so, the car was mine. I didn't opt for warranty. Warranty is expensive so unless your car is also very expensive, it might not be worth it. In my case, it wasn't. Shari was my finance person; she explained everything very thoroughly! Although I didn't get the warranty, I have faith that the warranty would be properly serviced and taken care of if you did get it, and here's why.... I had two issues with my new (used) car after taking it home! Firstly, the spoiler had a paint bubble underneath it. It was the type of bubble that had rust around the bubble, and would eventually flake off and be a hole in the paint. When I mentioned this to them, they had me get quotes from several shops and were initially going to pay for the repairs. After getting the quotes, the manager (I think his name is Steve, I could be wrong about this) had me bring the car into the shop and they said they would fix it themselves. I live an hour away, so they put me in a Mazda 3 2010 for a couple days. When I got the car back, it looked great.....for two weeks....then I noticed another issue. The paint on the top of the spoiler was getting sun spots. The roof.....unreal. The sun was literally peeling the paint right off. My nice new car looked like it had a skin disorder. I sent them pictures, and they said "oooh that doesn't look good - how soon can you bring it in?" Might I add, I had just passed my 'One-Month-Warranty' from the initial purchase. I brought it in two days later, got it back about 5 days later, and they had repainted the roof and the spoiler once again. And man oh man the car looks good! I will always go to Mark Wilson's first, when looking for a used car, and I would recommend this place to ANYONE! After jumping from dealer to dealer, I finally found a reputable, and respectable one. Mark Wilson Better Used Cars all the way! PS. They were switching locations just as I was picking up my car for the second time, so I was at the old facility. I'm sure things will only get better! PPS. All of the employees are gems! There's a guy who i often see in a red hat outside, his name might be Jerry.. he put my personalized plate holders on for free, called a guy who installed rims for me for free, and was overall very keen to assist. Jeez, I'm so glad to have found this place. They made my first car purchase very relaxing, and I didn't feel as though I was being ripped off. Mark Wilson's....5/5 More

Great Experience Miguel is extremely knowledgable and helpful. We loved the no pressure sales of this dealership. Really happy with our new SUV and we would definitely Miguel is extremely knowledgable and helpful. We loved the no pressure sales of this dealership. Really happy with our new SUV and we would definitely recommend this dealer! More