Maranello BMW

worse BMW dealership Got an appointment 3 weeks a head and a day before my appointment got a call that they are extremely busy and can not honor my appointment! Another Got an appointment 3 weeks a head and a day before my appointment got a call that they are extremely busy and can not honor my appointment! Another time ,Have to wait an hour while my service was done to bring my car out from Garage! They called me that Car is ready but I had to wait another hour.....I will not buy my next car from this dealership and will look for another place to service my car More

POOR SERVICE, DISHONEST, NO CUSTOMER SERVICE I own a bmw 328i 2008 model recently i had annual inspection done for the motor vehicle where i had head lights and and oil changed cost me some where I own a bmw 328i 2008 model recently i had annual inspection done for the motor vehicle where i had head lights and and oil changed cost me some where around 600$. About 2 weeks after this annual inspection my vehicle's ac unit was blowing warm air, i had the same exact problem when i first bought this motor vehicle at MARANELLO BMW dealer last year in 2014 and had it serviced at Maranello BMW dealer. Took it to the dealer today to get this problem dealt with. Now they are telling me that the whole a/c unit needs to be replaced and i have to pay some where around 1600$ to get it fixed. They are dishonest and treat you with no respect. I told them that all parts are under warranty for 24 months since i had my a.c unit serviced last year at the dealer. They are telling me that the problem now is that whole a/c unit needs to be replaced. Also when i brought my vehicle in for annual inspection i was under the impression that a/c unit gets checked how ever service advisor rep informed me that this was not the case. Then i spoke with the general manager of the dealer and he informed me that the a/c unit does get checked under annual inspection. They don't even know whats right and whats wrong. I had a terrible experience with this dealer and will never buy another bmw vehicle again. More

Service advisors lie through there teeth My car will never go to this dealer again. Service advisors lie about work that was performed under warranty that was never done. Called them twice an My car will never go to this dealer again. Service advisors lie about work that was performed under warranty that was never done. Called them twice and left msg's no calls where ever returned. If u have an M car take it to budds. More

Bought my first BMW I purchased my first BMW from this dealer, and they have been there for me whenever I needed assistance with my car. I recommend this dealer to all my I purchased my first BMW from this dealer, and they have been there for me whenever I needed assistance with my car. I recommend this dealer to all my friends! More

I have been dealing with Maranelo for 10 years. Every time I go there I ask myself WHY? There is never a pleasant experience. BMW has very poor representation. If there was only another dealer clo Every time I go there I ask myself WHY? There is never a pleasant experience. BMW has very poor representation. If there was only another dealer close by! I would never return. More

Great service, freiendly staff. I have purchased 3 cars from Maranello BMW. In the past, their service has been less than stellar; but what a difference new management makes. In the I have purchased 3 cars from Maranello BMW. In the past, their service has been less than stellar; but what a difference new management makes. In the past 6 months the service went from dreadful - to outstanding. Before they didn't seem to care at all, and now I feel think their number 1 priority when I have my car in for service. What a fastastic improvement, congratulations on a job well done. More

Extraordinary service Had my M5 in for a minor issue and decided to wait for it since the service advisor said it wouldn't take too long. While waiting in the lounge I h Had my M5 in for a minor issue and decided to wait for it since the service advisor said it wouldn't take too long. While waiting in the lounge I had the pleasure of seeing my next baby. After the exemplary experience I had with the sales department, the sales person and obviously the drive. I decided to pull the trigger on the 2015 model. Haven't regretted it yet. They delivered as promised and gave me more than feature market value for my trade. Thank you Maranello BMW. More

Smooth talkers I wish I would have read these reviews before I got the amazing sales pitch! I am so upset with the service at this dealership, it is terrible!! I was I wish I would have read these reviews before I got the amazing sales pitch! I am so upset with the service at this dealership, it is terrible!! I was warned before I bought my x5 , but I figured... How bad can it be? Now I know the answer. BAD I called in for service for a few different electrical issues, and was told the earliest date would be in a month, and I will not get a loaner.. I have never heard of such a thing. I will never buy a BMW again!!! What a mistake More

Worst service experience in my life This dealership should have its license revoked. Oil change took them two day, they left me with no car, service advisor was unreachable, so I had to This dealership should have its license revoked. Oil change took them two day, they left me with no car, service advisor was unreachable, so I had to get my friend to drive me there to talk to him. Shuttle driver almost killed me - going 90 km/hr on Weston. I filed complaint with BMW Canada More

Horrible dealership Please go to Mercedes or Porsche in the closest vicinity. The service and personnel are arrogant and incompetent. - I will never purchase a BMW again Please go to Mercedes or Porsche in the closest vicinity. The service and personnel are arrogant and incompetent. - I will never purchase a BMW again nor would I purchase any vehicle from the Maranello group. - the fact that BMW of North America allows dealerships to be run like this shows well on their brand as a whole. More