Maple Mazda

Terrible experience to buy a used car This is a long review but read it patiently if you care about your money and time. My wife and I decided to buy a used car as a second car and after This is a long review but read it patiently if you care about your money and time. My wife and I decided to buy a used car as a second car and after searching online and several test drives, we found a 2014 Mazda 3 with clean car proof and required spec at Maple Mazda. As I had bought my first car from this dealership and I was happy, I thought it's the best choice. After test drive, I found couple of issues such as vibration in front rotor, some scratches, missing second fob key and a small crack on the display and etc .After negotiation on the price they promised to fix all issues .They assured me all the works would be done in 3 business days, so we signed the agreement on Saturday and they promised to give us the car on next Friday. On Friday morning I took a look at the car parked outside the dealership as I was passing by and going to work and I found it exactly the same as it was without even a small change, with all scratches and everything. I called them and they said the car would be ready on Tuesday as the they were busy and due to the upcoming long weekend, we can pick it up on Tuesday. Eventually Tuesday after 10 days, we went there and they brought the car. Oh my God you don’t believe it, it was a nightmare. There was a new big scratch and dent on the rocker panel, the existing scathes were still there filled sloppily with a touchup pen that a baby could paint it better. They didn’t even touch the back rotor and caliper as the rusts were all there. Inside detailing was xxxxty and clumsy. I was so angry and my wife so upset, we talked to the salesman and he said he needs to send a car to the body shop but the general manager ( ROB) had the authorization and once we wanted to talk to him , I was told he was gone for dinner but He was there inspecting the car 5 minutes before our talk. How a responsible person such as a general manager can be rude and inconsiderate to leave the customers without even apologizing and taking care of a situation. The sales person told us he would take the car to the body shop and everything will be fine by tomorrow which was a big lie again as all those works needed more time. Finally, we got the car on Saturday after 2 weeks since we paid the deposit which was much better than before due all affords the sales person put on the car. I wrote this situation for whoever wants to buy a car especially used one from this dealership. Be careful they do and promise everything to convince you to buy a car but after signing the contract they don’t give a xxxx. It’s all about money and I think their general manager, Rob who was in charge, didn’t even bother himself to apologize for the delay and all the xxxxty jobs they had done on the car. I never go back there for any purchase or service even though I was their loyal customer. More

Very customer-service oriented, great experience! Took the time to explain each feature in detail, was not feeling pressured to buy and overall made the experience very easy! Vinny was informative, kn Took the time to explain each feature in detail, was not feeling pressured to buy and overall made the experience very easy! Vinny was informative, knowledgeable and very friendly, great job! More

Vinny Dasilva Vinny the Sales consultant was very helpful. He was able to secure the price I needed and extras. I would recommend Vinny Dasilva if your car shoppin Vinny the Sales consultant was very helpful. He was able to secure the price I needed and extras. I would recommend Vinny Dasilva if your car shopping at Mazda Maple.. I went browsing fior a Mazda CX-9 GT and walked out with a Mazda Signature. Mazda Maple have great experienced and friendly staff, from Finance to the Sales Manager.. Thanks Vinny . Gérard. More

Excellent service As skeptical as I was about purchasing a brand new vehicle for the first time, Vinny assessed me through the process and answered all my questions in As skeptical as I was about purchasing a brand new vehicle for the first time, Vinny assessed me through the process and answered all my questions in the most helpful manner looking to meet all my needs and definitely exceeded my expectations. Excellent service and great attention from all the departments More

Great Customer Service with Vinny! I just purchased my first car... thanks to Vinny. He delivered great customer service, expressed adequate knowledge of subject matter, transparency a I just purchased my first car... thanks to Vinny. He delivered great customer service, expressed adequate knowledge of subject matter, transparency and patience which convinced me into purchasing my Mazda 3 sedan, and I am totally enjoying my ride! At first I was so scared and skeptical. I was so naive about cars and felt that the dealership might take advantage of that. Vinny carefully delivered detailed explanation and clarification whenever I raised concerns no matter how 'annoying' they might have seemed. I have much better understanding of my car, and the concept of owning/financing a car. I purchased the car at a very decent price! Thanks to the Maple Mazda team! More

Awesome experience with Vinny We were looking at purchasing a new mazda from maple mazda. Vinny assistanted us and was extremely patient and understanding. He is really a genuine p We were looking at purchasing a new mazda from maple mazda. Vinny assistanted us and was extremely patient and understanding. He is really a genuine person and will go out of his way to get you the best deal. We will be purchasing from Vinny in the near future. No need to shop around Vinny is your guy! Thanks! More

Excellent service Vinny is the man! Friendly, professional, and very efficient. So happy with my CX-5. From the day I walked into the dealership to the day I drove away Vinny is the man! Friendly, professional, and very efficient. So happy with my CX-5. From the day I walked into the dealership to the day I drove away I always felt looked after- Thanks Vinny! More

First Mazda Vehicle Had been a American customer. My lease expired on my last Chevrolet Cruze, and I decided to go for a Mazda. Vinny and rest of the team took good care Had been a American customer. My lease expired on my last Chevrolet Cruze, and I decided to go for a Mazda. Vinny and rest of the team took good care of me, and helped me see what all was available as per my needs and budget. They accommodated me very professionally and helped me finalize a deal for a Mazda 3 GT premium. I am happy with the service received so far, and hoping that the vehicle performs good in the coming years. Looks very promising! Thanks guys. More

A friendly environment After Ford, Mercedes and Volvo Cars over the years, I decided to buy a smaller machine because I am all the time alone. Vinny from Maple Mazda was ver After Ford, Mercedes and Volvo Cars over the years, I decided to buy a smaller machine because I am all the time alone. Vinny from Maple Mazda was very helpful. I was interested in Mazda CX 3 GT because I read many favorable reviews about it. Vinny was clearly trying to put my needs first and thanks to that I got an excellent deal. I strongly recommend him. More

First Mazda Have been a long time Acura customer. My lease came up on my last Acura and decided to see what else was out there. Vinny and the team took great time Have been a long time Acura customer. My lease came up on my last Acura and decided to see what else was out there. Vinny and the team took great time and care showing me the Mazda line up and selecting the right vehicle for me and my family. We couldn't be happier. Service was outstanding. Definitely worth visiting this dealership and giving Vinny an opportunity to give service your new and used vehicle needs. He is very professional and courteous. Definitely will be back for any future vehicle requirements. More