Maple Honda

[Buying]Honda CRV - 2018 - Exceptional Service So I went in to get a car but I got an elder brother instead. To put it in other words, if you get a car from Ray Mehta, you get a relationship first So I went in to get a car but I got an elder brother instead. To put it in other words, if you get a car from Ray Mehta, you get a relationship first and then the car as a bonus. If you are someone who wants a genuine and a transparent deal following your timelines, look no further. I spent quite some time researching about the car and I ended up getting a CRV-2018. Ray was very transparent in explaining me the details of the lease and what options to choose. Ray also accommodated my request for getting the car at a very short notice on the day and time of my choice. He walked an extra mile at every single step of the deal and also clarified my doubts even on weekends. I would highly recommend Ray Mehta and the Maple Honda team which helped me to buy my first car in Canada. It was a very pleasant experience overall and I would love to get more cars from them in future. Kudos to Ray and the team and Good luck for the future business! Cheers! Sid More

Made like easy! Buying a new car is time consuming and stressful. Tom took the stress out of the process by working with me in a way that made it easy and seamless. I Buying a new car is time consuming and stressful. Tom took the stress out of the process by working with me in a way that made it easy and seamless. It was a great overall experience. More

Great experience I bought my first new car from Maple Honda. Great customer service without the pressure. Thanks to Tom for taking the time to walk me through all the I bought my first new car from Maple Honda. Great customer service without the pressure. Thanks to Tom for taking the time to walk me through all the necessary steps to acquire my car. More

Professional Service Andrew Arden has the best customer services ever. He makes you feel very comfortable and very honest. He’s very quick to do follow-ups. I would highly Andrew Arden has the best customer services ever. He makes you feel very comfortable and very honest. He’s very quick to do follow-ups. I would highly recommend Andrew for a recognition of a complete package what a sales representative should be, courteous and professional, Andrew is one of the reasons I still service my car at Maple Honda. More

Purchased my first car! Very friendly customer service. The dealers are knowledgeable about their vechicles; they answered all questions my mom and I had. Tom Tran was especi Very friendly customer service. The dealers are knowledgeable about their vechicles; they answered all questions my mom and I had. Tom Tran was especially helpful, he made this experience as smooth as possible... definitely hassle free! We will definitely recommend any friends and families to Tom when they’re looking for a new car :) Thank you! More

experiencebuying a car here is great Abdul rehman is very helpful and friendly was nice experienced buying a new car at this dealership. keep up the good work thank you abdul Abdul rehman is very helpful and friendly was nice experienced buying a new car at this dealership. keep up the good work thank you abdul More

EXCELLENT I had the pleasure of dealing with Andrew Arden who was not only knowledgeable but had probably the most amazing customer service skills I have encoun I had the pleasure of dealing with Andrew Arden who was not only knowledgeable but had probably the most amazing customer service skills I have encountered from a Sales person. Highly Recommend Andrew. More

Remarkable Buying Experience with Ray I was looking to a 7 seater vehicle for my family and few vehicles in my mind and a lot of confusion. When I walked into the Maple Honda dealership I was looking to a 7 seater vehicle for my family and few vehicles in my mind and a lot of confusion. When I walked into the Maple Honda dealership , I had seen a few other vehicles already and talked to sales guys. Ray was completely different from rest of guys I talked to you. He guided me of what market as a whole has to offer in my price range in general as well as what Honda Pilot. He gave me a deal and asked me continue checking and driving other SUVs the market and if I am comfortable with price vs my need for of any other vehicle , feel free to go for it. After I can back with all my research , being convinced about Pilot , he did to treat me as i expected ( i expected that since i have come back 2nd time he would not be interested in any more talk and make me sign it). But he still spend another 2 hours with me patiently answering all my question and adjusting the to offer to suit my budget and needs. I never expected that. Hats off to Ray. I was very happy and satisfied driving a SUV for my family from Maple Honda. Would be happy to refer any one to Maple Honda and Ray More

Customer service Andrew Arden has the best customer services ever. He makes you feel very comfortable and very honest. He’s very quick to do follow ups. I would highly Andrew Arden has the best customer services ever. He makes you feel very comfortable and very honest. He’s very quick to do follow ups. I would highly recommended Andrew for a recognition of a complete package what a sales rep should be. More

Staff Incompetence My step-daughter dropped her car off for maintenance and to have her tires changed for the season. Maple Honda pre-charged her for a portion however My step-daughter dropped her car off for maintenance and to have her tires changed for the season. Maple Honda pre-charged her for a portion however a balance owing remained for payment at time of pick-up. She asked I pick-up her car and pay the balance owing. When I arrived at the service counter two young females were engrossed on their phones and it took a bit before they noticed I was there expecting service. I gave them my step-daughter's name, I was handed a set of keys and asked to pay $1414.38. I paid this amount in full by MasterCard. When I asked where her car was parked one of the females waved her arms and said 'out there somewhere'. After about 10 minutes of searching I found her car however the keys I was given wouldn't work. I went back inside - they had handed me the keys to someone else's car and had applied my credit card payment to the wrong invoice!!!! It took the next 40 minutes for them to determine what they could possibly do to correct the error and subsequently called MasterCard to 'void' the payment. That was 5 days ago and I still don't have my money back!!!! In the meantime they're chasing my step-daughter for the true outstanding balance on her vehicle...of course she's refusing to pay until I get my $ refunded. I have three serious issues with this dealership: (1) the incompetence of staff charged with handling client invoices and payment processing (2) the issue of being handed the keys to the wrong car. If I were not an honest person I could have driven off in a virtually brand new car. I wonder how the dealership's insurance company would handle that claim not to mention the owner of the car when they found it was missing. (3) the lack of accountability by the Accounting Manager to quickly and efficiently handle this situation to a client's satisfaction. There should have been immediate action taken on Monday to refund the $ in full. Instead I was told it wasn't the dealership's fault but that full fault lay with the credit card payment processing firm as they were hanging onto the $. I wonder how she'd react if it was her $ my company was hanging onto. This dealership is off our list as far as doing any future business! More