Mainland Ford

This dealership just plain bad. Where to begin with this dealership. In 2015 I bought a slightly used ford focus from this place. The whole experience dealing with the sales manager Where to begin with this dealership. In 2015 I bought a slightly used ford focus from this place. The whole experience dealing with the sales manager Brandon was pretty sour. He lied to us about a few things. In the end we liked the car. It was hard to find a manual ford focus in se trim. So we bought despite many red flag. When we came to pick up the car for delivery it was dirty and didn't even have a full tank of gas. Okay fine, somebody forgot to prep the car for delivery. It can happen. The worse part was he did even have the second key. He then proceeded to tell he was going to mail it to me. Three weeks go by and I have no key arrives. I drive back there, which is about 50 km's from my house and ask for the key. The salesman does not even remember me. I wait for about 1 and half for someone to finally show up with key, which had supposedly been mailed three weeks prior. I vowed never to go back there. Recently I have been looking for a new truck. On the ford website I found the specific one I was looking for, unfortunately it was at the worst possible dealership Mainland Ford. I reluctantly gave them a call to make sure they had it. The salesperson said yes, so i went there again. Thought after two years maybe I could forgive them for the worst car buying experience I have had. ( I buy a lot of cars) and give them a chance to make it up. I show up there, the salesperson has the truck parked in the front ready. I look at for a while and decide I like it. I wasn't going to test drive it cause it was new and I had driven a few of them in my hunt to find the right one. I was getting a little excited cause my search was hopefully coming to an end. I agreed I like it and let the salesman go inside to go it to start working out numbers. I decided to go and have moment with it to take in everything. I start the engine and discover there are 8900 km's on the truck. I run inside angry and ask why are there km's on a new truck. After getting me to drive there(50 km's) he then proceeds to tell me it's the managers demo. I wonder how long it would have taken him to tell me if I hadn't discovered it on my own. I will never go back there again. Just a joke of a dealership. Gives ford a bad name More

Very helpful I bought a used Explorer here. Beautiful car. I had a few issues with it after purchase and they went out of their way to help. I am very happy with h I bought a used Explorer here. Beautiful car. I had a few issues with it after purchase and they went out of their way to help. I am very happy with how they made it all better. Very friendly staff and just good people. More

Professional Sales I haven’t bought a vehicle from a dealer in many years. Initially we scheduled to meet one lady but she was unavailable so we got Zack. Very glad we I haven’t bought a vehicle from a dealer in many years. Initially we scheduled to meet one lady but she was unavailable so we got Zack. Very glad we did. Zack was super professional and went to great lengths to make sure we got the right deal, right price and right treatment. If there was a glitch or delay in the process Zack took care of it. Certainly one of the most pleasurable buying experiences I’ve had. Very happy! More

The worst service I have ever had (or ever hope to have) I took my 2008 Ford Ranger 4x4 in for servicing January 9, 2017. I had the same service advisor for all of these issues. The primary complaint was tha I took my 2008 Ford Ranger 4x4 in for servicing January 9, 2017. I had the same service advisor for all of these issues. The primary complaint was that it was difficult to get the truck into gear especially when the weather was cold. Mainland Ford took 11 days to replace the clutch, machine the flywheel, and install a new master cylinder. This cost me just under $3000. Two months later (March), the same problem occurred. I took it back and they re-bled the master cylinder. In June, when traveling to Kelowna, it happened again. I took it to Orchard Park Ford and they re-bled the master cylinder. This was covered by Mainland Ford. In July, I was in Kelowna again, the same thing happened, and Orchard Ford bled it again, but this time I was charged an additional $176.46. Mainland Ford offered me in store credit for that amount. When I drove home (July), the problem was already re-occurring so I took it back to Mainland Ford. They replaced the clutch master cylinder. In November 2017, the problem occurred again - the exact same problem I took it in for the first time 10 months previous. At that point, I had absolutely no faith that Mainland Ford was willing to fix the problem so I took my vehicle to Ocean Park Ford. They replaced all parts on warranty. It has been 7 months and the problem has not occurred since. Mainland Ford cost me considerable money, time, and the inconvenience of not having my vehicle in working condition for considerable stretches of time. I would never recommend this service department to anyone. I would however recommend Ocean Park Ford - excellent service! More

Excellent Just bought a new Escape from Mainland Ford. Sales rep -Jordana Frost was absolutely fantastic - very helpful & knowledgeable. I would definitely gi Just bought a new Escape from Mainland Ford. Sales rep -Jordana Frost was absolutely fantastic - very helpful & knowledgeable. I would definitely give her the highest possible review...is there an 11 or 12 out of 10!!! The other staff: mgr Scott Brown, Customer service spec. Steven MacNeill, finance Taylor Berge & several others were very helpful as well again easily rate 10/10...great experience. Thanks so much Fran More

Stressful ford My family and I visited this dealership to initially inquire how much is their offer for this specific car that we wanted, Arianne the sales rep was v My family and I visited this dealership to initially inquire how much is their offer for this specific car that we wanted, Arianne the sales rep was very helpful and patient with us and got us the price we wanted and a deal was made. We ask them if we can leave the car overnight so they can install all the accessories we purchased and somehow get the car clean a bit because it was all dusty and beside we still have to come back the next day to finish all the paperwork as it was already getting late, they all agreed and we set an appointment. we return the next day to find out that nothing was done with our car and with thorough inspection we noticed that there were a lot of scratches on its exterior, we informed our sales rep about this, we also waited for almost an hour to meet with our financial advisor and finish our paperwork even though there was no other customers aside from us. After a lengthy discussion they told us to return after a week so they can finish whats needed to be done, we were so frustrated because of whats happening, the manager and financial advisor seems to ignore us after they got the deal! We were just lucky to have a very helpful sales rep but other than that I would say the experience was very stressful for us. More

Great experience I bought a mustang and the salesman was great and friendly and I never needed anything because the staff was so courteous. I would highly recommend th I bought a mustang and the salesman was great and friendly and I never needed anything because the staff was so courteous. I would highly recommend this dealership to any of my friends because of the way I was treated. More

Escape #5 and counting Traded in my 2015 Escape for a new 2018 (lease) I told ken what I wanted in regards to new car and what I wanted my monthly payments to be in order t Traded in my 2015 Escape for a new 2018 (lease) I told ken what I wanted in regards to new car and what I wanted my monthly payments to be in order to make it worth it for me to trade in early. He got me exactly what I wanted with quiet a few perks thrown in. This is my 5th escape all through same dealership, obviously they are doing something right,, More

Excellent Customer Service I went into Mainland Ford as they called asking if I would trade in my Escape. So they had to do the estimate so I would know what I would be getting I went into Mainland Ford as they called asking if I would trade in my Escape. So they had to do the estimate so I would know what I would be getting for my car before I would think about the trade in. Once I got that i looked at the Edge and the sales girl gave me the wrong price. So I cancelled the sale. The next day I got a letter from Scott Brown with coupons so I went back in and asked for Scott the manager and he did everything to change what happened around. He also introduce me to Keith, now he is great. Turned my whole day around. Put a big smile back on my face. So then I took the F-150 for a drive and we talked money and even though it was a bit more than I wanted to spend I bought it. I would recommend Keith any day of the year. More

AVOID GO TO ANY OTHER DEALERSHIP Mainland ford gave me the worst customer service possible. I go to them for a warranty repair and the service department refuses to even entertain me Mainland ford gave me the worst customer service possible. I go to them for a warranty repair and the service department refuses to even entertain me and send to me sales. Sales just wants me to trade in my 1 year old car that’s fully paid for and get a new car. No one won’t even listen to my warranty issue just trade trade trade. So I finally leave but still they keep calling me every few weeks asking if I want to trade. I am fed up with them. WORST CUSTOMER SERVICE More