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Londonderry Dodge Chrysler Jeep
Edmonton, AB
263 Reviews
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263 Reviews of Londonderry Dodge Chrysler Jeep
August 26, 2022
The discrimination I endured due to Ray SINCLAIR was horrific. I purchased one truck and the cam shaft over heated so I had it towed back to Londonderry Dodge. I did not feel safe in that truck. So I horrific. I purchased one truck and the cam shaft over heated so I had it towed back to Londonderry Dodge. I did not feel safe in that truck. So I was shown another truck which I signed papers to purchase but Londonderry Dodge had not done an inspection and determined the truck was not road worth. So I went into speak with the General Sales Manager, Ray Sinclair who sat me down and told me that he makes all the decisions!!! And he had decided I had to forget the 2nd truck I had bought and forget that it had ever happened despite having signed papers and the first truck was mine and that was his final decision!!! His demeaner was excessively intimidating. As a woman he took full advantage of me and discriminated against me because I am a woman! If you're a woman do NOT ever go to Londonderry Dodge to deal with Ray SINCLAIR! More
by laurak8330
Employees Worked With
Ray SINCLAIR
Helpful August 09, 2022
I bought a 22 Compass Trailhawk Elite March 28, 2022 and have had several issues with it since. I brought it into Londonderry twice to try and get these 6 issues fixed. The first time it was left with have had several issues with it since. I brought it into Londonderry twice to try and get these 6 issues fixed. The first time it was left with them for 2 days, on the second day they called me and said it was done. I went to pick it up and asked what all they did and was told Nothing, that they couldn't find anything wrong. I spoke to the General Manager Mitch Buban and he spoke to Camille St. Laurent (Service Manager) and told me to make an appointment and that Camille St. Laurent would take care of the issues. The second time I brought it in Camille St. Laurent went on a test drive with me. On that test drive when we first started the stereo wouldn't play, after a few minutes it started playing and Camille St. Laurent asked me if I changed the station and I told him no that this was one of the 6 issues I have. Then we drove past a stationary photo radar and the notification (for photo radar) did not alert me that there was photo radar, I pointed that out to Camille St. Laurent, I then pressed the Nav button and drove past that photo radar again and this time the photo radar alert notified me. Camille St. Laurent said to leave this P. O. S. with them and they would look into it and fix it. The next day they called and said it was ready, when I got there once again Nothing was fixed and I was told that they contacted their Support desk and were waiting for instructions on how to fix it. Flash forward a month and I still have not heard from Londonderry so I called FCA and was told that I just had to wait for a software update for the Photo Radar Notification to be fixed and that they told Londonderry that. When I asked about the other issues I was told I would have to deal with the dealer. I called Camille St. Laurent and left him a voice mail, he returned my call the next day and told me that they can only fix issues they can find. Even though he personally saw 2 of the 6 issues but yet didn't fix them. I filed a complaint with BBB about FCA. FCA called me today Aug. 8, 2022 and told me that they spoke to Londonderry about these issues and Londonderry said they couldn't reproduce any of the issues and that they can't fix anything until they can reproduce the issues. Well what about the 2 that Camille St. Laurent saw first hand? So Londonderry lied to FCA. The issues I have with this P. O. S. are. 1. Adaptive Cruise will some times apply the emergency braking with nothing in front of me if a car next to me slows down or stops. 2. Some days the display won't come on at all. 3. Most times the stereo won't play for the first 10 minutes. 4. The fobs don't always work, some times it takes a few tries before the door will unlock. 5. Some times when I try to open the rear hatch with the fob or button on the hatch or using my foot the hatch will pop but not raise, I have to press the button again or use my foot again or use the fob again or lift it manually. 6. The photo radar notification doesn't work 3/4 of the time, I have to press the nav button and wait, then it will work for a day. With the way things are right now my only option to get these issues fixed is to file a lawsuit to force Jeep to buy this P. O. S. back and buy something else, you can be guaranteed it will NOT be a FCA vehicle. This is the second 2022 Jeep Compass I bought, the first one was December 31, 2022 and it had all these same issues and mechanical issues. That one when back because the dealer I bought it from sold me the wrong one. More
by Aaron
Employees Worked With
Camille St. Laurent
July 28, 2022
hi. ..Lyle was very helpful....Craig was very patient with the paper work...The crew in sales was very helpful and patient... ..Lyle was very helpful....Craig was very patient with the paper work...The crew in sales was very helpful and patient... More
by Darren
Employees Worked With
lyle, Craig...
July 15, 2022
The experience with the staff at Londonderry was awesome. They made the whole process of buying a vehicle easy and understandable. They did everything they said they were going to do and then some. Thanks ve They made the whole process of buying a vehicle easy and understandable. They did everything they said they were going to do and then some. Thanks very much to our new friends at Londonderry Chrysler Jeep. More
by darrelljohb
Employees Worked With
Kayam-sales , Justin-finance
July 08, 2022
Was very impressed with Londonderry Dodge, treated me like a Dealership should, no pressure tactics . The Sales person Kayem Shivji was Excellent, he listened to what I was looking for and we took it fro like a Dealership should, no pressure tactics . The Sales person Kayem Shivji was Excellent, he listened to what I was looking for and we took it from there. I Drove home satisfied with the newer Truck I just purchased.👍 More
by ronmcdiarmid
Employees Worked With
Sales Manager, sales, Kayem Shivji
June 28, 2022
The minute I walked in l could see and feel the difference from the previous dealership l had visited over the last month. Keep up the good work guys difference from the previous dealership l had visited over the last month. Keep up the good work guys More
by Cory.mack
Employees Worked With
Raf Samad
June 25, 2022
While repairing some clutch issues with my Jeep, Londonderry Dodge found some problems with the transmission that needed fixing. The gave me a loaner, kept me abreast on what was happening over the Londonderry Dodge found some problems with the transmission that needed fixing. The gave me a loaner, kept me abreast on what was happening over the 14 days that they had the Jeep, and did all the work under warranty so I wasnt billed a cent. Having just come back from a 1000km road trip to Saskatchewan, I am happy to report the Jeep is just fine. Thank you Londonderry Dodge for all your work on this issue and covering all expenses under warranty. More
by Darryl Staflund
Employees Worked With
n/a
June 22, 2022
Great customer experience. Friendly, knowledgeable staff. Our sales rep Carter was amazing! Would definitely buy from them, again. Friendly, knowledgeable staff. Our sales rep Carter was amazing! Would definitely buy from them, again. More
by dellameurin
Employees Worked With
Carter, Jason, and sales manager
June 22, 2022
The Worst customer service I’ve ever dealt with. Purchased a brand new jeep a month ago… they’d call every day sometimes twice a day. Now that I own the vehicle and having issues with the finance de Purchased a brand new jeep a month ago… they’d call every day sometimes twice a day. Now that I own the vehicle and having issues with the finance department not paying off my other vehicle and payments still coming out for my old and new vehicle the whole dealership is a ghost town.. been calling for nearly 2 weeks and we’ve left a good 6-8 voicemails… still have yet to hear back from them… I wouldn’t purchase a new wiper blade from these guys let alone another vehicle… extremely disappointed with there customer service. More
by jneveu24
Employees Worked With
Yousef finance manager
