Londonderry Dodge Chrysler Jeep

My partner and I recently bought a 2014 Jeep Cherokee Trailhawk. What a beautiful car! But the dealership personnel on the other hand, not so much. Right off the bat after test driving the Cherokee, we w Trailhawk. What a beautiful car! But the dealership personnel on the other hand, not so much. Right off the bat after test driving the Cherokee, we were brought into the little cubicle to discuss the numbers. Our sales lady had gone to the manager to figure out some numbers. Upon arriving back to us, she place the written bill of sale in front of us and show us the numbers. I looked at the overall cost of the vehicle which was $37,775.00 and then looked at the sales lady and asked her where she got that number. She politely asked me what I meant, and I pulled out my phone to show her the price of the vehicle (including stock number) online. There was about a $1500.00 difference. She then replied with, oh I don't know, let me look into that. So really in the end of that little ordeal I sensed very dishonest business dealing. Which was rather disappointing. We then came to an agreement and were brought to the Finance office. To our dismay we met that man that wouldn't care about our budget and would try and sell more BS that isn't really needed.He pushed us extremely hard that we felt really vulnerable and exploited. My partner and I ended up agreeing to whatever it was he was selling, to get him off our backs. It was a week later that we called Chrysler Canada and demanded answers as to why were treated so poorly. They ended up opening an investigation into the matters. We also then called the extended warranty company and canceled a $4500.00 pointless expenditure that was sold to us in the finance office. This review isn't to discourage you and/or family to purchase a vehicle from this dealership, it is to make you very alert when dealing with any of its personnel. Happy Shopping! More

Made appointment for 0900, had to leave vehicle all day and was still not serviced, picked up vehicle late afternoon, still outside in line-up!!! and was still not serviced, picked up vehicle late afternoon, still outside in line-up!!! More

Man has this place changed. I wish I could pull my previous rating. Have been buying here for decades. Went in there late Aug 2013 and I didn't recognise a single sales associate. Makes you think previous rating. Have been buying here for decades. Went in there late Aug 2013 and I didn't recognise a single sales associate. Makes you think they got bought out somewhere along the line or got a new General manager. What used to be great customer service has turned into high pressure, don't listen, sell at any cost. The new atmosphere looks for all the world like Capital on the south side now. Went in asking for a loaded Charger RT AWD. Took a long time to find out from her they don't have any on the lot, no offer to order one. Instead tried to sell me one of the 2 door small cars they had on hand. Not even close to what I asked for. My brother just recently bought a used pickup. Got it home to B.C. Major issues with the heads and gasket. Over $3,000 in repairs on a vehicle that passed there "Certification" inspection but was one year to old for the certified program. Long story short, they would do nothing to make it right. It is a real shame to see a once great dealership turn into this. More