NEVER HERE, EVER AGAIN!! About a week a week ago, my mechanic contacted this dealership to get symbol for my car. The Fix Operations Manager (Mick Austin) refused to sell him this part because he was "too busy to search the inventory" (his words over the phone).
Then I decided to come to the dealership myself...at the end of the day it was a simple symbol. Should not be a big deal, right? WRONG!
When I talked to Mr. Austin, he asked me for my VIN number, which I provided. He informed me that their system showed my car did not have the limited edition symbol in it. I insisted that it did. He showed me his computer screen as proof.
I asked him if he could just search the inventory given that he had the option to search by car model and year. He refused. He said that I should provide him the part number instead.......What dealership expects their customers to know the part numbers for their cars?
At this point I informed Mr. Austin that the car was originally leased from this same dealership as a limited edition trim. I offered to bring the original lease contract for the car as proof of this. His literal answer was "congratulations, I don't care." He then said he was not going to spend more time with me and left.
Subsequently, I went to the front desk to talk to the receptionist (which probably was the only helpful person at all). I asked her if I could talk to the manager. She said he was not present at the moment. She asked me what the situation was to see if there was anyone available to help me.
Unexpectedly, Ted Kohli (Vice Precident) walked in as I was telling her that the trim of my car appeared to be wrong in their internal system, and that I had the original contract where it details the actual trim sold. I wanted to know what could be done to fix this. Mr. Kohli simply shrug off his shoulders and quickly left. At this very moment I understood this was not going anywhere.
I think this is a very significant issue. The discrepancy of information between a contract and their internal system about trim of a car is serious. Yet to mention that there is a different of price between trims of about $9,000.
The fact that 2 higher ups thought this was no big deal says a lot. Very unprofessional, untrustworthy, and irresponsible. Why would it be difficult for them to at least review their system? Why were they so reluctant to see the contract at all?
and this is why anyone should stay away from this place. NEVER HERE, EVER AGAIN