London Kia

Back in 2016 my wife and I bought a brand new Kia Rondo. although we experienced some difficulties, everything was covered by the new car warranty. This dealership was so very helpful, especially Glen The although we experienced some difficulties, everything was covered by the new car warranty. This dealership was so very helpful, especially Glen Therrien in solving the issue. More recently I've been dealing with Elyse Hegy and she has been professional, courteous, friendly and extremely helpful. To me, customer service is key and both Glen and Elyse have excelled. Plus, we love our car (now that the initial issues were solved). More

Sales rep Cara was very knowledgeable and very pleasant to deal with. Would highly recommend london Kia to anyone. to deal with. Would highly recommend london Kia to anyone. More

Brutal communication from this dealership. Bought a Kia sorrento (I think) back in November 2021. Traded in my 2018 ram truck for this car and was told it would be 2-3 months at the latest to Bought a Kia sorrento (I think) back in November 2021. Traded in my 2018 ram truck for this car and was told it would be 2-3 months at the latest to arrive. I’ve had to follow up with Tanner multiple times to get updates. Not a word from him unless I ask and every time I ask it gets pushed back without a single sorry for the inconvenience. His last response was Good news your car is coming in October 2022! He actually said good news. I couldn’t believe it. More

I bought my 2019 kia sportage in London kia wharncliffe and as always taking it there is a problem today changing the oil with 40,000 new brakes and even so I had to change them more than 500 dollars or bu and as always taking it there is a problem today changing the oil with 40,000 new brakes and even so I had to change them more than 500 dollars or but since I did not, Mrs. Elise Hegy wrote in My bill that I did not do it and now I lose the lifetime guarantee of the brake services and that I had to pay everything I was the worst customer service because when I bought it that the winter tires were free and lies They charged the customer service is the worst and if you do not pay what they say you lose all your guarantee More

Braden Johnson-Legar and Elyse Hegy Service advisor so unprofessional and rude! I will not visit there anymore worst experience! If you want to be humiliated and get ripped offf give them a visit! unprofessional and rude! I will not visit there anymore worst experience! If you want to be humiliated and get ripped offf give them a visit! More

Bought a new Sorento which had pre delivery dealer service. Could not start the vehicle today completely dead found the negative battery cable was completely loose never tightened down could lift it o service. Could not start the vehicle today completely dead found the negative battery cable was completely loose never tightened down could lift it off with ease. This was not rocket science should have been picked up on the dealer service More

DISHONEST, even is you get it in writing do not trust this dealership. I spoke directly with Ryan Brown, one of the principles, about my issue. I thought we had come to and agreement that London Kia wo this dealership. I spoke directly with Ryan Brown, one of the principles, about my issue. I thought we had come to and agreement that London Kia would honor the contract I was given when I purchased my new Kia. Their word, their sales contract and their service department are not to be trusted. More

Poor service. Warranty claim, was obviously put in the back burner from the start. They lost a new car sale due to the sad service dept back burner from the start. They lost a new car sale due to the sad service dept More

I see why so many bad reviews !! The worst customer service in London !! hands down !! My 80 year old mother purchased her car there new ! always had it serviced there religiously ! against my judgeme service in London !! hands down !! My 80 year old mother purchased her car there new ! always had it serviced there religiously ! against my judgement as I feel they ripped her for everything ! She even had the snow tire service done there . as per the service advice! And now she wishes to give her car to her granddaughter , she went to get the summer tires ! only to be now told that she has forfeited them !! xxx ! no one made any effort to contact her ! This is a very poor way to do business ! I now see why this dealer ship has so many bad reviews !!! I cannot believe this is how they choose to do business ! taking advantage of people ! Even tried to speak with the dealership manager who gave me attitude before he even was aware of the situation ! It clearly starts at the top ! and xx all the way down ! and the service manager Greg should find a new line of work ! More

It has been on cluster joke after another. Kia soul; It has been on cluster joke after another. Kia soul; 2015 dead engine at 110000km, fight with Kia Canada and dealer for two week with no call back a It has been on cluster joke after another. Kia soul; 2015 dead engine at 110000km, fight with Kia Canada and dealer for two week with no call back and no assistance... took it twitter and then wham; heard back the next day with a rental so they could replace the GDI engine that had been known to die and catching on fire.. (check out CBC marketplace special) I have since gotten 3 more recall letters. They have the car for 5 more weeks and still no repair is complete (THANKFUL for the rental they provided) Then, the car is broken into at the dealership and I find out from a stranger on facebook trying to return my things... 4 days and still haven't heard from them about about whats missing or what to do next... I am trying to stay calm and patient, but it has been non-stop non sense.. The Kia has been non stop $$ and problems and the dealership useless.. This had been my third vehicle from a FINCH dealership, I think they are awful... BUYER BEWARE.. go anywhere else. More