London Kia

I had a great experience at London Kia. Mike was very professional and knowledgeable. I am very happy with my new car! Mike was very professional and knowledgeable. I am very happy with my new car! More

Great experience overall. Greg’s customer service was top notch. I’ll definately be back ! Thanks Greg Greg’s customer service was top notch. I’ll definately be back ! Thanks Greg More

This dealer advises costumers getting the best option for them. I had experience visiting other dealers, and they treat clients like a if they were a number or simply, with an unpersonlalized sales strategy. them. I had experience visiting other dealers, and they treat clients like a if they were a number or simply, with an unpersonlalized sales strategy. More

Excellent customer service by Braden My expected wait time was provided which allowed me to plan morning while waiting time was provided which allowed me to plan morning while waiting More

I can’t say enough about the team at London Kia. Ryan, Braden and Adam helped my family and I out in an emergency situation over the weekend. Top notch professionalism, problem solving and good ol Ryan, Braden and Adam helped my family and I out in an emergency situation over the weekend. Top notch professionalism, problem solving and good old fashioned customer care. Thank you London Kia!!!! More

US resident visiting family getting ready to return home. Got to dealer about 15 minutes before closing on a holiday weekend. Every warning alarm in the car was lit up. The manager ran a quick diagnostic Got to dealer about 15 minutes before closing on a holiday weekend. Every warning alarm in the car was lit up. The manager ran a quick diagnostic but said tha I’d have to leave the car overnight but they would call me in the morning which they did. They couldn’t fix my car in time for me to leave but they disabled some electronic functions so I could drive worry free. And! When I pulled out my credit card, I was told there would be “no charge”. Made it back to New York with no problem. On this side of the border, I called our Kia dealer and told they couldn’t take my car for 2 weeks. There aren’t words big enough to adequately express my gratitude. More

My service advisor Glen was great. Work was done in the expected time. Great experience. Work was done in the expected time. Great experience. More

Very cooperative and skilled staff. Guided very professionally. Offered the call back response in a very nice way. Guided very professionally. Offered the call back response in a very nice way. More

We had a issue with our suv and Glen Therrian n his team came through with flying colors. All fixed and sounding great. came through with flying colors. All fixed and sounding great. More

Go to London Airport instead. London Kia is totally unresponsive. Business must be good as literally I could not order a car. Here’s the details. If the dealer operator is reading London Kia is totally unresponsive. Business must be good as literally I could not order a car. Here’s the details. If the dealer operator is reading this, better sales training is needed - I literally could not place my order. I went in early Sept 23 and placed a simple order for a Carnival LX. Cash deal, no financing, $500 deposit. I was told by the rep that I can change my mind on trim but he recommended put the order in because of supply delays. 10 days later I changed my mind that I wanted an EX trim level. I call back, my rep is on vacation. I try again 2 weeks later, on vacation still? Turns out he left the company, not sure the circumstances, and reception wasn’t aware. So now that I am not sure who to work with, I am transferred to a new rep. Let’s call him “B”. A told me he’s too busy to help and I should call back later. I literally laughed and said okay, when is a better time. He told me he’d call back at 4pm but of course, no call. Then I was connected with “A”, sales manager apparently. He told me he can help with the cancel of my LX+ and reorder if the EX. That he’d send me the pricing next day and I can stop in the following Saturday to sign real quick. In and out. Wednesday and Thursday went by and no call or email. Friday I called again so we could figure out the details for Saturday signing. “A” is on vacation, so I’m transferred to “H”. Gave him the history and that I was super frustrated because of the delay (5 weeks at this point). He said he will review with manager “A” first thing Saturday and both will ensure I get a call back. Of course nothing so at 4pm before close Saturday I text “H” who is shocked “A” didn’t call and said that he will Monday. Monday I called twice, left messages with reception, still no call back. Tuesday (today) 2 more calls, finally got a call back from “A”. No apology, no acknowledgement, just “nobody gave me this message” despite us talked 7 days earlier with action items. He was sure to add how busy they are. So as a sales professional myself, crazy that they must be so busy that they literally don’t need new orders. I called London Airport Kia and Frank to me pricing same day. Taking my business there, not worth even exploring London Kia on wharncliffe as they are so busy they don’t need any more business, apparently. More