London Kia

Dealership has good presentation but service offered this time was not acceptable, rather than fixing the issue, was recommended swap the whole system worth 9.2k time was not acceptable, rather than fixing the issue, was recommended swap the whole system worth 9.2k More

Great service. Very efficient. I barely had poured my coffee when my vehicle was ready Very efficient. I barely had poured my coffee when my vehicle was ready More

I had an engine warning light on my dashboard. Took my car in and the relevant service performed under a service recall. The service advisor explained all relevant information to me including ot Took my car in and the relevant service performed under a service recall. The service advisor explained all relevant information to me including other service issues that I should consider. Very pleased with the service that I received. More

Yet another excellent experience with the service centre! Repairs completed in the time expected and under quote amount. Probably the best Kia service centre I have had to use. Keep up the excellent work Repairs completed in the time expected and under quote amount. Probably the best Kia service centre I have had to use. Keep up the excellent work team! More

Well done. Very polite and accommodating. Serve was done properly and promptly. Number one service Very polite and accommodating. Serve was done properly and promptly. Number one service More

My new Kia trim level comes with Digital Key. On delivery day, the sales team could not get it set up. Someone at the Dealership had sent wrong data to Kia. Of course they said the problem would On delivery day, the sales team could not get it set up. Someone at the Dealership had sent wrong data to Kia. Of course they said the problem would soon be corrected. As I drove the new car out of the dealership, I immediately became yesterday's news. Phone calls asking for help are met with no help. My Kia connect app tells me to contact Kia, but gives no phone number or contact information. The dealership doesn't know what I should do and is not trying to help. I suppose I shall figure it out eventually by myself. More

Juan was pleasant, informative, explained what part was recalled and why . He explained the replacement part's better material and quality. He kept me informed of the progress and when done he reviewed pap recalled and why . He explained the replacement part's better material and quality. He kept me informed of the progress and when done he reviewed paperwork and even walked me out to my vehicle. More

Terrible experience at this London Kia dealership (Wharncliffe location). I came in for a recall repair and waited nearly an hour before being told the part wasn’t available. I had booked an appoi (Wharncliffe location). I came in for a recall repair and waited nearly an hour before being told the part wasn’t available. I had booked an appointment online and even called one hour beforehand to confirm the part was in stock. I was told it was. Despite that, my car wasn’t looked at for almost an hour, only for me to find out I would need to come back another day. This wasted two hours of my time — an hour of driving and an hour waiting — and forced me to plan a second day around coming back again. I called ahead specifically because a similar issue happened in 2023 when the recall was first issued. I really like my 2013 Kia Rio, but based on misinformation, lack of communication, and disregard for my appointment time, I would not recommend this dealership. I received little apology and the situation did not feel resolved. More

Issue with my vehicle was identified but Kia just denied to help me. The spark plugs were defective at just 60k KM and the dealer was not ready to help me and was pressuring to pay me for new plugs. Spark p to help me. The spark plugs were defective at just 60k KM and the dealer was not ready to help me and was pressuring to pay me for new plugs. Spark plugs wearing out at 60KM is something that is not expected. Rather than helping me the dealership wanted to charge me for new plugs which I think is not acceptable. More

London KIA - Wharncliffe Road A real super dealership. . full of professionalism in all capacities. Outstanding service. Honest, helpful and courteous. Would buy new or used car from this dealership .. I . full of professionalism in all capacities. Outstanding service. Honest, helpful and courteous. Would buy new or used car from this dealership .. I have bought 2 cars. Highly recommend. More