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London Kia
London, ON
481 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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481 Reviews of London Kia
February 24, 2026
Terrible experience at this London Kia dealership (Wharncliffe location). I came in for a recall repair and waited nearly an hour before being told the part wasn’t available. I had booked an appoi (Wharncliffe location). I came in for a recall repair and waited nearly an hour before being told the part wasn’t available. I had booked an appointment online and even called one hour beforehand to confirm the part was in stock. I was told it was. Despite that, my car wasn’t looked at for almost an hour, only for me to find out I would need to come back another day. This wasted two hours of my time — an hour of driving and an hour waiting — and forced me to plan a second day around coming back again. I called ahead specifically because a similar issue happened in 2023 when the recall was first issued. I really like my 2013 Kia Rio, but based on misinformation, lack of communication, and disregard for my appointment time, I would not recommend this dealership. I received little apology and the situation did not feel resolved. More
by madeleine.krahn
Employees Worked With
Glen Therrien
February 22, 2026
Issue with my vehicle was identified but Kia just denied to help me. The spark plugs were defective at just 60k KM and the dealer was not ready to help me and was pressuring to pay me for new plugs. Spark p to help me. The spark plugs were defective at just 60k KM and the dealer was not ready to help me and was pressuring to pay me for new plugs. Spark plugs wearing out at 60KM is something that is not expected. Rather than helping me the dealership wanted to charge me for new plugs which I think is not acceptable. More
by Sanjay
Employees Worked With
Juan Montoya Ocampo
February 21, 2026
London KIA - Wharncliffe Road A real super dealership. . full of professionalism in all capacities. Outstanding service. Honest, helpful and courteous. Would buy new or used car from this dealership .. I . full of professionalism in all capacities. Outstanding service. Honest, helpful and courteous. Would buy new or used car from this dealership .. I have bought 2 cars. Highly recommend. More
by monisbet59
Employees Worked With
From receptionist all the way to management everyone respectfully does their job to their fullest.
February 18, 2026
It was very good experience, soonest I walked in I was nicely welcomed everybody were nice, I was offered some drinks so I'm very thankful. When it comes to carproblems it was taken care of it in very pro nicely welcomed everybody were nice, I was offered some drinks so I'm very thankful. When it comes to carproblems it was taken care of it in very professional ways. So again thank you London Kia service center. More
by mockopaul
Employees Worked With
Juan Montoya Ocampo
February 01, 2026
Kia dealership is a place where people can buy Kia cars, service their vehicles, get genuine parts, and receive professional customer support from trained staff. Excellent staff service their vehicles, get genuine parts, and receive professional customer support from trained staff. Excellent staff More
by Lotachukwu
Employees Worked With
Mohmad salam, Tanner Loucks
January 29, 2026
Best dealership ever! Friendly, courteous and extremely helpful attention from every department in the newly renovated building Friendly, courteous and extremely helpful attention from every department in the newly renovated building More
by oreed
Employees Worked With
Patricia Feliciano 5 Star, Cara Howard 5 Star, Mike Joshi 5 Star, Andrew Taylor 5 Star, Dave George 5 Star, Adam Collet 5 Star, Marc Lewis
January 27, 2026
Everyone I've dealt with there is very nice. That being said, they are very difficult to get a hold of and the communication is extremely lacklustre. I'm fairly easygoing but it took dozens of t That being said, they are very difficult to get a hold of and the communication is extremely lacklustre. I'm fairly easygoing but it took dozens of tries calling and either being put on hold and eventually hung up on or just no answer to get to talk to people I needed. They want to sell you a car more than they want to keep yours going, as evidenced by the person I was on the phone with (while waiting to speak to someone in service) was trying to sell me on a new car while I was trying to hear about the status of my car. I actually had to drive there just to get answers from people. In my recent experience, my car went into the dealership without an exhaust leak, and came out WITH one. And the several times I tried to get a hold of these guys about this, I got no answers after leaving messages with 2 different people. The car was leased then bought from here. Oh, and the car needed a new engine under warranty (about 4 weeks of waiting) and they wouldn't give me a loaner or rental to use for a even a single day. More
by Sam
Employees Worked With
Juan Montoya Ocampo
