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London City Chrysler Jeep Dodge - Service Centre

4.2

78 Lifetime Service Reviews

1345 Driver Lane, London, Ontario N5V 0B4

78 Reviews of London City Chrysler Jeep Dodge - Service Centre

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December 06, 2018

"Oh it was a day"

- Lynn S

Oh it was day ... nothing was going right. So many things to do with so little time. Amyrra took my call and helped me through all the steps needed to solve all my issues. She was AWESOME! (not yelling here just emphasis). She helped me work with parts and scheduling and in one shot all my issues were handled! Thank you Amyrra for turning my morning around!

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Recommend Dealer
Yes
Employees Worked With
Amyrra
November 23, 2018

"Service on my truck "

- Swt 785

I had some center caps which I purchased and wished to have them installed. The service department was very busy but they managed to fit me in and the service was completely done in less than hour. I feel they were very accommodating to me as I had no appointment for the service. Their friendly and professional conduct must be acknowledged and I truly appreciate their efforts during this visit and prior visits . Always professional and and very helpful great job Bruce Carrie you truly care about your customers. I highly recommend London city Chrysler to anyone needing service on their vehicle 👍

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Recommend Dealer
Yes
Employees Worked With
Jesse Hughes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carrie Maguire
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mitchell Miskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bruce Reed
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 07, 2018

"Disappointed after years of good service"

- Robert321

Have dealt this dealership for a long time now. Had a bad experience with a service person. Thought I could work around this person. Came in again trying to avoid this person. Told it would take longer if I was to avoid this person. Thank you for years of great service. Taking my money elsewhere now.

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Recommend Dealer
No
Employees Worked With
Amy in service
September 28, 2018

"Fantastic "

- Iceman5800

Carrie in service was very helpful in getting the warranty work done on my vehicle booking me in, in short notice.. Which is very helpful my job takes me all over and I never know when I can get it booked in.

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Recommend Dealer
Yes
Employees Worked With
Veton Mazreku
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mandy Schneller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carrie Maguire
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 26, 2018

"Horrible Service"

- chrysler200

I purchased my car in February, it had a brick thrown through the passenger window so I took it into and I took it to London City Chrysler to be repaired. Talking to the service advisor I told him I had no problem putting it through my insurance if the repair was going to cost more than my $500 deductible, after getting a quote he assured me I would be charged around $400 for the window, install and detailing package, so I agreed to go that route and live with the knicks on my window trim (another $200 to repair) They gave me a loaner vehicle (which is the only reason I am giving 2 stars) while they kept my car for 3 days to repair. When I picked my car up I was in total shock to see that they had damaged the front bumper of my car and tried to give it back to me that way - and of course there was no manager or anyone to deal with my issues at the time. So I took my car home and told them I would come pay for my bill when I could talk to a manager about the damage. When I got home and further inspected my car they hadn't even cleaned the center console and it was still loaded with broken glass, needless to say I was a very unhappy customer since they promised their excellent service when I purchased my vehicle. Last night I finally got to talk to a manager, not only did they damage my bumper further trying to repair it by putting screws in it, but when I looked at my bill they had charged me $545.00! I would of went through my insurance if I had been quoted properly, and I would of got my window trim fixed as well. I was given no sort of discount for having to come back a second time, they took off the $45 for this misquote, so it would "match my deductible" .. I would of just gone through my insurance or gone to a junk yard and replaced the window myself.. The GM, Matt Rothwell was the only person who seemed to be disappointed in his team for letting a vehicle leave service in such poor condition. Save yourself the headache. Go somewhere else!

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Recommend Dealer
No
Employees Worked With
Chad Creeden
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Hobbs
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Matt Rothwell
August 27, 2018

"2013 Ram 1500"

- Wayne's Ram

Mid June my pick up started shaking on way home from work. Brought to London City Chrysler because they were closest dealership and check engine light was on. Truck not purchased at this dealership Diagnosed low compression one cylinder. Bad cylinder head. Told service adviser replace both heads while your doing job. I was given free loaner to take back and forth to work. Replace gas. Left head back ordered so job took 3 and a half weeks which was fine. Paid bill for work done. 12 days later started truck to return home from work and heard a loud noise. Engine would not run. London City Chrysler give me loaner car again and towed truck back to shop. I think timing chain jumped sprocket and valve hit piston, London City Chrysler took ownership and installed reman engine. Picked up truck 2 and a half weeks later. Parked in driveway Wednesday night and puddle of oil under truck. Parked in different spot Thursday night and more oil under truck. Crawled under truck Friday morning and drain plug was loose. Hand tightened and no more leak. Returned to dealer Saturday morning and oil tech tightened plug with torque wrench. Everything seems good now. My dealings with service adviser Tina were very good. My dealings with service manager Jeff were very good. Tech's should be more careful.

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Recommend Dealer
Yes
Employees Worked With
Jeff Hobbs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tina Robbins
July 30, 2018

"Grease inside driverside cabin and hood not secure"

- Jason Forbes

Over an hour to do routine oil change inexpress lane. As I left dealership I noticed overhead display indicated good open. I immediatedly pulled over and noticed the engine hood not secured . I closed hood. As I got back into vehicle, I noticed excessive black grease on interior driverside door panel, steering wheel, and driverside floor mat. I immediately turned around and went back to dealership to bring to their attention. They clean interior and gave carwash. Along with free oil change on next visit.

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Recommend Dealer
Yes
Employees Worked With
Kim Ange
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 15, 2018

"Mitchell in service department"

- Steve Kincaid

Mitch! What else can I say? I had my Jeep Wrangler at your dealership twice in less than one year for two separate problems. I believe Mitch went above and beyond both times as my warranty was just slightly over the warranty limit. Mitch was able to have both problems " good willed " thanks so much Mitch ! Not only would I recommend your dealership, I would encourage everyone to speak with Mitch.

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Recommend Dealer
Yes
Employees Worked With
Mitchell Miskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 15, 2018

"Great Customer Service!!"

- christineshaw

Our air conditioning went in the back of our Dodge Grand Caravan but still continued to work in the front. We could not figure out the problem. Chad Creeden knew right away what the issue was and within a day had us booked in to have it fixed. Thank you so much Chad Creeden for your excellent customer service! I have happy children now that our air conditioning has been fixed in the back of our mini van.

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Recommend Dealer
Yes
Employees Worked With
Chad Creeden
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 26, 2018

"Service"

- JennyVonRuczicki

Wow! Amazing customer service. I brought my truck back to London City Chrysler as I noticed some spots on the paint and the bumper. Not only did LCC take care of those spots; London City Chrysler staff went above and beyond to make sure I was a satisfied customer. I was sent home with a loaner vehicle as the process was going to take at least a day. When I returned to pick up my vehicle, I was met by friendly and courteous staff. The staff were very quick to bring my vehicle around, to make sure that every part of my bill was explained and then brought me out to my vehicle to do an inspection. Jeff McHardy you and your staff sure do know how to make a customer feel special. Chad Creeden, thank you for treating me like a long lost friend even on our very first meeting. Brittany you did an amazing job taking care of my truck. The interior and exterior look incredible. When asked if I was satisfied with the work done on my vehicle. I said "absolutly"....and this is why I will continue to use London City Chrysler as my dealership of choice. Happy to be part of the London City Chrysler family! Jenny

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Recommend Dealer
Yes
Employees Worked With
Chad Creeden
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brittany Ireland
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jeff McHardy
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