I look my vehicle in for service a few weeks ago and it has been the biggest mistake I have made. Where to start? The fact that they tried to charge me for a repair that was covered under warranty and changed the price 3 times before realizing we had caught on and "only" charged for the diagnosis. Or the fact that they tried updating my uConnect system and completely ruined the radio system, causing the head-unit to continuously run, drain my battery and not being able to start my car without boosting it. Now I am being told that I need a brand new head unit and I am completely responsible for the costs (over $1200) even though they caused the damages.
Lets not forget to mention that they also advised that I needed a break service, even though I have my invoice from another Chrysler dealership that proves I had my breaks serviced less than 1000km ago.
I was charged $220 for simply "diagnosing" the problem and attempting to update my head unit, causing many damages. I would never recommend anyone to go near this dealership as they are clearly running a shady business.