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London City Chrysler Jeep Dodge - Service Centre

4.1

82 Lifetime Service Reviews

1345 Driver Lane, London, Ontario N5V 0B4

82 Reviews of London City Chrysler Jeep Dodge - Service Centre

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February 14, 2019

"Average overall"

- Truckcustomer

Brought truck in for service, took much longer than expected. When I expressed my concerns, I initially did not feel heard, however on leaving was given a coupon for a cleaning and an apology. This action did change my experience, therefore I changed my star rating.

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Recommend Dealer
No
Employees Worked With
Carrie Maguire
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 17, 2019

"Great customer service "

- Iceman5800

Stephanie Lester in service goes above and beyond to make your time at the dealership an awesome experience, she makes you feel right at home and is very helpful.

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Recommend Dealer
Yes
Employees Worked With
Stephanie Lester and Becky
December 11, 2018

"Late again!"

- UpsetMama

This is the second time in two visits that this dealership has failed. I was in today to have my winter tires out on, asked how long it would be when I checked in and was told it would be quick since they were on rims already. I said great because I had to pick up my kids after school. I checked in with my advisor after just over an hour and was told that they grabbed the wrong tires and I told would be a little while. I expressed my concern with getting my kids on the other side of town and they said they would try to hurry. I ended up leaving so late that I had no hopes on getting to my kids on time. Amazing the amount of stress you have caused at an already stressful time of year! The worst part is that this is the second time this has happened. I will not be returning, and will advise friends and family not to either.

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Recommend Dealer
No
Employees Worked With
December 06, 2018

"Oh it was a day"

- Lynn S

Oh it was day ... nothing was going right. So many things to do with so little time. Amyrra took my call and helped me through all the steps needed to solve all my issues. She was AWESOME! (not yelling here just emphasis). She helped me work with parts and scheduling and in one shot all my issues were handled! Thank you Amyrra for turning my morning around!

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Recommend Dealer
Yes
Employees Worked With
Amyrra
November 29, 2018

"Stay FAR away "

- koss1210

I look my vehicle in for service a few weeks ago and it has been the biggest mistake I have made. Where to start? The fact that they tried to charge me for a repair that was covered under warranty and changed the price 3 times before realizing we had caught on and "only" charged for the diagnosis. Or the fact that they tried updating my uConnect system and completely ruined the radio system, causing the head-unit to continuously run, drain my battery and not being able to start my car without boosting it. Now I am being told that I need a brand new head unit and I am completely responsible for the costs (over $1200) even though they caused the damages. Lets not forget to mention that they also advised that I needed a break service, even though I have my invoice from another Chrysler dealership that proves I had my breaks serviced less than 1000km ago. I was charged $220 for simply "diagnosing" the problem and attempting to update my head unit, causing many damages. I would never recommend anyone to go near this dealership as they are clearly running a shady business.

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Recommend Dealer
No
Employees Worked With
November 23, 2018

"Service on my truck "

- Swt 785

I had some center caps which I purchased and wished to have them installed. The service department was very busy but they managed to fit me in and the service was completely done in less than hour. I feel they were very accommodating to me as I had no appointment for the service. Their friendly and professional conduct must be acknowledged and I truly appreciate their efforts during this visit and prior visits . Always professional and and very helpful great job Bruce Carrie you truly care about your customers. I highly recommend London city Chrysler to anyone needing service on their vehicle 👍

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Recommend Dealer
Yes
Employees Worked With
Jesse Hughes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carrie Maguire
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mitchell Miskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bruce Reed
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 07, 2018

"Disappointed after years of good service"

- Robert321

Have dealt this dealership for a long time now. Had a bad experience with a service person. Thought I could work around this person. Came in again trying to avoid this person. Told it would take longer if I was to avoid this person. Thank you for years of great service. Taking my money elsewhere now.

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Recommend Dealer
No
Employees Worked With
Amy in service
September 28, 2018

"Fantastic "

- Iceman5800

Carrie in service was very helpful in getting the warranty work done on my vehicle booking me in, in short notice.. Which is very helpful my job takes me all over and I never know when I can get it booked in.

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Recommend Dealer
Yes
Employees Worked With
Veton Mazreku
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mandy Schneller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carrie Maguire
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 26, 2018

"Horrible Service"

- chrysler200

I purchased my car in February, it had a brick thrown through the passenger window so I took it into and I took it to London City Chrysler to be repaired. Talking to the service advisor I told him I had no problem putting it through my insurance if the repair was going to cost more than my $500 deductible, after getting a quote he assured me I would be charged around $400 for the window, install and detailing package, so I agreed to go that route and live with the knicks on my window trim (another $200 to repair) They gave me a loaner vehicle (which is the only reason I am giving 2 stars) while they kept my car for 3 days to repair. When I picked my car up I was in total shock to see that they had damaged the front bumper of my car and tried to give it back to me that way - and of course there was no manager or anyone to deal with my issues at the time. So I took my car home and told them I would come pay for my bill when I could talk to a manager about the damage. When I got home and further inspected my car they hadn't even cleaned the center console and it was still loaded with broken glass, needless to say I was a very unhappy customer since they promised their excellent service when I purchased my vehicle. Last night I finally got to talk to a manager, not only did they damage my bumper further trying to repair it by putting screws in it, but when I looked at my bill they had charged me $545.00! I would of went through my insurance if I had been quoted properly, and I would of got my window trim fixed as well. I was given no sort of discount for having to come back a second time, they took off the $45 for this misquote, so it would "match my deductible" .. I would of just gone through my insurance or gone to a junk yard and replaced the window myself.. The GM, Matt Rothwell was the only person who seemed to be disappointed in his team for letting a vehicle leave service in such poor condition. Save yourself the headache. Go somewhere else!

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Recommend Dealer
No
Employees Worked With
Chad Creeden
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Hobbs
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Matt Rothwell
August 27, 2018

"2013 Ram 1500"

- Wayne's Ram

Mid June my pick up started shaking on way home from work. Brought to London City Chrysler because they were closest dealership and check engine light was on. Truck not purchased at this dealership Diagnosed low compression one cylinder. Bad cylinder head. Told service adviser replace both heads while your doing job. I was given free loaner to take back and forth to work. Replace gas. Left head back ordered so job took 3 and a half weeks which was fine. Paid bill for work done. 12 days later started truck to return home from work and heard a loud noise. Engine would not run. London City Chrysler give me loaner car again and towed truck back to shop. I think timing chain jumped sprocket and valve hit piston, London City Chrysler took ownership and installed reman engine. Picked up truck 2 and a half weeks later. Parked in driveway Wednesday night and puddle of oil under truck. Parked in different spot Thursday night and more oil under truck. Crawled under truck Friday morning and drain plug was loose. Hand tightened and no more leak. Returned to dealer Saturday morning and oil tech tightened plug with torque wrench. Everything seems good now. My dealings with service adviser Tina were very good. My dealings with service manager Jeff were very good. Tech's should be more careful.

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Recommend Dealer
Yes
Employees Worked With
Jeff Hobbs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tina Robbins
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