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London City Chrysler Jeep Dodge - Service Centre

4.0

85 Lifetime Service Reviews

1345 Driver Lane, London, Ontario N5V 0B4

85 Reviews of London City Chrysler Jeep Dodge - Service Centre

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August 10, 2019

"Exceptional customer service and detail job!"

- T-bird

I want to thank Becky and Ricardo for their expertise on guiding us towards the right detail package. Ricardo did an exceptional job on our t-bird! The car looked amazing and we received many compliments! Becky was polite and professional and provided excellent customer service. And we will back to get our other cars detailed! We would recommend these services to anyone!

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Recommend Dealer
Yes
Employees Worked With
Becky Rosengren, Ricardo
May 09, 2019

"Poor customer service and poor technical capability"

- Haank

Had my Jeep Cherokee Trailhawk in SIX times between Sept 2018 and April 2019 to fix a leak issue. Every time it rains the front carpets are soaked. This is a warranty issue and did not cost me and I understand it can be a difficult problem to diagnose...however: - they sent me home several times with wet carpets they failed to dry properly - the carpets developed black mold which I drove with until it was discovered - they cleaned and detailed it once - left me with an empty gas tank after they presumably ran the engine to try and dry it out (temperature settings were set to the max) - got it back this week and after inspecting under the carpets, found duct tape they used to hold together the sound proofing that had been hacked apart. Is it fixed?...stay tuned until the next rain storm.

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Recommend Dealer
No
Employees Worked With
Other Employees : Becky Rosengren, Customer Service
April 01, 2019

"New management accuatually cares"

- Rob

I purchased a 2012 Dodge Journey just under 2 years ago. The engine would sputter around 80 km/hr, so after a couple of days with it still happening I took it back and the service told me "It was running as designed". I was a little upset because it's like they were saying I'm just imagining it. To make a long story short they did nothing and I had to get the spark plugs changed and injectors cleaned out and surprise! issue was gone and so was $460 dollars. Matt took over as GM 10 months ago and I had another issue with my vehicle where at this point I'm thinking I was swindled. Needless to say Matt listened to my experience and exceeded my expectations. He made things right from before and the issue I had now. He renewed my faith in dealing with a dealership. Knowing that a GM of a place that wants and knows customer satisfaction is a priority would definitely bring me back here for a vehicle.

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Recommend Dealer
Yes
Employees Worked With
February 14, 2019

"Average overall"

- Truckcustomer

Brought truck in for service, took much longer than expected. When I expressed my concerns, I initially did not feel heard, however on leaving was given a coupon for a cleaning and an apology. This action did change my experience, therefore I changed my star rating.

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Recommend Dealer
No
Employees Worked With
January 17, 2019

"Great customer service "

- Iceman5800

Stephanie Lester in service goes above and beyond to make your time at the dealership an awesome experience, she makes you feel right at home and is very helpful.

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Recommend Dealer
Yes
Employees Worked With
Stephanie Lester and Becky
December 11, 2018

"Late again!"

- UpsetMama

This is the second time in two visits that this dealership has failed. I was in today to have my winter tires out on, asked how long it would be when I checked in and was told it would be quick since they were on rims already. I said great because I had to pick up my kids after school. I checked in with my advisor after just over an hour and was told that they grabbed the wrong tires and I told would be a little while. I expressed my concern with getting my kids on the other side of town and they said they would try to hurry. I ended up leaving so late that I had no hopes on getting to my kids on time. Amazing the amount of stress you have caused at an already stressful time of year! The worst part is that this is the second time this has happened. I will not be returning, and will advise friends and family not to either.

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Recommend Dealer
No
Employees Worked With
December 06, 2018

"Oh it was a day"

- Lynn S

Oh it was day ... nothing was going right. So many things to do with so little time. Amyrra took my call and helped me through all the steps needed to solve all my issues. She was AWESOME! (not yelling here just emphasis). She helped me work with parts and scheduling and in one shot all my issues were handled! Thank you Amyrra for turning my morning around!

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Recommend Dealer
Yes
Employees Worked With
Amyrra
November 29, 2018

"Stay FAR away "

- koss1210

I look my vehicle in for service a few weeks ago and it has been the biggest mistake I have made. Where to start? The fact that they tried to charge me for a repair that was covered under warranty and changed the price 3 times before realizing we had caught on and "only" charged for the diagnosis. Or the fact that they tried updating my uConnect system and completely ruined the radio system, causing the head-unit to continuously run, drain my battery and not being able to start my car without boosting it. Now I am being told that I need a brand new head unit and I am completely responsible for the costs (over $1200) even though they caused the damages. Lets not forget to mention that they also advised that I needed a break service, even though I have my invoice from another Chrysler dealership that proves I had my breaks serviced less than 1000km ago. I was charged $220 for simply "diagnosing" the problem and attempting to update my head unit, causing many damages. I would never recommend anyone to go near this dealership as they are clearly running a shady business.

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Recommend Dealer
No
Employees Worked With
November 23, 2018

"Service on my truck "

- Swt 785

I had some center caps which I purchased and wished to have them installed. The service department was very busy but they managed to fit me in and the service was completely done in less than hour. I feel they were very accommodating to me as I had no appointment for the service. Their friendly and professional conduct must be acknowledged and I truly appreciate their efforts during this visit and prior visits . Always professional and and very helpful great job Bruce Carrie you truly care about your customers. I highly recommend London city Chrysler to anyone needing service on their vehicle 👍

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Yes
November 07, 2018

"Disappointed after years of good service"

- Robert321

Have dealt this dealership for a long time now. Had a bad experience with a service person. Thought I could work around this person. Came in again trying to avoid this person. Told it would take longer if I was to avoid this person. Thank you for years of great service. Taking my money elsewhere now.

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Recommend Dealer
No
Employees Worked With
Amy in service
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