I wrote a review on Facebook so I figured I would do another review here.
My 2014 dodge ram 3500 was burning coolant and had several codes regarding nox sensor. I called before I took my truck in to confirm that the mechanics had knowledge of diesels and I was ensured that the were able to do the work on my truck.
I drive in the service bay and it's great. The service consultant was nice, wrote down everything I told her and answered my questions. Good start.
A few hours go by then I get a phone call. The nox sensor was replaced under warranty in november and it still looks new so it's a faulty wire (faulty wire will be important later). If I agreed to the service it would have been hourly rate at however many hours it took. I said no because to the repair because I can live with a check engine light for a sensor until I could afford to do the repair. So they put the nox sensor and related stuff back together.
Next to diagnose the burning coolant. I was going through about 2L every two or three days They did all the normal checks for coolant leaks and burning (head gasket, pressure tested, egr). They found no reason why I would be burning coolant and in the bill it's written checked egr no coolant found*(That sentence will be important later).
The next option I was suggested was to pay hourly rate at 13 hours to have the engine ripped apart to see where the coolant could be getting through. Again I said no because I didn't think we were at that step plus a couple grand labour and tax.
I pick up my truck and get a bill of almost $300 to find out absolutely nothing more than when I went in with. I jump in my truck start it and the dash lights up like a Christmas tree and warning chimes. Pretty much every service message came up and low battery voltage. So at this point I'm upset I'm thinking to myself great I just spent $300 to find out nothing and now my truck is in worst shape now then when it went in. I go back inside tell a service consultant since mine went home and she said she'll leave a note for mine to see the next day. Fine, I go outside and the porter jumps in my truck and stalls it (it's a 6 speed). Stalling in front of an upset customer can make an upset customer more upset.
The next afternoon I hadn't heard back so I called my service consultant and she tells me I don't think it's anything the mechanic did it probably has something to do with the codes your truck had when you brought it in. Why sat that after the mechanic messed around with pulling a bunch of stuff apart and putting it back together? Got a loaner car and the issue turned out to be that the positive battery cable was loose.
So I call a shop that know diesels told him my issue over the phone. He immediately said egr cooler and nox sensor needs to be replaced since when coolant gets in them they're shot.
Took it in he pulled the egr and showed me the coolant that the, dodge mechanic wrote wasn't there (written on the bill). So 1 egr cooler and 1 nox sensor (remember earlier I said the mechanic said the sensor was fine but it was a wiring issue) later I now have a truck that isn't burning coolant and doesn't have check engine lights on or the nox related codes anymore.
I originally took my truck in hoping it would be warranty work. But now I know that Lcc doesn't have the mechanics with the knowledge to diagnose diesels. Imagine had I gone through with the find the faulty wire and rip apart the engine diagnosis? Id be thousands of dollars in and still wouldn't have an answer.
Live and learn. But I personally will not take my truck back to Lcc for work to be done.
If you have a diesel I'd suggest to keep looking for a dealer that can do diesel work. Anything else I'm sure it's not a bad experience judging by the majority of the reviews on the service.