Bruce Reed is a credit to London City Chrysler. He is professional and calm and could not have provided better service. I arrived at the dealership the Friday afternoon before a long weekend with an idea of what repair might happen and found out it was more complicated. He arranged for a loaner vehicle for me - so appreciated since I would have been stranded. He kept in touch regarding the status of the repairs - very important. The repair was as quoted with a bit of good news. No surprises just absolute kindness & professionalism. Thanks also to mechanic, John T., for taking the time to answer my questions. Again, also a nice guy and so professional. Thanks to a great team!