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London City Chrysler Jeep Dodge - Service Centre

4.4

73 Lifetime Service Reviews

1345 Driver Lane, London, Ontario N5V 0B4

73 Reviews of London City Chrysler Jeep Dodge - Service Centre

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August 27, 2018

"2013 Ram 1500"

- Wayne's Ram

Mid June my pick up started shaking on way home from work. Brought to London City Chrysler because they were closest dealership and check engine light was on. Truck not purchased at this dealership Diagnosed low compression one cylinder. Bad cylinder head. Told service adviser replace both heads while your doing job. I was given free loaner to take back and forth to work. Replace gas. Left head back ordered so job took 3 and a half weeks which was fine. Paid bill for work done. 12 days later started truck to return home from work and heard a loud noise. Engine would not run. London City Chrysler give me loaner car again and towed truck back to shop. I think timing chain jumped sprocket and valve hit piston, London City Chrysler took ownership and installed reman engine. Picked up truck 2 and a half weeks later. Parked in driveway Wednesday night and puddle of oil under truck. Parked in different spot Thursday night and more oil under truck. Crawled under truck Friday morning and drain plug was loose. Hand tightened and no more leak. Returned to dealer Saturday morning and oil tech tightened plug with torque wrench. Everything seems good now. My dealings with service adviser Tina were very good. My dealings with service manager Jeff were very good. Tech's should be more careful.

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Recommend Dealer
Yes
Employees Worked With
Jeff Hobbs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tina Robbins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 30, 2018

"Grease inside driverside cabin and hood not secure"

- Jason Forbes

Over an hour to do routine oil change inexpress lane. As I left dealership I noticed overhead display indicated good open. I immediatedly pulled over and noticed the engine hood not secured . I closed hood. As I got back into vehicle, I noticed excessive black grease on interior driverside door panel, steering wheel, and driverside floor mat. I immediately turned around and went back to dealership to bring to their attention. They clean interior and gave carwash. Along with free oil change on next visit.

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Recommend Dealer
Yes
Employees Worked With
Kim Ange
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 15, 2018

"Mitchell in service department"

- Steve Kincaid

Mitch! What else can I say? I had my Jeep Wrangler at your dealership twice in less than one year for two separate problems. I believe Mitch went above and beyond both times as my warranty was just slightly over the warranty limit. Mitch was able to have both problems " good willed " thanks so much Mitch ! Not only would I recommend your dealership, I would encourage everyone to speak with Mitch.

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Recommend Dealer
Yes
Employees Worked With
Mitchell Miskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 15, 2018

"Great Customer Service!!"

- christineshaw

Our air conditioning went in the back of our Dodge Grand Caravan but still continued to work in the front. We could not figure out the problem. Chad Creeden knew right away what the issue was and within a day had us booked in to have it fixed. Thank you so much Chad Creeden for your excellent customer service! I have happy children now that our air conditioning has been fixed in the back of our mini van.

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Recommend Dealer
Yes
Employees Worked With
Chad Creeden
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 26, 2018

"Service"

- JennyVonRuczicki

Wow! Amazing customer service. I brought my truck back to London City Chrysler as I noticed some spots on the paint and the bumper. Not only did LCC take care of those spots; London City Chrysler staff went above and beyond to make sure I was a satisfied customer. I was sent home with a loaner vehicle as the process was going to take at least a day. When I returned to pick up my vehicle, I was met by friendly and courteous staff. The staff were very quick to bring my vehicle around, to make sure that every part of my bill was explained and then brought me out to my vehicle to do an inspection. Jeff McHardy you and your staff sure do know how to make a customer feel special. Chad Creeden, thank you for treating me like a long lost friend even on our very first meeting. Brittany you did an amazing job taking care of my truck. The interior and exterior look incredible. When asked if I was satisfied with the work done on my vehicle. I said "absolutly"....and this is why I will continue to use London City Chrysler as my dealership of choice. Happy to be part of the London City Chrysler family! Jenny

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Recommend Dealer
Yes
Employees Worked With
Chad Creeden
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brittany Ireland
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jeff McHardy
March 15, 2018

"Service is excellent"

- mert64

It is always a pleasure coming here There is never any pressure-- excellent customer service Bruce in service is a big asset to London City Chrysler He is always professional. He always make sure me and my wife are looked after. The sales team is always great Great job Matt.

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Recommend Dealer
Yes
Employees Worked With
Matt McHardy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bruce Reed
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 11, 2018

"Great experience"

- Sarah16

Had another great visit with jay mc cormack at the dealership again he is very energetic and works hard to get you the deal just right for you would recomend him to anyone! Thanks again jay for all your hard work!

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Recommend Dealer
Yes
Employees Worked With
Jay McCormack
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 06, 2018

"Very friendly staff Especially Carrie Maguire"

- hzekai

Many years ago ( 1978-9) I had some bad experiences with Forest City Chrysler and stayed away. Due to a break down in Regina SK. on December 28th 2017,. I had no option but to deal with Crestview Chrysler. I was very pleased and decided to go back to a Chrysler dealer in London for further problems. I was very pleasantly surprised by the way I was received and the very friendly and pleasant service advisor and other staff. I also wish to thank Carrie for the old age discount. I turned 77 on Jan 3rd. The extra bonus was of course the loaner car since there is no public transport from Dorchester ON. and a taxi is rather prohibitive Even tho all the young ladies where very friendly and polite, the two ladies stood out. Both Carrie as well as Jessica made me feel very comfortable and welcome. .An other mention was the Gentleman that looked for the loaner car. he was extremely polite. I will of course continue having all my vehicle's needs looked after by Forest City Chrysler. Thank you all very much and have a good spring and summer. Hans Zekai

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Recommend Dealer
Yes
Employees Worked With
Carrie Maguire
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 15, 2017

"Tina in Service Gets ALL FIVE STARS "

- Melanie W

Concerned, helpful, and above all mindful that I have an older vehicle and have to balance repairs against the overall value of my vehicle. She kept me updated and discussed every option with me before going ahead with the repair! Melanie W

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Recommend Dealer
Yes
Employees Worked With
Tina Robbins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 21, 2017

"NEW JEEP loses 1 litre of oil every 1500 km"

- scorpion125

Chryslers Canada and London City Chrysler think that a new Vehicle can use 1 litre of oil every 1500 km and that is a allowable situation. What ever happened to Quality control and good products to be proud off. In the older days if your car used a litre of oil every 1500km it was time to buy a new car. Now a new car does it and its normal.Are we as a society gone so stupid we except this crap as being well and good or are we just stuck with big corporations doing what ever they want because our government will keep them afloat with our money.

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Recommend Dealer
No
Employees Worked With
Tina Robbins
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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